Free CRT-271 Exam Dumps Preview

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.

What Communities feature would you recommend to use?

Universal Containers is launching a Community with the followingrequirements:

1. Branding requirement is limited to logo and font.
2. Configurable Navigation with the option to navigate to custom objects and records.
3. Access to articles is limited per Date Category Visibility.

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: ?users Profile has Read Access on the Work Orders Object ?
Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

Universal Shipping want to notify their Community Moderators when a member post more than one file to the communitywithin a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen.

How would this requirement be implemented?

Universal Containers want to drive engagement for its Community, and isencouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.

Which standard functionality should be used to accomplish this task?

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

Select one or more of the following:

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log into the community. How should the Community Cloud consultant meet this requirement?

Select one or more of the following:

Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users.

How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Select one or more of the following:

Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements? Choose 3 answers

Select one or more of the following:

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners.
- The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website.

The following requirements must be met:

1. Use the Standard Component on the home page.
2. Logged-in users should be able to see their rank.
3. Show the top five Community users in the leaderboard.

Which three steps should a Salesforce Admin take to fulfill these requirements? Choose 3 answers.

What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose 3 answers

What are the two types of Sharing Models availableonce you have established a Community?

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers.

What should the Salesforce Admin do to enable users to use their Social Sign -on?

What declarative Community Branding features are available in the Community Builder? [Pick 3]

Universal Containers built a Community to expose Leads and Opportunities totheir resellers.They set up partner accounts with two roles and granted Super User access to the Sales Executivesusers who are created at the top level of the account role hierarchy.
Universal Containers has thefollowing requirements to expose dashboards to their partners: - Partners can NOT modify the dashboard-Partners only see data within their account-Partners see all the data on the partner accountHow should the Salesforce Admin fulfil these requirements?

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.

How should the Salesforce Administrator accomplish this?

Select one or more of the following:

Northern Trail Outfitters is launching a Community with the following requirements: ?Branding requirement is limited to the company logo. ?Community should be available on desktop. Mobile responsive is not needed. ?Community users should have access to reports and dashboards. ?Community users should be able to view their invoices, which are saved as external objects in Salesforce.

Which template should the Salesforce Admin use to build this Community?

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users.
Howshould the Salesforce Admin address this issue?

Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC
Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?

Select one or more of the following:

A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able toregister and discuss the products they purchased. The coffee company will use the Asset object to track registered products.

How should the coffee company's administrator meet these requirements?

Universal Containers' Community is built on the Napili template. The community lets members access their Account page. The project manager needs to customize the Account record detail page and only show the record details.

What two things should the Salesforce Admin do to perform this task in Community Builder? Choose 2 answers.

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or moreof the following:

A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created.

What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information

about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?

Select one or more of the following:

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.

What three things should the Salesforce Admin do to brand this Community using Community Builder? Choose 3 answers.

Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view.

How should a Salesforce Admin set the record list component properties?

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools.

What is themost efficient way to accomplish this task?

Bagel World wish to engage with both their partners and customers alike and luckily have just purchased Salesforce. The only difference in the experience is that Partners will have access to their Bagel World Opportunities.

What would you recommend to Bagel World?

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

A company recently launched its first Lightning Community using the Partner Central Template. Dueto the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

Select one or more of the following:

The coffee company sells products for coffee shops and consumers.

The company is planning to launch a Community and has the following goals:

1. Go to market quickly
2. Generate online revenue rapidly
3. Work with a mobile ready storefront

How should the Community Cloud consultant meet these goals? Select one or more of the following:

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Universal Containers has built Visualforce pages for the bid process with integration to their on-premise system, and they use these pages internally. Universal Containers wants to launch a Community and reuse these pages for their contractors and vendors.

Community members should be able to:

1. Search and find articles on standard operating procedures.
2. Submit invoices and receive status updates.
3. Submit bids and receive updates.

How should the Salesforce Admin build this Community?

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should the Community Cloud consultant assign Topics so articles can be found easily on the Community.

Select one or more of the following:

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community.

How should the Administrator at ACME Enterprises configure access to the Community?

Universal Containers Community Manager needs to set up Reputation.

Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers