Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 201:

  Availability Management is responsible for availability of the:

  A. Services and Components

  B. Services and Business Processes

  C. Components and Business Processes

  D. Services, Components and Business Processes

  Correct Answer: A

• Question 202:

  Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

  A. Continual Service Improvement

  B. Service Transition

  C. Service Design

  D. Service Operation

  Correct Answer: D

• Question 203:

  A consultant has made two recommendations to you in a report:

  1.

  To include legal terminology in your Service Level Agreements (SLAs)

  2.

  It is not necessary to be able to measure all the targets in an SLA

  Which of the recommendations conform to Service Level Management good practice?

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: D

• Question 204:

  Data used to support the capacity management process should be stored in:

  A. A configuration management database (CMDB)

  B. A capacity database (CDB)

  C. A configuration management system (CMS)

  D. A capacity management information system (CMIS)

  Correct Answer: D

• Question 205:

  Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

  A. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development

  B. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development

  C. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment

  D. Service Catalogue and Service Portfolio are different names for the same thing

  Correct Answer: C

• Question 206:

  "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

  A. Service Operation

  B. Service Strategy

  C. Service Transition

  D. Continual Service Improvement

  Correct Answer: C

• Question 207:

  Which of the following statements about Service Asset and Configuration Management is/are CORRECT?

  1.

  A Configuration Item (CI) can exist as part of any number of other CIs at the same time

  2.

  Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

  A. 1 only

  B. 2 only

  C. Both of the above

  D. Neither of the above

  Correct Answer: C

• Question 208:

  Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?

  A. Describes the topography of the hardware

  B. Describes how the Configuration Items (CIs) work together to deliver the services

  C. Defines which software should be installed on a particular piece of hardware

  D. Defines how version numbers should be used in a release

  Correct Answer: B

• Question 209:

  Which of the following should be available to the Service Desk?

  1.

  Known Error Data

  2.

  Change Schedules

  3.

  Service Knowledge Management System

  4.

  The output from monitoring tools

  A. 1,2 and 3 only

  B. 1,2 and4 only

  C. 2,3 and 4 only

  D. All of the above

  Correct Answer: D

• Question 210:

  Which of the following is NOT a benefit of using public frameworks and standards?

  A. Knowledge of public frameworks is more likely to be widely distributed

  B. They are always free ensuring they can be implemented quickly

  C. They are validated across a wide range of environments making them more robust

  D. They make collaboration between organizations easier by giving a common language

  Correct Answer: B