Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead. At a minimum, which combination of automation tools shall be needed to meet these requirements?
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A
Assignment rules, auto-response rules, and workflow rules
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B
Assignment rules, approval processes, and workflow rules
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C
Assignment rules and approval processes
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D
Assignment rules and workflow rules
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Question 2
Multiple choice
Universal Container created data categories: AMER, AFRICA, LATAM, and ASIA. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it? Choose 2
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A
Assign data categories to profile of the user
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B
Assign data categories to role of the user
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C
Assign the data categories to the record types of the user
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Question 3
Multiple choice
What permission is needed for customize entitlement , customize milestone , manage milestone and manage entitlement? Choose 2
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A
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B
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C
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D
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E
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Lets say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case?
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A
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B
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C
Hierarchical relationship
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How can a system administrator enrich data through social?
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A
Use facebook to import educational background of the contact
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B
Use the company's Facebook to share information
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C
Use LinkedIn to view information of the contact
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D
Use Twitter to view contact's tweet while viewing contact record
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Question 6
Multiple choice
What should an administrator consider when enabling Territory Management? Choose 2
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A
Territory hierarchy must match the organization's role hierarchy
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B
Users can only be a member of one territory at a time
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C
Sharing accounts, contacts, opportunities, and cases is impacted
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D
It limits the type of forecasting that can be used
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What are permissions needed for the Accounts and Opportunity Object when merging Accounts?
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A
Edit permission for Account and Delete Permission for Opportunity
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B
Edit and Delete for Account and Read on Opportunity
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C
Edit and Delete for Account and Edit and Delete on Opportunity
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An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?
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A
Remove child object related lists from the parent object page layouts
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B
Delete all roll-up summaries that reference the detail object prior to converting
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C
Delete all reports that use the master object with the detail object report type
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D
Select the Allow Re-parenting option on the master detail relationship
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Position and job opening is a Master Detail relationship. OWD for Position is Private. Someone else wants to edit Job Openings. How to do it?
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A
Create Sharing rule in Position
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B
Create Sharing rule in Job Application
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C
Create Apex based Sharing
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D
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Question 10
Single choice
How to streamline knowledge article creation process?
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A
Validation rule that check article is updated
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B
Workflow that new article is created on case
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C
Escalation process need approval of draft created from article manager
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Question 11
Single choice
How can you ensure that the Account Name is unique?
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A
Edit Account Name field and select Unique Checkbox
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B
Use the HLOOKUP operator in a validation rule for the account name
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C
Use the VLOOKUP operator in a validation rule for the account name
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D
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Question 12
Multiple choice
In Collaborative Forecasting, what can Sales users see in the Forecast tab: Choose 2
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A
Forecast amount of other users
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B
Forecast amount of different categories
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C
The Opportunities that make up the forecast
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D
Forecast amount of different opportunities
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Question 13
Multiple choice
Universal Container has an app exchange application they are planning to uninstall. What tools can be used to archive data before uninstalling the application? Choose 2
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A
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B
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C
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D
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Question 14
Multiple choice
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. What information must be supplied to the IDE during this process? Choose 3
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A
The data of the fields which are being deployed
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B
The environment into which the changes can be deployed
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C
The related change set connection information
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D
The metadata components that need to be deployed
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E
The username and password of the destination environment
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Question 15
Multiple choice
What can you do with Chat in Live Agent? Choose 3
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A
Chat with multiple users in one window
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B
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C
Transfer a session to another agent
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D
Include information from an article in a chat response
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E
Use chatlets to view information about chatters
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Question 16
Multiple choice
What must be considered in Communities for internal and external users? External users are using chatter. Choose 2
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A
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B
External and Internal users should be on different community
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C
You need to enable Chatter
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D
New Users should use Customer portal and partner portal instead of community
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Question 17
Single choice
HR recruitment is allowed to give salary of 125,00$. If more than that , it should be approved by hiring manager and than director. Where should director specified?
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A
On Approval process put the hiring manager on same role level with director.
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B
Put Hiring manager directly under director
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C
Put directors name in Next approver field
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D
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Question 18
Single choice
How to make sure that sandbox has the latest or updated version?
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A
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B
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C
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D
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Question 19
Single choice
What is the correct order of steps to follow when working with inbound change sets?
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A
Deploy, Validate, Monitor
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B
Validate, Deploy, Monitor
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C
Deploy, Monitor, Validate
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D
Monitor, Deploy, Validate
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Question 20
Single choice
Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?
