Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 111:

  Which of the following Availability Management activities are considered to be proactive as opposed to reactive?

  1.

  Risk assessment

  2.

  Testing of resilience mechanisms

  3.

  Monitoring of component availability

  A. All of the above

  B. 1 and 2 only

  C. 1 and 3 only

  D. 2 and 3 only

  Correct Answer: B

• Question 112:

  The BEST processes to automate are those that are:

  A. Carried out by Service Operations

  B. Carried out by lots of people

  C. Critical to the success of the business mission

  D. Simple and well understood

  Correct Answer: D

• Question 113:

  Which model delivers a view of the services, assets and infrastructure?

  A. Incident Model

  B. Problem Model

  C. Configuration Model

  D. Change Model

  Correct Answer: C

• Question 114:

  Which is the BEST definition of a Configuration Item (CI)?

  A. An item of hardware or software registered in the asset database

  B. A collection of information used to describe a hardware or software item

  C. An asset, service component or other item that is, or will be, under the control of Configuration Management

  D. Information recorded by the Service Desk when an Incident is reported

  Correct Answer: C

• Question 115:

  Event Management, Problem Management, Access Management and Request Fulfillment are part of which stage of the Service Lifecycle?

  A. Service Strategy

  B. Service Transition

  C. Service Operation

  D. Continual Service Improvement

  Correct Answer: C

• Question 116:

  Which of the following are aspects of Service Design?

  1.

  Architectures

  2.

  Technology

  3.

  Service Management processes

  4.

  Metrics

  A. 1 only

  B. 2 and 3 only

  C. 1, 2 and 4 only

  D. All of the above

  Correct Answer: D

• Question 117:

  What is the name of the area where the definitive authorized versions of all media Configuration Items(Cls) are stored and protected?

  A. Definitive Media Library

  B. Definitive Software Store

  C. Service Knowledge Management System

  D. Software Secure Library

  Correct Answer: A

• Question 118:

  Which of the following options is a hierarchy that is used in Knowledge Management?

  A. Wisdom - Information - Data - Knowledge

  B. Data - Information - Knowledge - Wisdom

  C. Knowledge - Wisdom - Information - Data

  D. Information - Data - Knowledge - Wisdom

  Correct Answer: B

• Question 119:

  Which of the following would a Major Problem Review examine?

  1.

  Things that were done correctly

  2.

  Those things that were done incorrectly

  3.

  How to prevent recurrence

  4.

  What could be done better in the future

  A. 1 only

  B. 2 and 3 only

  C. 1, 2 and 4 only

  D. All of the above

  Correct Answer: D

• Question 120:

  Who owns the specific costs and risks associated with providing a service?

  A. The Service Provider

  B. The Service Level Manager

  C. The Customer

  D. The Finance department

  Correct Answer: A