Free CSA Exam Dumps Preview

Question 1

Single choice

Here is an example of the criteria set for a knowledge base:

1. Companies: ACME North America

2. Department: HR
3. Groups: ACME Manager
4. Match All: Yes

In this example, what users would have access to this knowledge base?

1. A

   Members of the ACME Manager group, who are also members of HR Department and part of ACME North America

2. B

   Employees of ACME North America, who are members of HR Department or the ACME Manager group.

3. C

   Users which are members of either ACME North America, or HR Department, or ACME Managers group

4. D

   Members of the ACME Managers group, and HR department, regardless of geography

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Correct answerA

Question 2

Single choice

What is the purpose of a Related List?

1. A

   To create a one-to-many relationship

2. B

   To dot-walk to a core table

3. C

   To present related fields

4. D

   To present related records

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Correct answerD

Question 3

Single choice

What is the difference between a UI Policy and Data Policy?

1. A

   Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI
   Policies are set only by web services

2. B

   Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

3. C

   Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

4. D

   Data Policies run only after UI Policies run successfully

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Correct answerC

Question 4

Single choice

Which element allows administrators to add information to a form outside of existing fields on the record?

1. A

   By duplicating a form view

2. B

   By adding formatters to a form

3. C

   By modifying the layout to two columns

4. D

   By dragging fields from the form elements panel

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Correct answerB

Question 5

Single choice

What do you click when you have made modifications to your report, and you want to see the results without saving?

1. A

   Preview

2. B

   Test

3. C

   Run

4. D

   Try It

5. E

   Execute

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Correct answerC

Question 6

Single choice

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

1. A

   True

2. B

   False

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Correct answerA

Question 7

Single choice

Which one of the following describes the primary operations performed against tables in the Service Now platform?

1. A

   Create, Rate, Update, Delete

2. B

   Create, Read, Upload, Delete

3. C

   Create, Read, Write, Delete

4. D

   Capture, Rate, Write, Develop

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Correct answerC

Question 8

Multiple choice

If users would like to locate and assign a task to themselves in the Platform.

What action could they perform from the list view to make the assignment? Choose 2 answers

1. A

   Select the record using the check box, then select the Person icon

2. B

   Double click on the Assigned to value, type the name of the user, and select the green check

3. C

   Select the record using the check box then select the Assign To Me UI action on the List Header

4. D

   Right click on the Task number and select the Assign to me option in the menu

5. E

   Select the Task number, and select the Assign to me UI action on the form

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Correct answersB, D

Question 9

Single choice

What is specified in an Access Control rule?

1. A

   Groups, Conditional Expressions and Workflows

2. B

   Table Schema, CRUD, and User Authentication

3. C

   Object and Operation being secured; Permissions required to access the object

4. D

   security_admin

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Correct answerC

Question 10

Single choice

What section on a task record is used to see the most recent updates made to a record?

1. A

   Related List

2. B

   Activity Stream

3. C

   Audit Log

4. D

   Timeline

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Correct answerB

Question 11

Single choice

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters.

What could explain the issue?

1. A

   There is a business rule, excluding Bob.Smith from any approvals.

2. B

   Bob Smith does not have a delegate set up on his account,

3. C

   The Bob Smith user account, does not have a manager specified.

4. D

   The manager does not have a delegate assigned,

5. E

   Bob Smith is a VIP.

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Correct answerC

Question 12

Single choice

Which admin role is required to make changes to High Security Settings?

1. A

   security_admin

2. B

   sn_ad_admin

3. C

   high_sec_admin

4. D

   admin

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Correct answerA

Question 13

Single choice

What is the name of the string that displays filter criteria?

1. A

   Breadcrumb

2. B

   Choice

3. C

   Menu

4. D

   Topic

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Correct answerA

Question 14

Single choice

Which sequence of actions applies an update set to an instance?

