Q1
Single choice
A bank is implementni a new loan request process as shown in the followini Business Process Defniton (BPD):
The bank has analyzed the process and determined that rework happens 80% of the tme. Intervieews of the loan clerks who perform the review loan step show that the work to review the loan is complicated, and that help from more experienced clerks would beneft the less experienced clerks and reduce the amount of rework required.
The bank has done some research to identfy the list of their most experienced loan clerks and requires the less experienced loan clerks to use the collaboraton feature to iet help from the more experienced clerks that are available.
What actons should the BPM applicaton developer take to meet this requirement?