Free CIMA-E2 Exam Dumps Preview

Conflict has heightened between the departments of a textile manufacturer, following a recent decision by the manager of the cloth inspection department to a tightening up of the inspection standards. She insists that the quality of output has to improve if the organisation is to remain competitive.

This has resulted in some staff being idle more frequently and the sight of this idle time has frustrated the management and other employees in the weaving department, due to the direct link between time and bonus payments.

Using the Thomas-Kilman Conflict Mode Instrument, which of the following would be the most appropriate method of resolving the conflict in this situation?

Identify ways in which an orgnisation can undertake qualitative research.

Select ALL that apply.

According to Kotter's process of change, what is the purpose of building a guiding coalition?

Q is a manager planning to introduce new workflow technology into a busy office environment. Q knows this will impact the work pattern of everyone in the office and is very concerned about the potential reaction from staff and how best to manage the change process.

Q decides to document all possible factors and concerns. A list of all the positive factors in favour of change is made in one column, and all the factors against the change in another column. This analysis will enable Q to decide how best to reduce the strength of the factors opposing the change, and/or increase the strength of the factors in favour.

Select the approach that Q is adopting.

A large medical practice has decided to switch from using hand-written medical records to electronic ones.
All 32 staff at the practice use hand-written medical records when performing their jobs and have expressed concerns about switching to the new electronic format. The practice manager has decided to firstly spend time unfreezing the employees' belief that the old way of recording patient records is adequate.

The manager will then need to manage the transition by implementing the new electronic recording system. Finally, the manager will need to refreeze the new method of working into the culture of the practice and embed it as the normal way of working.

Which analyst developed this three stage approach to change management?

With reference to Herzberg's motivation-hygiene concept (two-factor theory) relating to employee motivation, which of the following is a correct interpretation of his findings?

What is the main use of the Thomas-Kilmann Conflict Mode Instrument?

Many companies use Critical Path Analysis (CPA) to manage projects.

Which TWO of the options below could be identified from a CPA diagram?

DRAG DROP

Negotiation is an important skill for managers and their relationships with subordinates, stakeholders and suppliers. The negotiation process can be divided into four disctinct stages.

Place the following stages in the correct order:

Q has been appointed as the Commercial Director of a medium-sized publishing company that is facing strong competitive pressures in difficult trading conditions. Q is surprised to find that the firm is pursuing the formal/rational approach to strategy development.

Q is now preparing a presentation to the Board to change the basis of strategy development to an emergent approach.

Which THREE arguments could Q use in the presentation?

Which of the models below identifies triggers for change from the macro environment?

The advantages of embedding the finance function within the business unit include which THREE of the following?

U is a retail chain of fashion outlets. It has invested in a new logistics system to control the movement of stock between its warehouses and high street retail outlets.

The project to develop and install the new system was significantly over budget and very late. Now, only three months after the new system has been installed, it is apparent that the project has not delivered its objectives. Many retail managers are complaining that they are not receiving the correct stock to sell. A meeting between the project team and project sponsor ended with everyone blaming each other.

Which of the following statements show how the use of PRINCE2 might have reduced the problems encountered?

Select ALL that apply.

A number of managers in an organisation approach change using a variety of techniques. Manager A focuses on staff training. Manager B provides large bonuses for effective project management. Manager C restructures his team to reduce headcount. Manager D lays out the financial problems in the business and why change is unavoidable. Manager E calls his team together to openly discuss the issues. Manager F calls for ideas from his team to make the change happen.

Based on Beer and Nohria's change theory, which of these managers can be described as Theory 0 managers?

Select ALL that apply.

The difference between the latest event time and the earliest event time in a project network analysis is referred to as:

V is the owner of a small jewellery business which deals exclusively in pearls. The business has built up an excellent network of suppliers which deliver a steady stream of high quality pearls to its workshops, where a team of highly skilled craftsmen turn basic pearls into items of jewellery. V feels that no other company has such a talented and valuable workforce and believes their skills are rare and difficult if not impossible to imitate. They are the key to the company's sustainable competitive advantage and success.

What is the approach to strategy which proposes that competitive advantage is achieved from the organisation's unique assets or competences?

During a formal disciplinary process being carried out within a business organisation, at what stage in the process should the employee under investigation receive a formal verbal warning?

What are the disadvantages of a divisional organisational structure? Select ALL that apply.

Which of the following are examples of problems associated with group working?

(i) The Abilene paradox (ii) Synergy (iii) Risky Shift (iv) Groupthink (v) Conformity

Which of the following is NOT a benefit of a good audit system?

In preparation for listing on the UK stock market a company has started to set up the various committees needed to comply with the UK Corporate Governance Code.

It has identified the need for an Audit Committee and has listed the characteristics below but are not sure if they are all correct.

Which of the options below is NOT a characteristic of the Audit Committee?

Charles Handy described organisational culture as:

Which of the following statements relating to disciplinary sanctions should not be true?

Select ALL that apply.

AW is a newly appointed manager of the accounts department in organisation S. Her appointment has been well received by members of the department who recognise AW as a skilled and well qualified accountant.

However, AW has been frustrated by progress in departmental team meetings which tend to be unruly, unproductive and disorganised. AW recognises a need to improve the effectiveness of the meetings.

Which THREE actions should AW take in order to have more effective meetings?

Mintzberg describes various forms of strategy and labels each form.

Which of the following options contains the correct matching of label with description?

In order to compete successfully Company A needs to change. It needs to become more innovative and generate new ideas to get ahead of the competition.

Which of the strategies below, relating to conflict management (Mainwaring 1991), would help Company A to achieve this?

A small project has been planned based on the following set of activities:

Apply critical path analysis and identify the correct statement:

The critical path runs through A,B,D,E and C has 2 days of float (free slack)

John is a young management accountant who, after completing his examinations recently, was put in charge of a small established accounts department.

At his first progress review with his superior, he was very confident and enthusiastic about numerous initiatives. John expressed disappointment that his staff were so reactionary and uncooperative.

It would seem most of the staff reporting to John are dissatisfied about his leadership. The younger ones are frightened of him and they say he his always in a hurry. The older ones who have worked in the department for years are worried about John's risky decisions. Others resent him and are frustrated that John never listens to their ideas.

Which behaviour should John adopt to improve motivation in the department?

The Phase model of change, otherwise known as 'N step recipes for change', has come in for considerable criticism.

Which THREE of the following are common criticisms of this model of change?

Which of the following statements relate to the 'hard Ss' in Mckinsy's model?

Select ALL that apply.

An auto company A, has formed a joint venture with another auto company B to incorporate engines produced by company B into its own automobiles.

Which of Ansoff's strategic directions would best describe this strategic move?

A Company is undertaking a project for the first time and has given the Finance Manager the task of managing the project. He has been advised to use PERT, as it will help him with his Critical Path Analysis (CPA).

What information will the calculation using PERT provide the Finance Manager with to use in his CPA?