1. A

   Preview, Save, Commit

2. B

   Preview, Retrieve, Commit

3. C

   Retrieve, Commit, Preview

4. D

   Retrieve, Preview, Commit

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Correct answerD

Explanation

To apply an update set in ServiceNow, the correct sequence is:
1. Retrieve: Bring the update set into the target instance.
2. Preview: Review the changes to identify potential issues or conflicts.
3. Commit: Apply the changes from the update set to the target instance.

Question 15

Single choice

Knowledge articles within a knowledge base are grouped by category.

1. A

   True

2. B

   False

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Correct answerA

Question 16

Single choice

Which is the base table of the configuration management database hierarchy?

1. A

   cmdb_d

2. B

   ucmdb

3. C

   cmdb_ret_Oi

4. D

   cmdb

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Correct answerD

Question 17

Single choice

What does ServiceNow recommend as a best practice regarding data imports?

1. A

   Adjust your Transform maps, after the data is loaded into the target table.

2. B

   Use extremely large Import Sets, instead of multiple large Import Sets.

3. C

   Create a new Import set table for each new data load.

4. D

   Plan time before your import to remove obsolete or inaccurate data.

5. E

   Monitor data quality and clean imported data, using the Data Scrub Workspace.

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Correct answerD

Question 18

Single choice

Which one statement correctly describes Access Control rule evaluation?

1. A

   Rules are evaluated using roles. The role with the most permissions evaluates the rules first

2. B

   If more than one rule applies to a row, the older rule is evaluated first

3. C

   If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

4. D

   Rules are evaluated from the general to the specific, so a table rule must be active to continue

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Correct answerC

Question 19

Single choice

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

1. A

   Agent Assist

2. B

   Virtual Agent

3. C

   Now Messenger

4. D

   Connect Agent

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Correct answerB

Question 20

Single choice

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

1. A

   Arrows

2. B

   Plus, Minus

3. C

   Ctrl c, Ctrl

4. D

   Ctrl <, Ctrl >

5. E

   Shift F4, Shit FS

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Correct answerA

Question 21

Multiple choice

Reports can be created from which different places in the platform? (Choose two.)

1. A

   List column heading

2. B

   Metrics module

3. C

   Statistics module

4. D

   View / Run module

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Correct answersA, D

Question 22

Single choice

Which field (or fields) is used as a unique key during imports?

1. A

   Match Fields

2. B

   Coalesce Fields

3. C

   Key Fields

4. D

   Sys IDs

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Correct answerB

Question 23

Multiple choice

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

1. A

   Extended Validation Access (EVA)

2. B

   Organization Verification Card (OVC)

3. C

   Common Access Card (CAC)

4. D

   Domain Authentication Card (DAC)

5. E

   Personal Identify Verification (PIV)

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Correct answersC, E

Question 24

Multiple choice

What are three security modules often used by the System Administrator? (Choose three.)

1. A

   System Properties > Security

2. B

   Utilities > Migrate Security

3. C

   System Security > Security

4. D

   Self-Service > My Access

5. E

   System Security > Access Control (ACL)

6. F

   Password Management > Security Questions

7. G

   System Security > High Security Settings

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Correct answersA, E, G

Question 25

Single choice

What is an Event in ServiceNow?

1. A

   An Event is a trigger that has a direct response in the platform

2. B

   An Event is an indication to the ServiceNow processes that something has occurred

3. C

   An Event is an indicator that a Priority 1 (P1) Incident has been logged

4. D

   An Event is a recognized, scheduled occurrence of a process

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Correct answerB

Question 26

Single choice

An order for new office equipment has been placed through the Service Catalog.

How would you view the lists of requests after the orders have been placed?

1. A

   All > Service Catalog > Open Records > Items

2. B

   In the Navigation Filter, type 'requests. Let' and press the Enter key.

