Free CMQ-OE Exam Dumps Preview

Which of the following characteristics is descriptive of a customer-supplier partnership?

After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts.
If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?

The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the:

Simulation training is becoming a more common tool in the workplace because

How many constraints could there be in a system at any given time?

Which of the following elements is basic to a reliability study?

A supplier can save money if they eliminate a step in producing a part in the manufacturing process. There is no customer requirement pertinent to this part of the manufacturing process, nor is there any evidence that the change will adversely affect the functionality of the part.

How should the supplier pursue making the change?

One method to monitor perf and determine actions to satisfy customers is the use of balanced scorecards.
While there are many perspectives to consider in a scorecard, what is a good set to start with?

One of Deming's 14 points indicates that goals:

Senior management has decided to convert the company's traditional inventory system to a just-in-time (JIT) program and plans to provide training on JIT to the entire workforce.
In this situation, which of the following steps should be taken first?

Who is responsible for conducting audits for ISO 9001 registration?

Which of the following quality-related information should be included in a company's annual business plan?

Long-range trend analysis is typically used in performing which of the following activities?

A condition under which a supplier appearing on the customer 's "OK to buy from" list would not be issued an order would be:

I. Item needed is not available from any of OK'd suppliers.
II. Supplier 's quality rating has dropped below acceptable standards on last two shipments.
III. OK'd supplier does not have the capacity to fulfill the customer 's demands for the item needed.
IV. One or more factors from the selection criteria will not now be met by the supplier.

Which of the following methods will help an organization mold its future and achieve its goals, despite unforeseeable external forces?

An effective way for a customer to prepare to negotiate with a current supplier is by

A team has been formed to evaluate how a transaction is received, reviewed, and approved. The team is also charged with developing work instructions for a group of new employees who will be handling these transactions. The most effective way for the team to start would be to review the:

Which of the following approaches to explaining the importance of quality is likely to capture the attention of executive management?

A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and

The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

As the team first starts meeting, its members have widely varying views of how the process works and the purpose of the mapping procedure. In the first few meetings, the team should place considerable emphasis on

Which of the following is used primarily to identify the occurrence of variation due to special causes in a process?

A cross-functional project team has been developed with members in different geographic locations.
This is known as which of the following types of teams?

What type of financial measure can be used to compare the value of quality improvement projects with that of other company investments?

When a team seems unable to stay focused, which of the following actions by the team leader will be most effective?

Which of the following team-building techniques is an effective way of helping a team through the storming stage?

Which of the following is the most important characteristic of customer-focused organizations?

In planning the strategy for improving supplier performance, which of the following should be considered?

I. How the supplier will receive performance feedback
II. How effective is the supplier 's corrective and preventive action system III. Whether the supplier 's quality management system is certified to an industry-pertinent standard

IV. How much of this organization's resources will be needed to assist suppliers in improving performance

Rank in order, from first to last, the following steps in the supplier certification process.

1. Monitor performance
2. Develop criteria and process
3. Report results and award certification
4. Evaluate suppliers

Team ground rules are generally established during which of the following stages of team growth?

Knowledge management involves all but which of the following?

To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve productivity, quality, customer satisfaction, and profits.

Which of the following actions would provide the best results within one year?

The Baldrige Award performance excellence criteria address which types of performance?

I. Procedural compliance
II. Supplier related
III. Customer related
IV. Financial and marketplace

At a minimum, self-directed work teams should be authorized to

Which of the following are considered key processes in managing quality?

A manager's role with employees is most effective when the manager is described as which of the following?

In the theory of constraints, what is the greatest obstacle to eliminating a policy constraint?

Which of the following is characteristic of special cause variation?

Which of the following control charts is used to measure variables data?

Three hospitals are located within the same metropolitan area. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals.

Which of the following actions would be most appropriate?

Total productive maintenance (TPM) is best described as a method:

An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence.

When the organization implements its quality training program, which of the following groups should be trained first?

To create a positive organizational culture, which of the following factors needs to be modeled and reinforced from top management down?

An important benefit of using an internal change agent versus an external change agent is to:

How should the quality manager respond to the improving customer satisfaction trend?

In an organization, the members do have generally inward focus. The day-to-day attention of many members of the organization may not get external focus to look for ideas, support and feedback.
The possible solution for such a situation may be:

In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation.

What type of actions may draw upon this requirement?

I. Fulfillment of an unconditional guarantee

II. Replacement of failed product under warranty III. A product recall that is needed to safeguard product users IV. Analysis of problems leads to process improvement

In order for policies and values to reflect a company's vision, the strategic planning process must begin with:

In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team.

Which of the following activities should the team perform first?

A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission.
In this situation, the quality manager should do which of the following first?

