Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 141:

  Which of the following is the CORRECT definition of a Release Unit?

  A. A measurement of cost

  B. A function described within Service Transition

  C. The team of people responsible for implementing a release

  D. The portion of a service or IT infrastructure that is normally released together

  Correct Answer: D

• Question 142:

  Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

  A. The Service Level Manager

  B. The IT Service Continuity Manager

  C. The Service Catalogue Manager

  D. The Supplier Manager

  Correct Answer: D

• Question 143:

  Which of the following should NOT be a concern of Risk Management?

  A. To ensure that the organization can continue to operate in the event of a major disruption or disaster

  B. To ensure that the workplace is a safe environment for its employees and customers

  C. To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss

  D. To ensure only the change requests with mitigated risks are approved for implementation

  Correct Answer: D

• Question 144:

  In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?

  A. Baseline assessments

  B. Service and process improvements

  C. Taking measurements and recording metrics

  D. Setting measurement targets

  Correct Answer: B

• Question 145:

  Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

  A. Service Operation

  B. Service Transition

  C. Continual Service Improvement

  D. Service Strategy

  Correct Answer: C

• Question 146:

  Which statement BEST represents the guidance on incident logging?

  A. Incidents must only be logged if a resolution is not immediately available

  B. Only incidents reported to the Service Desk can be logged

  C. All incidents must be fully logged

  D. The Service Desk decide which incidents to log

  Correct Answer: C

• Question 147:

  Which of the following are types of communication you could expect the functions within Service Operation to perform?

  1) Communication between Data Centre shifts

  2) Communication related to changes

  3) Performance reporting

  4) Routine operational communication

  A. 1 only

  B. 2 and 3 only

  C. 1, 2 and 4 only

  D. All of the above

  Correct Answer: D

• Question 148:

  Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?

  A. Proprietary Knowledge is difficult to adopt, replicate or transfer since it is often undocumented

  B. Public standards are always cheaper to adopt

  C. Public frameworks are prescriptive and tell you exactly what to do

  D. Proprietary knowledge has been tested in a wide range of environments

  Correct Answer: A

• Question 149:

  In terms of adding value to the business, which of the following describes Service Operation's contribution?

  A. The cost of the service is designed, predicted and validated

  B. Measures for optimization are identified

  C. Service value is modelled

  D. Service value is actually seen by customers

  Correct Answer: D

• Question 150:

  A single Release unit, or a structured set of Release units can be defined within:

  A. The RACI Model

  B. A Release Package

  C. A Request Model

  D. The Plan, Do, Check, Act (PDCA) cycle

  Correct Answer: B