3. C

   All > Tables and Columns > Taste

4. D

   All > Service Catalog > Requests

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Correct answerA

Question 27

Multiple choice

What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)

1. A

   On list Context Menu, select Group By > Category

2. B

   On the Filter Menu, select Group By > Category

3. C

   Click Group On icon, select Category

4. D

   On Navigator Filter, type tablename.group.category and press enter

5. E

   On the Category column title, click Context menu > Group By Category

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Correct answersA, E

Question 28

Multiple choice

What is required to link a ServiceNow application to a Git repository? Choose 3 answers

1. A

   Password

2. B

   URL

3. C

   URI

4. D

   User name

5. E

   Application name

6. F

   ACL

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Correct answersA, D

Question 29

Single choice

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

1. A

   Select Data Source, Schedule Transform

2. B

   Load Data, Create Transform Map, Run Transform

3. C

   Define Data Source, Select Transform Map, Run Transform

4. D

   Select Import Set, Select Transform Map, Run Transform

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Correct answerB

Question 30

Single choice

What type of field is Boolean and appears as a check box?

1. A

   Yes/No

2. B

   True/False

3. C

   On/Off

4. D

   Binary

5. E

   0/1

Reveal answer details Close answer details

Correct answerB

Explanation

References:
https://community.servicenow.com/community?id=community_question&sys_id=d195d21adbd6d414a08a1ea668961993

Question 31

Single choice

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.

What could explain this?

1. A

   The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

2. B

   The manager does not have the itil role.

3. C

   The manager is not a member of the Service Desk group.

4. D

   The manager is not a member of the Network and Hardware groups.

5. E

   The Assignment Group manager field is empty.

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Correct answerD

Question 32

Single choice

What is NOT an example of a UI Action?

1. A

   Search

2. B

   Form buttons

3. C

   list Buttons

4. D

   Related Links

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Correct answerA

Question 33

Multiple choice

When a custom table is created, which access control rules are automatically created? Choose 4 answers

1. A

   delete

2. B

   create

3. C

   execute

4. D

   read

5. E

   update

6. F

   write

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Correct answersA, B, D, F

Question 34

Multiple choice

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

1. A

   Service Processes

2. B

   User Permissions

3. C

   Tables and Fields

4. D

   A Database

5. E

   The Dependency View

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Correct answersA, C, D, E

Question 35

Single choice

What feature allows you to limit who is able to contribute or read knowledge within a knowledge base?

1. A

   Categories

2. B

   Roles

3. C

   User Criteria

4. D

   Groups

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Correct answerC

Question 36

Single choice

UI Action can prompt that an Incident has been successfully submitted.

1. A

   True

2. B

   False

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Correct answerA

Question 37

Single choice

What is generated from the Service Catalog once a user places an order for an item or service?

1. A

   A change request

2. B

   An Order Guide

3. C

   A request

4. D

   An SLA

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Correct answerC

Question 38

Multiple choice

What are advantages of using spokes for integrations? Choose 3 answers

1. A

   Reduces the need for code

2. B

   Features scale and control mechanisms

3. C

   Free spokes are available in the ServiceNow Store

4. D

   Ensures discoverability and reuse

5. E

   Automated event management

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Correct answersA, B, D

Question 39

Single choice

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

1. A

   Task Escalation Clock

2. B

   Service Level Agreements

3. C

   Inactivity Monitor

4. D

   Response Time Clock

5. E

   Business Time Remaining

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Correct answerB

Question 40

Multiple choice

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue.

How would you do that? Choose 2 answers

1. A

   Right click on Priority and select Configure Dictionary

2. B

   Right click on Priority and select Configure Display Settings

3. C

   Right click on Priority and select Configure Label

4. D

   Right click on Priority and select Configure Column

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Correct answersA, C

Question 41

Single choice

What feature do you use to specify which users are able to access a Service Catalog Item?

1. A

   Can Read Role

2. B

   Catalog User Role

3. C

   Can Order Tab

4. D

   User Criteria

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Correct answerD

Question 42

Single choice

Which action launches the Form Design interface?

