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C_FSM_2211 SAP Certified Associate - SAP Field Service Management

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19 sample questions

The complete product contains 124 questions.

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Single choice6

Multiple choice13

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SAP · C_FSM_2211

C_FSM_2211 questions and answers

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Question 1

Multiple choice

After an existing template has been modified and released, what options are given to the user? Note There are 2 correct answers to this question.

A
Deactivate other versions.
B
Delete other versions.
C
Reactivate other versions.
D
Export other versions.

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Correct answersA, B

Question 2

Multiple choice

Which of the following steps can you perform in the planning board as a dispatcher?

Note: There are 2 correct answers to this question.

A
Enter materials used
B
Create Technician Skills
C
Release Assignments
D
Define Core hours.

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Correct answersB, C

Question 3

Multiple choice

What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.

A
Define company setting
B
Configure workflow steps
C
Enable business rule
D
Assign correct CRUD to user group

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Correct answersC, D

Question 4

Multiple choice

How can you set up authorizations in the Administration module in SAP Field Service Management? Note: There are 2 correct answers to this question.

A
Assign users to permissions.
B
Assign user groups to users.
C
Assign permissions to user groups.
D
Assign user groups to permissions.

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Correct answersB, C

Question 5

Single choice

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment.

What is missing?

A
The equipment does NOT have Moment-Sets.
B
The equipment does NOT have an external ID.
C
The equipment is reported as Operational.
D
The equipment has NO previous history.

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Correct answerA

Question 6

Single choice

What aspect of SAP Field service management helps meet customer expectations for real time services.

Choose the correct answer..

A
SAP Field service management company
B
SAP Field service management Customer Self-Service
C
SAP Field Service management Account Service
D
SAP Field Service Management Crowd Service

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Correct answerD

Question 7

Multiple choice

What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

A
Define value mapping for product types
B
Define Moment set
C
Configure workflow step
D
Setup IFIows in CPI

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Correct answersA, D

Question 8

Multiple choice

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

A
Released
B
Ready to Plan
C
Cancelled
D
Technically Complete
E
Planned

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Correct answersB, C, D

Question 9

Single choice

Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?

A
Master Data
B
Smartforms and Feedback
C
Administration
D
Planning and Dispatching

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Correct answerB

Question 10

Multiple choice

You are an administrator responsible for maintaining settings at account and company level.
Which of the following settings do you maintain at company level?
Note: There are 2 correct answers to this question.

A
Password policy
B
Screen configurations
C
Business rules
D
User groups

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Correct answersB, C

Question 11

Multiple choice

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A
Use Pre-assembled Reports
B
Import Report Templates
C
Use Pre-assembled queries
D
Import Queries

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Correct answersB, C

Question 12

Single choice

Which statement best describes the possibility to export offline data from the mobile app?

A
Offline data can be exported as soon as you have access to the mobile app.
B
Offline data can be exported from the mobile app with administrator authorization.
C
Offline data remains encrypted on the device and CANNOT be exported from the mobile app.
D
Offline data can be exported from the mobile app with technician authorization.

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Correct answerC

Question 13

Multiple choice

As an administrator, you can maintain settings at different levels within an account.
Which statements explain how you apply these settings?
Note: There are 2 correct answers to this question.

A
You apply company-level settings to all databases.
B
You apply company-level settings to a specific database.
C
You apply account-level settings to all databases.
D
You apply account-level settings to a specific database.

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Correct answersB, C

Question 14

Multiple choice

Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

A
Define service workflows.
B
Edit Smartform templates.
C
Maintain session configuration.
D
Perform system monitoring.

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Correct answersA, C

Question 15

Single choice

What object corresponds to the service call in ERP? Choose the correct answer

A
Service Contract
B
Quotation
C
Sales Order
D
Service Order

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Correct answerD

Question 16

Single choice

You want to create a new Smartform, which fields would you define? Choose the correct answer.

A
Description, Category, Revision, Tag
B
Name, Description, Category, Labels
C
Name, Description, Revision, Type
D
Description, Revision, Type, Tag

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Correct answerB

Question 17

Multiple choice

What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

A
Condition
B
Notification
C
Frequency
D
Order

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Correct answersC, D

Question 18

Multiple choice

How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

A
By group
B
By skill
C
By territory
D
By type

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Correct answersB, D

Question 19

Multiple choice

You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDMATERIAL object type?
Note: There are 2 correct answers to this question.

A
Update
B
Create
C
Delete
D
Read

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Correct answersA, D