C_TCRM20_73 Practice Questions Preview

Question 1

Single choice

What is the Integrated Communication Interface (ICI) used for in SAP CRM?

Please choose the correct answer.

Response:

A
To enable communication between SAP CRM and mobile clients
B
To enable communication between SAP CRM and SAP SCM
C
To enable communication between SAP CRM and Computer Telephony
D
To enable communication between SAP CRM and SAP ERP

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Correct answerC

Question 2

Multiple choice

Account hierarchies can be mapped in CRM. For example, purchasing collaboration, chains, and so on.
Which of the following statements are true?

There are 3 correct answers to this question.

Response:

A
Accounts are assigned to defined hierarchy nodes.
B
Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
C
Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.
D
There are no prerequisites for transferring a customer hierarchy from the ERP back End

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Correct answersA, B, C

Question 3

Single choice

Mapping exists between business partners in SAP CRM and ERP customers (in both directions). This can be displayed using which transaction?

Please choose the correct answer.

Response:

A
SC27
B
MAP 01
C
MAP
D
MAPI
E
PIDE

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Correct answerE

Question 4

Single choice

In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?

Please choose the correct answer.

Response:

A
Define an Incompletion Procedure.
B
Define an Action Profile.
C
Define an Alert Profile.
D
Define Quote validity.

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Correct answerC

Question 5

Single choice

You are responsible for data loads of business objects such as Business Partners and Sales Orders from CRM to ERP. What can you do to reduce the data load?

Please choose the correct answer.

Response:

A
Apply filter in the Communication station.
B
Apply filter in the Administration console.
C
Apply filter in BDOC modeller.
D
Apply filter in Business Adaptor Objects.

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Correct answerD

Question 6

Multiple choice

The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteria.
With reference to 'filter criteria' which of the following statements are true?

There are 2 correct answers to this question.

Response:

A
For the initial load toward the SAP R/3 system, there is no filtering of the load objects.
B
The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.
C
Master Data, Customizing and condition objects can be filtered at the source only.

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Correct answersA, B

Question 7

Multiple choice

Which of the following statements regarding basic customizing of business transactions is correct?

There are 2 correct answers to this question.

Response:

A
A transaction type contains all relevant item categories.
B
An item category can be linked to only one transaction type.
C
An item category can contain other item categories.
D
A transaction type may have no item category determination.

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Correct answersC, D

Question 8

Single choice

In partner determination, which of the following is not freely definable?

Please choose the correct answer.
Response:

A
Partner function
B
Partner function category
C
Relationship category
D
Access

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Correct answerB

Question 9

Multiple choice

Date management enables you to process the dates that are relevant for you in one document. You are planning to use it in contracts (cancellation dates and runtimes).

Which of the following would you need to work with when configuring Date Management?

There are 2 correct answers to this question.

Response:

A
Date Profile
B
Date Availability You are going to customize SAP CRM billing, which of the statements are correct?
There are 2 correct answers to this question.
C
Date Type
D
Date Category

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Correct answersA, C

Question 10

Multiple choice

For SAP Field applications, which of the following features & functions are available on the laptop without connecting to the SAP CRM Server?

There are 3 correct answers to this question.

Response:

A
Determination of prices and discounts
B
Creation of Quotations
C
Maintenance of Calendar entries
D
Availability check

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Correct answersA, B, C

Question 11

Single choice

How can certain partners be mandatory in a CRM transaction?

Please choose the correct answer.

Response:

A
Using the mandatory flag within the partner function itself.
B
Using the mandatory partner flag on the partner determination procedure.
C
Using the minimum occurrence for the respective partner function in the partner determination procedure.
D
Incompletion procedure of the transaction type.

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Correct answerC

Question 12

Multiple choice

Which of the following statements regarding marketing attributes are correct?

There are 2 correct answers to this question.

Response:

A
Marketing attributes can be assigned to a business partner.
B
Marketing attributes can be used in the SAP CRM Web Channel.
C
Marketing attributes always can have only one value selected.
D
Marketing attributes can only be assigned to one attribute set

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Correct answersA, B

Question 13

Single choice

Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.

They ask your for an opinion on when to install the Solution Manager.

Please choose the correct answer.

Response:

A
SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available.
B
SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning & configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.
C
SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape.
D
SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available.

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Correct answerA

Question 14

Multiple choice

Which of the following are part of CRM e-service solution?

There are 4 correct answers to this question.

Response:

A
Installed Base Management
B
Billing and Payment
C
Knowledge Management
D
Complaints and Returns Management
E
Customer Segmentation

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Correct answersA, B, C, D

Question 15

Multiple choice

Which of the following is correct for SAP CRM Interactive reports?

There are 2 correct answers to this question.

Response:

A
They can created on CRM web UI by users.
B
They require a separate SAP BW system.
C
They can be created in SAP CRM GUI.
D
They are created via in Web UI using a wizard.

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Correct answersA, D

Question 16

Single choice

Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?

Please choose the correct answer.

Response:

A
Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.
B
It is possible to create a campaign without assignment to a marketing plan.
C
Target groups have to be assigned on marketing plan level.
D
Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.

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Correct answerB

Question 17

Multiple choice

Which of the following are possible sources in access sequences used in partner determination?

There are 2 correct answers to this question.

Response:

A
Buying center
B
Target groups
C
Business partner relationships
D
Preceding transactions

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Correct answersC, D

Question 18

Multiple choice

Which of the following are types of SAP CRM product?

There are 3 correct answers to this question.

Response:

A
Material
B
Sales
C
Service
D
Financing
E
Warranty

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Correct answersA, D, E

Question 19

Single choice

The advantage of using Business Documents (BDocs) as a data container for processing business objects that logically belong together (for example, all data about one order or one partner) and for transporting them in a single unit is that this avoids having to process or transport several individual table entries.

Please choose the correct answer.

Response:

A
True
B
False

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Correct answerA

Question 20

Single choice

Which of the following statements concerning pricing in SAP CRM business transactions is true?

Please choose the correct answer.

Response:

A
Only pricing procedures defined in CRM can be used in a CRM transaction.
B
Once pricing has been determined for a transaction, it cannot be redetermined.
C
Pricing results can be copied from a Quotation or a Contract into the Sales Order.
D
A transaction type can have only one condition type.

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Correct answerC

Question 21

Multiple choice

What could MDM assist with?

There are 2 correct answers to this question.

Response:

A
Harmonizing product data.
B
Configuration the IMG in multiple source system.
C
Handling duplicate customer records.
D
Handling multiple ABAP lines of code.

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Correct answersA, C

Question 22

Multiple choice

A Service order can have which of the following items?

There are 4 correct answers to this question.

Response:

A
Service
B
Service part
C
Miscellaneous
D
Sales
E
Tool

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Correct answersA, B, D, E