Which of the following actions will help transform the culture of a traditional organization to one that supports a total quality philosophy?

To make quality training relevant to both the trainees and the company, a quality manager must ensure that the training:

Data that is derived from counting is data and data that is derived from measuring is data.

In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired.
A possible solution for such a situation is:

A fishbone diagram is best described as a problem-solving approach that _______________

A potential customer has approached a manufacturer to provide a finished product based on the customer's design. The customer has indicated that the chosen supplier will have to meet a contractual requirement to have an auditable quality system.

Which of the following standards will provide appropriate guidance for the manufacturer in meeting this customer's requirements?

A well-liked and highly regarded member of the inspection staff is reluctant to formally reject products and write failure reports, for fear of alienating coworkers.
To motivate the inspector to change this behavior, the quality manager must address the inspector's hierarchical needs at what level?

On the basis of the trend shown in the chart below, which of the following actions, if any, would be appropriate for a quality manager to take?

What is the best method to establish customer requirements with multiple customers on a complicated product?

Which of the following correctly describes the sequence of events, from beginning to end, for reducing special causes of variation?

I. Search for the cause.
II. Develop a long-term remedy.
III. Gather data to identify special causes.
IV. Put an immediate remedy in place to contain any damage.

What is the purpose of a process capability study?

Water is delivered to ice-cube trays that are placed in freezers at less than -6?centigrade. The trays are removed from the freezers after six hours. If the water has not completely frozen, the trays are returned to the freezer until freezing is complete. The ice-cubes are then removed from the trays, inspected, and placed in bags. Defective cubes are discarded. The bags filled with cubes are kept in storage freezers.
Alarms are sounded if a freezer's temperature goes above -6?centigrade. It has been shown that water in the ice-cube trays will freeze in six hours at -6?centigrade or less.

Which of the following correctly depicts the flowchart for the process?

If a company wants to optimize its overall supply chain, which of the following strategies will have the longest lasting impact?

Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?

The audit team that will be most effective in performing an internal department audit is one that ____

In order for a self-directed work team to be successful, the individual members must be responsible for:

Assessing and identifying exposure to risks should:

I. Be done prior to investing in a major capital expenditure.
II. Be a continual process.
III. Be undertaken as part of the feasibility analysis prior to purchasing another business.
IV. Include financial, physical, safety, security, health, product liability, and proprietary information risk exposures.

Which of the following conditions can cause a well-developed strategic quality plan to fail?

A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform.
As an organizer he/she:

A customer of XYZ Corporation continues to complain that welds are breaking on the products supplied by XYZ.

Which of the following actions should XYZ take first m this situation?

When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's:

A company's area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible.
In response, the quality manager should do which of the following first?

Which of the following statements is true about the drivers of customer and employee satisfaction levels in the service sector?

The most important reason for management to review the company's quality system is to ensure that:

A SWOT analysis should be performed when a company is:

Which of the following levels of the work breakdown structure (WBS) includes an explanation of the purpose of the project?

All but one of the following tool sets could be used to help an educational institution identify the cause of excessive student tardiness.

Which one could not?

A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to
attend their next meeting.
The sponsor should:

Which of the following issues is of primary importance to management?

The study of human behavior within a moral context can be described as

Dissatisfied customers most often change their purchasing habits with a supplier as a result of the:

Which of the following graphs indicates a positive correlation between two sets of data?

Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

I. Prepare the survey instrument.
II. Administer the survey.
III. Report the results.
IV. Identify survey objectives.
V. Analyze the data.
VI. Organize the data.

Which of the following is included in Kaizen?

Which of the following would be the best tool to use to understand the process linkage from supplier to customer:

To create a successful process improvement program, team members should be:

The best way to create ownership in a major organizational change is to:

A company's top management has decided to change the role of production supervisor-, from providing oversight to becoming coaches for production workers.
In this situation, which of the following steps should be taken first?

The purpose of product qualification is to ____________

Performance appraisals and coaching techniques are most effective when they are combined to

For a company's mission, vision, and value statements to become integral to the organization, which of the following actions should management take?

Which of the following actions will help to ensure that a customer will want to return after a bad experience?

The process of optimizing a supply-chain network requires all parties to:

When a team has both a leader and a facilitator, the role of the facilitator is to

An action of highest priority is for suppliers to:

Which of the following is not generally a characteristic of communication in hierarchical organizations?

Traditional benefit-cost analyses can impede performance-improving technology investments because traditional analyses often fail to

Which of the following is an external failure cost?

A quality manager has been hired for a new facility that is not yet operational.
In preparing the quality function for the facility, which of the following steps should the manager take last?

Which of the following is not usually a role of a manager?

Mystery shopping is a term that applies to: