Which of the following statements about business activity models (BAM) is correct?
A. A BAM flowcharts the sequence of business events.
B. A BAM will show who carries out business activities.
C. A BAM is a model of the organisation s processes.
D. A BAM will be defined for each business perspective.
The following is a list of statements about stakeholders and stakeholder management.
a.
A customer can be considered as a stakeholder in a project.
b.
A supplier can be considered as a stakeholder in a project.
c.
Stakeholders' positions do not remain static during the life of the project.
d.
Communication must not be tailored to each stakeholder in the project. Which of the following is correct?
A.
Statements a, b and c are correct, statement d is incorrect.
B.
All four statements are correct.
C.
Statements a and c are correct, statements b and d are incorrect.
D.
Statements b and c are correct, statements a and d are incorrect.
Which of the following is an advantage to the host organisation of using an internal consultant to conduct a business analysis project?
A. They will have a broad business perspective.
B. They will be familiar with the host organisation.
C. They will only be paid when they are needed.
D. They will have a dispassionate view of the host organisation.
Which of the following diagrams explicitly shows the sequence of tasks?
A. A swim-lane diagram.
B. A use case diagram.
C. A business activity model.
D. A class model.
Which of the following BEST describes the term value proposition?
A. The net present value of a proposed project.
B. The value that a product or service offers to customers.
C. The proposed value of benefits in a cost-benefit analysis.
D. The value of the Internal Rate of Return of a project.
Which of the following BEST describes the cause of a bottleneck in a business process?
A. A step where one actor passes the process to another actor.
B. A mismatch between the capacities of related process steps.
C. An unnecessary step or steps in a sequence of process steps.
D. A number of related steps that are carried out by different actors.
A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost- benefit analysis?
A. An intangible cost.
B. A tangible benefit.
C. An intangible benefit.
D. A tangible cost.
The following is a list of statements concerning investigation techniques.
a.
Questionnaires are an effective way of developing rapport with the business users.
b.
Workshops are an effective way of obtaining user buy-in and acceptance.
c.
Protocol analysis involves following a user for a period to find out what they do.
d.
Scenarios can be used as an effective basis for the development of prototypes. Which of the following is correct?
A.
Statements a and c are incorrect, statements b and d are correct.
B.
Statements a and d are incorrect, statements b and c are correct.
C.
Statements b and c are incorrect, statements a and d are correct.
D.
Statements c and d are incorrect, statements a and b are correct.
Which of the following options only includes workshop discovery techniques?
A. Brainstorming, brainwriting, mind maps.
B. Round robin, post-it exercise, brainstorming.
C. Rich pictures, mind maps, task scenarios.
D. Stepwise refinement, context diagrams, process models.
Which of the following statements is true?
A. Shadowing is an effective way of preparing test scripts for user acceptance.
B. Rich pictures and mind maps are used to document the requirements for the IT system.
C. Interviews are effective in building a consensus view and securing agreement from a diverse group.
D. Ethnographic Studies are concerned with the long term observation of the business environment.
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