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Question 1

Single choice

How is the MOF guidance meant to be applied?

A
across service solutions
B
per function team
C
per platform
D
per service component

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Correct answerA

Question 2

Single choice

Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

A
the Operations Role Cluster
B
the Release Role Cluster
C
the Security Role Cluster
D
the Service Role Cluster

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Correct answerB

Question 3

Single choice

To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

A
Business/IT Alignment SMF
B
Change and Configuration SMF
C
Policy SMF
D
Stabilize SMF

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Correct answerB

Question 4

Single choice

What does the Reliability SMF process flow include?

A
Assess, monitor and control risk
B
Define service requirements
C
Ensure good service
D
Maintain work instructions

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Correct answerB

Question 5

Single choice

Why would you use the GRC SMF?

A
to assess, monitor and control risk
B
to maintain configuration baselines
C
to manage change
D
to understand accountabilities

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Correct answerA

Question 6

Single choice

Which Service Management Function (SMF) has Network hardware configuration as a key concept?

A
Configuration Management
B
Infrastructure Management
C
Network Administration
D
Security Management

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Correct answerC

Question 7

Single choice

Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

A
To communicate the effectiveness of IT Operations with regard to risks
B
To communicate the overall risk to the service
C
To involve the stakeholder in the Risk Management Discipline
D
To receive approval for a request for change on security

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Correct answerB

Question 8

Single choice

What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?

A
Policy and Control
B
Portfolio
C
Release Readiness
D
Service Alignment

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Correct answerB

Question 9

Single choice

What is bottom-up scheduling?

A
Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.
B
The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.
C
The program manager builds a master project schedule based on industry standards for each task.
D
The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.

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Correct answerA

Question 10

Single choice

What is compliance?

A
An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws
B
A design that involves understanding the business requirements and defining the features that users need to do their job
C
A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy
D
A state that occurs when the technical and business goals of the IT organization match the goals of the overall business

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Correct answerA

Question 11

Single choice

Which is not a goal of the Project Planning SMF?

A
Approve all changes to the project
B
Deliver a clearly scoped project plan
C
Deliver a functional specification
D
Produce a master project schedule

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Correct answerA

Question 12

Single choice

Which of the following is a Role Cluster in the MOF Team Model?

A
The Changing Role Cluster
B
The Partner Role Cluster
C
The Risk Management Role Cluster
D
The SLA Review Role Cluster

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Correct answerB

Question 13

Single choice

To which relationship between two Quadrants can the relationship between MSF and MOF be compared?

A
The relationship between the Changing and the Operating Quadrant
B
The relationship between the Operating and the Supporting Quadrant
C
The relationship between the Optimizing and the Changing Quadrant
D
The relationship between the Supporting and the Optimizing Quadrant

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Correct answerA

Question 14

Single choice

Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

A
Change Management
B
Configuration Management
C
Release Management
D
Service Monitoring and Control

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Correct answerC

Question 15

Single choice

Which of the following describes the concept of Service Management Functions (SMFs)?

A
a model for measuring the performance of the process
B
a model for organizing IT staff
C
organizational units that support IT operations
D
processes, procedures and policies to deliver and support IT service solutions

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Correct answerD

Question 16

Single choice

What ITIL process maps to the Changing Quadrant?

A
Configuration Management
B
Incident Management
C
Security Administration
D
Service Level Management

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Correct answerA

Question 17

Single choice

What is a goal of Financial management?

A
Aligning IT strategy to organizational goals and objectives
B
Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained
C
Ensure that the work required to successfully operate IT services has been identified and described
D
Prepare a risk assessment

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Correct answerB

Question 18

Single choice

When is the milestone review report signed off in the Project Planning SMF?

A
After approving the request for change
B
After approving the functional specification, master project plan and master schedule
C
After it has been transferred to IT Operations
D
Before approving the functional specification, master project plan and master schedule

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Correct answerB

Question 19

Single choice

Which of the following is a key component of the MOF Process Model?

A
Operations Management Reviews
B
Procedures
C
Project Reviews
D
Roles

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Correct answerA

Question 20

Single choice

What does the Reliability SMF process flow include?

A
Define service requirements
B
Monitoring and improving plans
C
Planning
D
all of the above

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Correct answerD

Question 21

Single choice

To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

A
Changing
B
Operating
C
Optimizing
D
Supporting

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Correct answerC

Question 22

Single choice

Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

A
formalizing Operational Level Agreements (OLAs)
B
providing primary liaison and customer service to the IT user community
C
providing the mechanism for setting clear expectations about the service being delivered
D
satisfying customers by ensuring that the Operations department meets the customers' demands

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Correct answerC

Question 23

Single choice

Which SMF is found in the Operate phase of the IT service lifecycle?

A
Envision
B
Service Monitoring and Control
C
Service Desk
D
Team

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Correct answerB

Free EX0-102 Exam Dumps Preview

Microsoft Operations Framework Foundation

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