ASQ ASQ Certification CQE Questions & Answers

• Question 21:

  In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

  A. The development of a quality vision for the company.

  B. The combined development and implementation of the company improvement strategy.

  C. The definition of certain quality objectives for sections of the company.

  D. The development of quality education and communication modules for the organization.

  Correct Answer: A

• Question 22:

  A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?

  A. Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.

  B. Using continuous improvement, quality and customer satisfaction as key criteria.

  C. Requiring work team or group evaluations that are equal in emphasis to individual evaluations.

  D. Requiring less frequent performance reviews, but utilizing many rating categories.

  Correct Answer: D

• Question 23:

  Which of the following is the BEST method to developing materials for a training program on the gaps in performance?

  A. Secure a workshop trainer.

  B. Review a record of activities.

  C. Set up a one shot case study.

  D. Allocate employees for training.

  Correct Answer: B

• Question 24:

  In most cases, an improvement team facilitator will NOT normally:

  A. Be familiar with problem solving techniques.

  B. Provide feedback to the group.

  C. Function as the group leader.

  D. Summarize key ideas generated by the group.

  Correct Answer: C

• Question 25:

  The ideal results of a quality training effort would NOT include which of the following?

  A. Increased cost-of-quality results.

  B. Improved working methods and morale.

  C. Increased productivity and job satisfaction.

  D. Reduced defects and employee turn-over.

  Correct Answer: A

• Question 26:

  Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?

  . Stop killing the messenger. . Establishing an open door policy. . Practice management by walking around.

  A. Ionly

  B. IandIIonly

  C. IandIIIonly

  D. I,IIandIII

  Correct Answer: D

• Question 27:

  Which of the following quality gurus was very critical of merit-pay and individual bonuses? He discouraged management by objectives and the ranking of employees by performance.

  A. Dr. Juran

  B. Dr. Deming

  C. Dr. Taguchi

  D. Dr. Feigenbaum

  Correct Answer: B

• Question 28:

  Benchmarking might be defined as any of the following EXCEPT:

  A. A process for rigorously measuring your performance versus the best-in-class companies.

  B. A standard of excellence or achievement against which other similar things must be measured orjudged.

  C. Comparing the performance of one company to a set of standards and then to another'sperformance.

  D. The search for best industry practices that lead to superior performance.

  Correct Answer: C

• Question 29:

  An improvement in quality costs is MOST clearly indicated when:

  A. Appraisal and failure costs drop.

  B. Prevention costs increase.

  C. Total quality costs fall below 15% of total sales.

  D. Management objectives are met.

  Correct Answer: D

• Question 30:

  During the building phase of improvement team development, which of the following properly describes team activities?

  . The team leader is usually directive. . The team leader often delegates tasks. . Team members prioritize and perform duties.

  . Team members are uncertain of their duties.

  A. IIandIIIonly

  B. I,IIandIIIonly

  C. IandIV only

  D. II,IIIandIV only

  Correct Answer: C