ASIS ASIS Certifications ASIS-CPP Questions & Answers

• Question 361:

  Employees' attitudes are directly affected by:

  A. The supervisor's attitude and actions

  B. Lack of recognition

  C. Personal problems that originate within and outside the company

  D. Fellow employees

  E. None of the above

  Correct Answer: C

• Question 362:

  One thousand shopping tests across the nation showed that in a ten-year period, cash register thefts had increased by what percentage?

  A. 46

  B. 56

  C. 66

  D. 76

  E. 86

  Correct Answer: E

• Question 363:

  Personnel security problems are caused by:

  A. Dishonesty

  B. Disloyalty

  C. Disinterest of employees

  D. Low morale

  E. Both A and B

  F. All of the above

  Correct Answer: F

• Question 364:

  Employees for the most part are:

  A. Honest

  B. Dishonest

  C. Disinterested

  D. Disloyal

  E. Conscientious, honest individuals who have the company's best interests at heart

  Correct Answer: E

• Question 365:

  Nondirectional counseling of upset employees:

  A. Does not directly advise, criticize, or try to help

  B. Does not carry the danger inherent in giving advice

  C. Involves primarily being a good listener

  D. Should not be used because it is not effective

  E. None of the above

  Correct Answer: C

• Question 366:

  The first skill the manager or supervisor must learn is:

  A. How to supervise or manage

  B. How to give orders

  C. How to check up on procedures

  D. The ability to listen

  E. How to maintain authority

  Correct Answer: D

• Question 367:

  In the United States, employee thefts are:

  A. Fewer than thefts by shoplifters

  B. Fewer than the nation's burglaries

  C. Fewer than the nation's car thefts

  D. Equal to the nation's burglaries

  E. Greater than the problem of crime in the streets

  Correct Answer: E

• Question 368:

  Directional counseling of upset employees:

  A. Means giving advice

  B. May dominate the role for the manager or supervisor

  C. May be the wrong advice

  D. May be disturbing to the personnel director

  E. Is not usually desirable

  Correct Answer: E

• Question 369:

  Employee complaints often arise from:

  A. Poor management

  B. Dissatisfaction

  C. Management having operating problems

  D. Employees airing their grievances

  E. A form of substitution for expressing their fears and frustrations concerning their personal lives

  F. All of the above

  Correct Answer: E

• Question 370:

  Which of the following should the manager or supervisor immediately approve by signature?

  A. All voids and ove rrings

  B. All overrings and underrings

  C. All underrings and no sales

  D. All voids and overrings over a certain amount

  E. All of the above

  Correct Answer: D