Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Product and Product Category objects. What should a Solution Architect recommend to achieve this?
-
A
Done data records and translate.
-
B
Enable Translation Workbench.
-
C
Add custom field with translations
-
D
Enable Data translation for 626 Commerce.
Reveal answer details
Close answer details
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?
-
A
Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
-
B
Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
-
C
Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
-
D
Define and document the business value map with project stakeholders to capture the value provided by the implementation.
Reveal answer details
Close answer details
Question 3
Multiple choice
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow. Which two explanations should the Solution Architect use to address the concerns and gain final acceptance? Choose 2 answers
-
A
The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
-
B
The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
-
C
The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
-
D
Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.
Reveal answer details
Close answer details
Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows: 1. Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio. 2. Marketing Cloud Account Engagement forms will be set up in a website. 3. Sales Cloud will manage leads created by Marketing Cloud Account Engagement. UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform. Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?
-
A
Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
-
B
Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
-
C
Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
-
D
Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.
Reveal answer details
Close answer details
Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community. Which Experience Cloud license should the Solution Architect recommend?
-
A
-
B
-
C
Partner Community license
-
D
Customer Community Plus license
Reveal answer details
Close answer details
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information. Which type of architecture diagram should the Solution Architect use?
-
A
Master Data Management (MDM) Diagram
-
B
Reference Architecture Diagram
-
C
Lightning Platform Architecture Diagram
-
D
Solution Architecture Diagram
Reveal answer details
Close answer details
Question 7
Multiple choice
Universal Containers (UC) is looking to implement a CPQ + 626 Commerce multi-cloud solution and use the CPQ 626 Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively. Which two considerations should a Solution Architect keep in mind for the implementation? Choose 2 answers
-
A
for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
-
B
For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
-
C
On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
-
D
It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.
Reveal answer details
Close answer details
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?
-
A
Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
-
B
Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
-
C
Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
-
D
Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
Reveal answer details
Close answer details
Question 9
Multiple choice
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed. Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner? Choose 3 answers
-
A
Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
-
B
Migrate archived data to Heroku and active and semi-active data to Salesforce.
-
C
Migrate all complaint records m the Case object to provide a 360-degree customer view.
-
D
Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
-
E
Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
Reveal answer details
Close answer details
Question 10
Multiple choice
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer. Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed. Which two combined options should a Solution Architect suggest? Choose 2 answers
-
A
Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
-
B
Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
-
C
Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
-
D
Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
Reveal answer details
Close answer details
Question 11
Single choice
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference. What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
-
A
Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
-
B
Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
-
C
Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
-
D
Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
Reveal answer details
Close answer details
Question 12
Single choice
A Solution Architect hat been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours. Which integration solution should the Solution Architect recommend for the company's business needs?
-
A
-
B
MuteSoft Anypoint Platform
-
C
-
D
Reveal answer details
Close answer details
Question 13
Multiple choice
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because of duplicative efforts. What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization? Choose 2 answers
-
A
Can the direct Sales team use the standard functionality?
-
B
How critical are the business processes?
-
C
Are the processes the same for the direct Sales team and indirect Sales team?
-
D
Is the data shared between the direct Sales team and indirect Sales team?
Reveal answer details
Close answer details
Question 14
Multiple choice
3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? Choose 2 answers
-
A
-
B
-
C
-
D
Reveal answer details
Close answer details
Question 15
Single choice
Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?
-
A
Generate a new permission set that grants access to the Order object and assign it to the field service users.
-
B
Generate a new profile that grants access to the Order object and assign it to the field service users.
-
C
Provide the field service team with CPQ licenses to view Order data.
-
D
Provide the field service team with a Sales Cloud license to view Order data.
Reveal answer details
Close answer details
Question 16
Multiple choice
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process. Which two options should AC Computers consider to support both implementation workstreams? Choose 2 answers
-
A
Use multiple development sandboxes and merge the workstream builds using change sets.
-
B
Use a version control system and CLI-based deployment tools to merge the workstream builds.
-
C
Use scratch orgs and continuous deployment tools to merge the workstream builds.
-
D
Use package-based deployments and scratch orgs to merge the workstream builds.
Reveal answer details
Close answer details
Question 17
Multiple choice
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP. Which two considerations should a Solution Architect keep in mind when thinking about data flows? Choose 2 answers
-
A
Product and Pricing are set up with CPQ as the source of record.
-
B
The source for the data feed to ERP is the CPQ Order object.
-
C
All data points on products should be mapped and replicated between CPQ and B2B Commerce.
-
D
Cart and Order record owners are mapped to Quote and Quote Line record owners.
Reveal answer details
Close answer details
|