Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 251:

  Which Function would provide staff to monitor events in a Network Operations Centre?

  A. IT Operations Management

  B. Applications Management

  C. Service Desk

  D. Technical Management

  Correct Answer: A

• Question 252:

  Which of the following is NOT a characteristic of a process?

  A. Delivers specific results

  B. Responds to specific events

  C. It is measurable

  D. A method of structuring an organization

  Correct Answer: D

• Question 253:

  Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

  A. Extreme internal focus

  B. Extreme focus on cost

  C. Extreme focus on responsiveness

  D. Vendor focused

  Correct Answer: A

• Question 254:

  Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

  A. Applications and Infrastructure

  B. Services and Infrastructure

  C. Resources and Capabilities

  D. Utility and Warranty

  Correct Answer: C

• Question 255:

  Removing or restricting rights to use an IT Service is the responsibility of which process?

  A. Access Management

  B. Incident Management

  C. Request Fulfillment

  D. Change Management

  Correct Answer: A

• Question 256:

  Which of the following is NOT a characteristic of a process?

  A. Delivers specific results

  B. A method of structuring an organization

  C. Responds to specific events

  D. It is measurable

  Correct Answer: B

• Question 257:

  Which of the following questions does Service Strategy help answer with its guidance?

  1.

  How do we prioritize investments across a portfolio?

  2.

  What services to offer and to whom?

  3.

  What are the Patterns of Business Activity (PBA)?

  A. 2 only

  B. 1 only

  C. All of the above

  D. 3 only

  Correct Answer: C

• Question 258:

  Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  A. Whether to buy an application or build it

  B. Should application development be outsourced

  C. Who the vendor of the storage devices will be

  D. Where the vendor of an application is located

  Correct Answer: A

• Question 259:

  In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

  A. Only manage Incidents effectively at the 3rd line

  B. Manage Incidents effectively through 1st, 2nd and 3rd line

  C. Only manage Incidents effectively through 1st and 2nd line

  D. Only manage Incidents effectively through the 1st line

  Correct Answer: B

• Question 260:

  Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

  A. Service Level Management

  B. Performance Management

  C. Capacity Management

  D. Event Management

  Correct Answer: B