1. A

   In the Form context menu, select Configure > Form Design

2. B

   In the Form context menu, select Configure > Form Layout > Designer

3. C

   In the Form context menu, select User Experience > UX Dashboard

4. D

   In the Form context menu, select Configure > Forms > Developer

5. E

   In the form context menu, select Pages > Page Design

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Correct answerA

Explanation

To launch the Form Design interface in ServiceNow, you navigate to the Form Context Menu (gear icon or right-click) and select Configure > Form Design. This interface provides a drag-and-drop UI for customizing
forms, such as adding, removing, or rearranging fields.

Question 43

Multiple choice

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector.

What approach would you take? Choose 3 answers

1. A

   Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

2. B

   Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

3. C

   Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

4. D

   Create a Records producer, and on the form, add a check box variable for each accessary option.

5. E

   On shopping Cart configuration, select option to show the Add Accessories button.

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Correct answersA, B, C

Question 44

Single choice

What is the language used for scripting in ServiceNow?

1. A

   C++

2. B

   JavaScript

3. C

   PHP

4. D

   Python

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Correct answerB

Question 45

Single choice

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group.

What role would they need to be able to switch between user accounts, without logging out and back in?

1. A

   service_desk

2. B

   impersonator

3. C

   admin

4. D

   incognito

Reveal answer details Close answer details

Correct answerB

Question 46

Single choice

What is a schema map?

1. A

   A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

2. B

   A schema map graphically organizes the visual task boards for the CMDB

3. C

   A schema map graphically displays the Configuration Items that support a business service

4. D

   A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

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Correct answerD

Question 47

Single choice

Which path would youtake to access the table configuration page from a form?

1. A

   The Form Context menu>View >Table

2. B

   The Form Context menu > Configure > Table

3. C

   The Form Context menu > Configure > Dictionary

4. D

   The Form Context menu > View > Show Table

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Correct answerB

Question 48

Single choice

Which module in the Service Catalog application is used to create a new catalog item?

1. A

   Configuration Items

2. B

   Maintain Items

3. C

   Content Items

4. D

   Catalog Items

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Correct answerB

Question 49

Single choice

What information does the System Dictionary contain?

1. A

   The human-readable labels and language settings

2. B

   The definition for each table and column

3. C

   The information on how tables relate to each other

4. D

   The language dictionary used for spell checking

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Correct answerB

Question 50

Single choice

Which storefront is a single location for accessing pre-built spokes, to quickly integrate with third party services to build and share content?

1. A

   Integration Spoke Store

2. B

   ServiceNow Store

3. C

   Spoke Store

4. D

   ServiceNow Spoke Store

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Correct answerD

Explanation

The ServiceNow Spoke Store is a dedicated location where you can access pre-built spokes that facilitate quick integration with third-party services. These spokes help build and share content efficiently by leveraging pre-built integrations, streamlining the process of connecting various external services to the ServiceNow platform.

Question 51

Single choice

What is a characteristic of importing data into ServiceNow?

1. A

   An existing Transform Map can be used one time on the same import set

2. B

   Coalesce fields are used only after running Transform

3. C

   Any user can manage and set up import sets

4. D

   An existing Transform Map can be used multiple times on the same import set

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Correct answerD

Question 52

Multiple choice

What are the components that make up a filter condition? (Choose three.)

1. A

   Operator

2. B

   Match Criteria

3. C

   Value

4. D

   Column

5. E

   Field

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Correct answersA, C, E

Question 53

Single choice

A group is stored in which table?

1. A

   Group[user group]

2. B

   Group[sys_user]

3. C

   Group[sys_user_group]

4. D

   Group[sys_user_group_profile]

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Correct answerC

Question 54

Single choice

What is a role in ServiceNow?

1. A

   A role is one record m the Role [sys_user_role] table

2. B

   A role is one record in the Role Iuser_sys_role] table

3. C

   A role is a persona used In Live Feed Chat

4. D

   A role Is a set of modules for a particular application

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Correct answerA

Question 55

Single choice

On what part of the ServiceNow instance, would you find the option to Impersonate User?