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A
Agent's manager is inactive
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B
He is not Manager of any User
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C
Approval process is not activated for him
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D
There is error in Approval Process
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Question 21
Single choice
Custom object with billing state, province and zip code. How we can make sure that Zip code is Correct as per billing State?
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A
Create Validation rule and use VLOOKUP to check zip code against stored Billing State
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B
Create Validation rule and use HLOOKUP to check zip code against stored Billing State
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C
Create Workflow to automatically update Zip code from stored Billing State
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Question 22
Single choice
A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?
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A
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B
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C
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D
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Question 23
Single choice
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?
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A
Create a dashboard and add filters for users, opportunities, accounts, and cases
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B
Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission
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C
Create a dynamic dashboard and add filters for opportunities, accounts, and cases
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D
Create an individual dashboard for each sales representative with opportunity, account, and case components
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Question 24
Single choice
Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, America, Africa and Asia. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?
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A
Add custom category groups to the roles assigned to the sales users
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B
Modify object settings for the category groups on the sales user's profile
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C
Add or remove sales users from a public group with access to the category groups
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D
Add custom category to the profiles assigned to the sales users
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Question 25
Multiple choice
Applicant should be associated to interviewee. What relationship will allow you to create a report on number of applicants per interviewee? Choose 2
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A
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B
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C
Hierarchical Relationship
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D
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Question 26
Single choice
The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?
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A
Modify All and View All access to the Position object
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B
Delegated administration to manage recruiting users
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C
Create, Read, Edit, and Delete access to the Position object
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D
Delegated administration over the Position object
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Question 27
Single choice
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects ?Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted. Which type of object relationship will meet this requirement?
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A
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B
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C
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D
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Question 28
Single choice
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?
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A
Create a workflow field update to update the IsClosed field to True If a closed opportunity is modified
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B
Create an opportunity validation rule with the following formula: PRIORVALUE (IsClosed) = True
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C
Set all fields to Read only on the standard Closed Opportunity page layout
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D
Set the Do Not Modify Closed Opportunity permission for all profiles
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Question 29
Multiple choice
What happen when using changesets? Choose 2
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A
Needs one inbound and outbound
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B
Has a feature that will validate the changeset before deploying
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C
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D
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Question 30
Multiple choice
Salary field was created in Recruiting Object. Recruiting OWD is private. Recruiter and HR manager should have salary field visible. What should be done? Choose 2
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A
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B
Permission set and assign to HR manager and Recruiter
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C
Sharing rule on Salary Field
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D
Profile permission to Read-only
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Question 31
Single choice
Admin wants parent case cant be closed until all child cases are closed.
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A
Validation rule on child case before closing it
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B
Workflow on parent to check status of child case
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C
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D
Apex trigger to check child case status before closing it
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Question 32
Multiple choice
Person sends an email from new refreshed Configuration Sandbox but user isnt getting the email in his org. How to debug it? Choose 2
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A
Email address is incorrect
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B
Workflow field only works in ful sandbox
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C
HTML dont work on sandbox
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D
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Question 33
Multiple choice
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
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A
Users are temporarily locked out of their ability to access articles
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B
Users may temporarily experience performance issues when searching for articles
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C
The contents of the category drop-down menu change
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D
The articles and questions visible to users' change
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E
The history of article usage is reset to zero utilization
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Question 34
Single choice
A system administrator would like to find out what ip ranges were recently added to the network access ip ranges list. What took can be used to obtain this information?
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A
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B
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C
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D
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Question 35
Multiple choice
What is a capability of collaborative forecasting? Choose 3
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A
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B
Forecast using opportunity splits
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C
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D
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E
Select a default forecast currency setting
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Question 36
Single choice
JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?
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A
Criteria based sharing rules will be recalculated
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B
Ownership based rules will be recalculated
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C
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D
Sales Team sharing rules will be recalculated.
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Question 37
Single choice
While Seeing a case record that has a blank field even though that field is set as required on page layout. What may be possible reason for this kind of unexpected behavior?
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A
Workflow is used to close the record
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B
It is because of Validation
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C
Data entered through Dataloader
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D
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Question 38
Single choice
Vice President is on Vacation and he needs to approve a big deal more than 250,000$. What should be configured?
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A
Enable Approval by Mobile
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B
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C
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D
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Question 39
Single choice
What will happen when you use dataloader?
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A
Manual sharing rules will not carry over
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B
Ownerbase sharing will be recalculated
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C
Components will be transfer along with dependants
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D
Once transfer - apex test code will automically run
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