Free CIS-ITSM Exam Dumps Preview

How are Service Catalogs and Catalog Items related? (Choose two.)

What would you use to create Incident records, based on email sent by users or systems?

A new problem manager wants to know how to create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

What are two effective measures of performance for the Problem Management process? (Choose two.)

Which configuration allows Problem Coordinators to reopen completed problem records for additional analysis?

What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?

Which type of catalog item may be found in a Service Catalog?

What are some good practices for guiding your customers' use of Notifications? (Choose three.)

Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)

What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?

Which property on an order guide will pass variables from one item to another item with equivalent variables?

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

Which of the following cannot be defined or set through a Catalog UI Policy?

Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?

When configuring Flow Designer for Incident Management, which element allows you to automatically trigger notifications when an incident moves to the Resolved state?

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

When modifying a Change Flow, a library is available of re-usable components for your flow.

What are these components called?

You have just released a new Change Model to the testers. Testers report they can see the old change models, but cannot see the new change model on the change landing page.

What could cause this?

How are the relationships between services and offerings that are built in Service Portfolio Management transferred to the Configuration Management Database (CMDB)?

Your customer needs help defining Category values for the Problem records.

What approach should you suggest? (Choose two.)

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

What is the best practice for creating Knowledge Article templates for consistent article design?

After publishing an Item via Catalog Builder, the associated update set is set to which state?

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office.

What can you suggest to alleviate this concern? (Choose two.)

When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

What tools are available to the assignee to help resolve an incident? (Choose two.)

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

From a data model perspective, which table is the base class for the configuration management database?

Category and Subcategory values can be set manually on the Incident form.

What are disadvantages of this approach? (Choose two.)

Your customer wants to add a notification to the Change - Emergency - Authorize Flow.

What is the first thing you would do to meet this requirement?