IBM IBM Certifications C2010-571 Questions & Answers

• Question 31:

  A company requirement is that within the Service Request screen they would like the Service

  Group field hidden unless specific classifications are how should this requirement be resolved?

  A. Go into Application Designer and define the Show/Hide options based on the users requirements.

  B. Use the System Properties application to specify the conditions, then define the appropriate behavior.

  C. Use the Conditional user interface functionality to define this condition then define the appropriate behavior.

  D. Clone the Service Request application and remove the Service Group field, then use workflow to call the appropriate application based on classifications or service groups.

  Correct Answer: C

• Question 32:

  Which three recipient options are available when designing a communication template? (Choose three.)

  A. Role

  B. Labor

  C. Person

  D. E-mail Group

  E. Security Role

  F. Person Group

  Correct Answer: ACF

• Question 33:

  What is the purpose of the E-mail Listener application?

  A. Define the content of e-mails

  B. Receive and process the incoming e-mail messages

  C. Send and receive e-mail messages and define the content of the e-mails

  D. Receive and process the incoming e-mail messages for the E-mail Inbox application

  Correct Answer: B

• Question 34:

  Which three applications can be used to create work orders? (Choose three.)

  A. Assets

  B. Service Requests

  C. Activities and Tasks

  D. Work Order Tracking

  E. Assignment Manager

  F. Conditional Expression Manager

  Correct Answer: ABD

• Question 35:

  When the customer chooses to use self-registration for user records, which statement is true?

  A. A record with status NEWREG has a workflow, SELFREG, that notifies the user that the request is being reviewed.

  B. A record with status NEWREG has a workflow, SELFREG, that automatically creates user records matching entries in the LDAP database.

  C. A record with status NEWREG has a workflow, ACPTREG, that automatically creates user records matching entries in the LDAP database.

  D. A record with status NEWREG has a workflow, RVWREG, that changes the status of the record to PENDING while the user request is being reviewed.

  Correct Answer: A

• Question 36:

  Which applications make up the Integration Framework?

  A. Internal Systems, Publish Channels, Enterprise Services

  B. External Systems, Publish Channels, Enterprise Services

  C. Internal Systems, Communication Templates, Enterprise JavaBeans

  D. External Systems, Communication Templates, Enterprise JavaBeans

  Correct Answer: B

• Question 37:

  Which configuration option should be set when creating an escalation?

  A. Any related notifications to the escalation

  B. The severity of the event that will be created

  C. Pager numbers in a comma-separated list in the escalation

  D. The Peregrine or Remedy queue in which the escalation is placed

  Correct Answer: A

• Question 38:

  What are three types of Start Center portlets? (Choose three).

  A. Actions

  B. Result Set

  C. Quick Insert

  D. KPI Manager

  E. Communications

  F. Favorite Applications

  Correct Answer: BCF

• Question 39:

  Which statement is true about Classification hierarchies?

  A. Hierarchies can be hierarchical or networks.

  B. Only one hierarchy can be assigned to each object.

  C. Multiple hierarchies can be assigned to each object.

  D. Multiple objects must be assigned to network hierarchies.

  Correct Answer: C

• Question 40:

  At which level are financial charts of accounts maintained?

  A. Site

  B. System

  C. Location

  D. Organization

  Correct Answer: D