A supplier has won new customers in a gas and electricity network.
How can the network subdivisions be modeled in IS-U?
A. By grid level type
B. By grid level
C. By point of delivery groups
D. By division category
Which types of services are supported by the Industry Solution for Utilities? (Choose three)
A. Toll collection
B. Waste disposal
C. Electricity
D. Waste water
E. Mobile telephone
What is the valid sequence for processing scheduled meter readings?
A. 1. Create orders
2.
Download meter reading data
3.
Perform meter readings
4.
Upload meter reading results
5.
Validate meter readings
B. 1. Create orders
2.
Download meter reading data
3.
Perform meter readings
4.
Validate orders
5.
Upload meter reading results
C. 1. Create orders
2.
Perform meter readings
3.
Output orders
4.
Upload orders
5.
Validate meter readings
D. 1. Output orders
2.
Download meter reading data
3.
Perform meter readings
4.
Validate orders
5.
Upload orders
A company is mandated to provide a specific number of days before an invoice is considered past due. A customer contacts the company asking to receive friendly-reminder SMS text messages after the invoice becomes past due.
Which field value can you configure to enable this?
A. Payment Terms
B. Collection Strategy
C. Incoming Payment Method
D. Tolerance Group
Which field value would enable you to determine if a device is a meter or a transformer?
A. The basic device category on the device
B. The type of device on the device category of the device
C. The device category on the device
D. The function class on the device category of the device
Which processes can be executed against cleared items? (Choose three)
A. Deferral
B. Interest
C. Archiving
D. Payments
E. Returns
Your customer has multiple portions defined, and is designing the meter reading units (MRUs) to be allocated.
Which rule is applicable?
A. A portion's MRUs must have the same end of the meter reading period.
B. A portion's MRUs must be allocated to the same regional structure elements.
C. A portion's MRUs must have the same scheduled meter reading date.
D. A portion's MRUs must be allocated to the relevant billing classes.
Devices of a particular device category are due for certification.
What is the correct process to replace the sample devices?
A. 1. Determine sample devices using the lot procedure
2.
Automatically create work orders for removal
3.
Schedule and execute work orders
4.
Manually perform device replacement in the system
5.
Perform completion confirmation
B. 1. Create work order for device replacement in the system
2.
Automatically determine sample devices in the system
3.
Schedule and execute work orders
4.
Automatically perform device replacement in the system
5.
Perform completion confirmation
C. 1. Create work order for device replacement in the system
2.
Determine sample devices using the lot procedure
3.
Schedule and execute work orders
4.
Perform completion confirmation
5.
Automatically perform device replacement in the system
D. 1. Determine sample devices using the lot procedure
2.
Automatically create work orders for removal
3.
Schedule and execute work orders
4.
Process completion confirmation
5.
Automatically perform device replacement in the system
Which processes are supported within the standard SAP CRM Utilities Interaction Center agent business role? (Choose three)
A. Display billing history
B. Process incoming payment
C. Process point of delivery sets
D. Display account balance
E. Transfer items from one account to another
A company decides that all newly created connection objects will be reviewed by the appropriate regions to ensure data accuracy. You recommend agent determination based on responsibilities.
Based on your recommendation, what should the company be made aware of?
A. An organizational data model is necessary to allocate work correctly according to region.
B. A customer-specific function module is necessary to support agent determination based on application data.
C. An agent determination rule is necessary for each region represented by the company.
D. A single-step task with directly assigned agents is necessary since region is the primary differentiator.
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