1. A

   Module

2. B

   Content Frame

3. C

   Application Navigator

4. D

   User Menu

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Correct answerD

Question 56

Single choice

In a Knowledge Base record, where can an administrator find the User Criteria for who can read the articles?

1. A

   From the Accessible to tab

2. B

   From the Available to tab

3. C

   From the Can Access tab

4. D

   From the Can Read tab

Reveal answer details Close answer details

Correct answerD

Question 57

Single choice

A manager is complaining that they can't get the data they need on a report, because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible.

What else might you try to help this manager?

1. A

   Create a custom table

2. B

   Create a Report Template

3. C

   Create a Database View

4. D

   Export the tables to a spreadsheet

5. E

   Create a Report Source

Reveal answer details Close answer details

Correct answerC

Explanation

When data needed for reports resides in two separate tables and dot-walking isn't feasible, creating a Database View is an effective solution. A Database View in ServiceNow allows you to join multiple tables in a way that they appear as a single table for reporting purposes. This enables the manager to access and combine the required data for their reports without having to duplicate data or modify the underlying table structures.

Question 58

Single choice

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow.

What is the name of this runtime value?

1. A

   Trigger runtime value

2. B

   Sequence runtime value

3. C

   Starting runtime value

4. D

   Data pill runtime value

5. E

   Input runtime value

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Correct answerD

Question 59

Multiple choice

What attributes of a field can a UI Policy Action change on a form? (Choose three.)

1. A

   Length

2. B

   Mandatory

3. C

   Visible Hidden

4. D

   Format

5. E

   Read Only

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Correct answersB, C, E

Explanation

UI Policy Actions in ServiceNow allow you to dynamically change a field's behavior on a form without needing to write client-side code. Specifically, they can make a field mandatory, show or hide a field, and set a field to read-only. They do not control attributes like the field's length or format.

Question 60

Single choice

When moving a homepage or dashboard between instances, what must you remember?

1. A

   Create a separate update set for them

2. B

   They are automatically added to the update set

3. C

   Manually add them to the update set

4. D

   They cannot be moved via update set

Reveal answer details Close answer details

Correct answerC

Question 61

Single choice

What icon do you use to change the boon and color on a Favorite?

1. A

   Pencil

2. B

   Star

3. C

   Clack

4. D

   Tringle

Reveal answer details Close answer details

Correct answerA

Question 62

Single choice

How is a user defined in ServiceNow?

1. A

   user is a record stored in the User Preference [Sys_user_preference] table

2. B

   A User is a record stored in the Profile [sys_user_profile] table

3. C

   A user is 2 field in the LOAP integration

4. D

   A user is a record stored in the User [sys_user] table

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Correct answerD

Question 63

Single choice

How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?

1. A

   Set the Accessible from field value to This application scope only

2. B

   Set the Accessible from field value to All application scopes and de-select the Can create option

3. C

   You must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access

4. D

   Set the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option

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Correct answerA

Question 64

Single choice

If you have the Impersonate role what type of user are you not able to impersonate?

1. A

   Customer

2. B

   VIP

3. C

   System Administrator

4. D

   Approver

5. E

   Catalog User

Reveal answer details Close answer details

Correct answerC

Explanation

The Impersonate role in ServiceNow allows a user to assume the identity of another user for troubleshooting purposes. However, there is a restriction in place: a user with the Impersonate role cannot impersonate another user who holds the System Administrator role. This is a security measure designed to prevent unauthorized access to high-level privileges and sensitive administrative functions.

Question 65

Multiple choice

A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service.

What ServiceNow products could support this requirement? Choose 3 answers

1. A

   Performance Analytics

2. B

   Configuration Management (CMDB)

3. C

   Financial Management

4. D

   Discovery

5. E

   Service Mapping

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Correct answersB, D, E

Question 66

Multiple choice

What are the two pathways to view feedback left on a published article?

