Free CIS-SAM Exam Dumps PDF Preview

Question 1

Single choice

Which SAM role must be a trained ServiceNow administrator?

A
sam_admin
B
sam_developer
C
discover_admin
D
entitlement_manager
E
model_manager

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Correct answerB

Explanation

Writes scripts on the platform, comparable to the script-writing privileges granted to a sys_admin. Users with this role must be trained ServiceNow administrators.

Question 2

Single choice

When reconciliation is run, what information does the software product results display?

A
Results for all products and installations associated to the publisher
B
Results for each license metric associated to the software model
C
Results for all models and installations associated to the product
D
Results for all license metrics related to the software model

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Correct answerC

Explanation

Software Product - Results for all models and installations associated to the product.

Question 3

Single choice

A(n)__________ is required for a user or device to consume software rights.

A
License
B
Allocation
C
Entitlement
D
Workflow

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Correct answerC

Explanation

An entitlement grants a user or device the rights to consume software. It represents the right to use a specific software license as per the agreement or contract, and it's a necessary component in software asset management to ensure compliance with licensing terms.

Question 4

Multiple choice

Which of the following are valid on import errors (vs. after import) when using the automated entitlement
import feature? (Choose three.)

A
Purchased rights should be greater than 0
B
The end date must be greater than the start date
C
Publisher Part Number and Software Model not found
D
Duplicate entry
E
Publisher Part Number already exists

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Correct answersA, C, D

Question 5

Multiple choice

Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)

A
Software Retirement
B
Software License Contracts
C
Software Sourcing
D
License Change Projection
E
Software Entitlements
F
Software Allocations
G
Software Model Lifecycle

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Correct answersB, C, D

Question 6

Single choice

The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).

A
True
B
False

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Correct answerA

Explanation

License metrics are set in software entitlements and are used for reconciliation (metric group, license metric, and software model combination).
Each metric group has a set of license metrics that are specific to the publisher.
References:
https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMLicenseMetrics.html

Question 7

Multiple choice

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

A
PowerPoint
B
PDF
C
CSV
D
XLS

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Correct answersA, B, C

Question 8

Single choice

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

A
Classification
B
Identification
C
Port Scan
D
Exploration
E
Communication

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Correct answerD

Explanation

Four Discovery phases:
- Scanning: Are you there? How will I classify you?
Probes and sensors are used
- Classification: How should I classify you specifically?
Probes and sensors are used
- Identification: Have I seen you before?
Patterns are used (or additional probes and sensors)
- Exploration: What else can you tell me about yourself?
Software running on the IP-enabled device is identified Patterns are used (or additional probes and sensors)

Question 9

Single choice

Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?

A
Vendor Procurement
B
Asset Cost Management
C
Normalization Data Services
D
Asset Management
E
ITSM Software Asset Management

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Correct answerC

Explanation

The Normalization Data Services plugin is used by Software Asset Management (SAM) Professional in ServiceNow. It is configured during the SAM Professional setup to normalize software discovery data, ensuring accurate recognition of software titles and versions, which is essential for effective license management and compliance tracking.

Question 10

Single choice

For which of the following reasons could an installation be unlicensed at the Product Result level?

A
The software installation was not completed correctly due to an incorrect workflow set-up.
B
Software installation records are not associated with a software discovery model.
C
The software normalization process has not yet run.
D
The software discovery model is not mapped to the appropriate software model.
E
The software installation has not been fully reconciled

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Correct answerE

Question 11

Single choice

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

A
Clicking on the "Manage Software Library" module takes the user to an interceptor page where they can select to import or export data.
B
On-premise instances do not receive automatic Software Library updates.
C
Normalization content is eligible for the export feature.
D
By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.
E
You must opt-in to the SAM Content Service through the Content Service setup page.

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Correct answerD

Question 12

Single choice

Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?

A
Yes, they can once accepted
B
They can be deleted or deactivated
C
They cannot until all associated allocations have been removed
D
No, they cannot

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Correct answerD

Question 13

Multiple choice

The goals of Software Asset Management include which of the following? (Choose three.)

A
Optimize spend
B
Rationalize business applications
C
Maintain compliance
D
Identify unauthorized usage
E
Support software audits

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Correct answersA, C, E

Question 14

Single choice

If a user requests three items from the software catalog at the same time, how many individual requests are created?

A
None; task records are created
B
1
C
3
D
1 for each publisher
E
1 for each product type

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Correct answerB

Explanation

Requests group all the items requested and associated records together in a single location. The structure of a software request includes: The items that were requested.

Question 15

Single choice

Within the Capability Blueprint there are 4 tiers identified.

Which tier is identified as Tier 1?

A
Strategic Conformance
B
Operational Integration
C
Trustworthy Data
D
Practical Management

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Correct answerC

Explanation

References:
https://www.evergreensys.com/sampro-2019

Question 16

Multiple choice

Which of the following features are available from the main publisher results screen of the License Workbench? (Choose three.)

A
All Publishers
B
Publisher Compliance
C
Pinned Publishers
D
Publisher License Metrics
E
Publishers Out of Compliance
F
Publisher Software Models

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Correct answersA, C, E

Explanation

All Publishers List of all publishers.
Publishers Out of Compliance List of all publishers where status is not compliant.
Pinned Publishers User-specific saved list of publishers that have been grouped.
https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

Question 17

Multiple choice

Which of the following are NOT tabs available on the License Workbench? (Choose three.)

A
Publisher License Metrics
B
All Publishers
C
Publishers Out of Compliance
D
Publisher Software Models
E
Publisher Compliance
F
Pinned Publishers

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Correct answersA, C, E

Explanation

These options are not tabs typically available on the License Workbench. The License Workbench usually includes tabs like All Publishers, Publisher Software Models, and Pinned Publishers for tracking license metrics and compliance, but not the options listed as correct answers here.

Question 18

Single choice

In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?

A
Transition
B
Close
C
Create
D
Prepare
E
Initiate
F
All of the above

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Correct answerD

Explanation

References:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/
ds-sim.pdf

Question 19

Single choice

The process of determining compliance by comparing software rights owned with normalized software installations discovered is.

A
Discovery
B
Allocation
C
Normalization
D
Reconciliation

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Correct answerD

Explanation

References:
https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software-asset-management2/concept/c_SAMLicensing.html

Question 20

Single choice

Which related list is NOT available from the software model on the License Workbench?

A
Unlicensed Subscriptions
B
Unlicensed Software Products
C
Removal Candidates
D
Remediation Options
E
License Metric Results

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Correct answerB

Explanation

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html

Software Model Results related lists:
License Metric Results Remediation Options: The Rights Needed By tab is not visible for the Resource Value Unit (RVU) IBM license metric. Rights are not used by individual devices, as the Resource Value Unit (RVU) license metric is licensed at the product level.
Note: For more details on the remediation options, see View software model results.
Licensed Installs Unlicensed Installs (SAP: Unlicensed Users)
Unlicensed Subscriptions (Subscription-based software)
Unlicensed Consumptions (Consumption-based software models)
Unlicensed Options (Oracle only)
Removal Candidates
Purchase Orders (only when the Procurement (com.snc.procurement) plugin is active)

Question 21

Single choice

What is used to identify and normalize software installed in an environment?

A
Software Discovery Mode
B
Software Installation Model
C
Software Model
D
Software Normalization Model
E
Software Reconciliation Model

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Correct answerA

Explanation

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-management2/task/t_EditASoftwareDiscModel.html

Free CIS-SAM Exam Dumps Preview

Certified Implementation Specialist - Software Asset Management Professional

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