1. A

   Knowledge > articles > My Flagged

2. B

   Knowledge base > my knowledge > flagged articles

3. C

   Knowledge > My articles > Flagged

4. D

   Knowledge > articles > published

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Correct answersB, C

Question 67

Single choice

What do you click when you have made modification to your report, and your want to see the results without saving?

1. A

   Execute

2. B

   Try ir

3. C

   Run

4. D

   Test

5. E

   Preview

Reveal answer details Close answer details

Correct answerC

Question 68

Single choice

Which flow components allow you to specify when a flow should be run?

1. A

   Trigger and Condition Pill

2. B

   Scope and Trigger Condition

3. C

   Trigger and Condition

4. D

   Trigger Criteria and Clock

5. E

   Condition and Table

Reveal answer details Close answer details

Correct answerC

Question 69

Single choice

Which banner icon do you use to change your personal system settings, like your instance color scheme?

1. A

   Magnifier

2. B

   Question mark

3. C

   Gear

4. D

   Chat bubbles

Reveal answer details Close answer details

Correct answerC

Question 70

Single choice

What do you need to do before you can use an Application-based trigger in your flow?

1. A

   Activate application trigger spoke

2. B

   Activate trigger security rules

3. C

   Activate application spoke, and plug-ins as needed

4. D

   Assign Application trigger role [sn_app_trigger_write] to SME

5. E

   Activate application plugins only

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Correct answerC

Question 71

Single choice

What is the difference between a Ul Policy and Data Policy?

1. A

   Data Policies run only after Ul Policies run successfully

2. B

   Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

3. C

   Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

4. D

   Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul
   Policies are set only by web services

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Correct answerB

Question 72

Single choice

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

1. A

   Long-term signals

2. B

   Non-signals

3. C

   Anti-signals

4. D

   Stability signals

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Correct answerA

Question 73

Single choice

What would NOT appear in the Application Navigator if "service" is typed into the filter field?

1. A

   Configuration > Business Services

2. B

   Self-Service > Knowledge

3. C

   Service Portal > Widgets

4. D

   Incident > Assigned to me

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Correct answerD

Question 74

Single choice

What is the primary application used to load data into ServiceNow?

1. A

   Service Level Management

2. B

   Configuration

3. C

   System Import Sets

4. D

   System Update Sets

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Correct answerC

Question 75

Single choice

Which one of the following statements is true?

1. A

   When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

2. B

   When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

3. C

   When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

4. D

   When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Correct answerA

Question 76

Single choice

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

1. A

   Agent Workspace

2. B

   Chat bot

3. C

   Virtual Agent

4. D

   Knowledge Chat

5. E

   Now Support

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Correct answerC

Question 77

Single choice

Which one of the following is NOT a type of Visual Task Board?

1. A

   Feature

2. B

   Guided boards

3. C

   Flexible

4. D

   Freeform

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Correct answerA

Question 78

Single choice

What module do you use to access the reports that are available to you?

1. A

   Reports > View / Run

2. B

   Reports > Homepage

3. C

   Self-Service > My Reports

4. D

   Reports > Overview

5. E

   Self-Service > My Dashboards

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Correct answerA

Question 79

Single choice

What component of the ServiceNow infrastructure defines every table and field in the system?

1. A

   Data Atlas

2. B

   Table Class Manager

3. C

   Schema

4. D

   Dictionary

5. E

   Field Map

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Correct answerD

Question 80

Single choice

Which of the following is used to categorize, flag, and locate records?

1. A

   Search

2. B

   Favorites

3. C

   Tags

4. D

   Bookmarks

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Correct answerC

Question 81

Single choice

Which field on every record contains a unique identifier for that record?

1. A

   sys_number

2. B

   sc_req_item

3. C

   sys_id

4. D

   sys_number_id

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Correct answerC

Explanation

In ServiceNow, every record in a table has a unique identifier known as the sys_id. This field is automatically generated by the system when the record is created and remains constant, ensuring that each record can be uniquely identified across the platform.