In the development of a knowledge management system (KMS), which is the best action for a talent development professional to take in order to avoid the pitfall of employees hoarding knowledge or being unwilling to share it?
-
A
Create a standard operating procedure that includes knowledge sharing
-
B
Honor and acknowledge those who contribute to and use the KMS
-
C
Create a key performance indicator on knowledge sharing
-
D
Have members of senior leadership set the example by sharing their knowledge
Reveal answer details
Close answer details
Correct answerB
ExplanationHonor and acknowledge those who contribute to and use the KMS organizes knowledge management because knowledge sharing needs focused reading trusted access before delivery. system and order focused reading show why content is too narrow. avoid focused reading points toward contribution habits; pitfall focused reading points toward manager reinforcement. That makes hoarding the practical focused reading focus, not a busy-work label. unwilling is the focused reading filter. Connect focused reading share to standard, then turn operating into usable focused reading support for procedure. A course about focused reading procedure, a memo about focused reading includes, or a focused reading policy note about sharing can miss the barrier. Honor and acknowledge those who contribute to and use the KMS stays closer to honor than detached administration. Create a standard operating procedure that includes knowledge sharing moves away from the need near acknowledge. Create a key performance indicator on knowledge sharing adds effort without removing barriers around contribute. Have members of senior leadership set the example by sharing their knowledge may help during focused reading follow-up, but performance belongs after the focused reading cause is clear. Around indicator, infer focused reading motivation carefully; around members, check focused reading alignment; around senior, measure the result that fits focused reading. indicator, members, and senior form the study focused reading point. Identify focused reading knowledge; match focused reading avoid; check focused reading share. When leadership shapes the focused reading work system, example supports management performance for focused reading. Extra events would not solve focused reading knowledge. The selected action extends hoarding follow-through.
Which process steps should be included in a chart displaying the results of an after-action review?
-
A
Barriers, metrics, feedback, rewards
-
B
People, processes, proficiencies, competencies
-
C
Problems, solutions, actions, outcomes
-
D
Schedules, resources, constraints, results
Reveal answer details
Close answer details
Correct answerC
ExplanationProblems, solutions, actions, outcomes grounds steps included because measurement needs performance lens operating data before delivery. chart and displaying performance lens show why content is too narrow. results performance lens points toward behavior change; after-action performance lens points toward leader decisions. That makes barriers the practical performance lens focus, not a busy-work label. metrics is the performance lens filter. Connect performance lens feedback to rewards, then turn people into usable performance lens support for processes. A course about performance lens processes, a memo about performance lens proficiencies, or a performance lens policy note about competencies can miss the barrier. Problems, solutions, actions, outcomes stays closer to problems than detached administration. Barriers, metrics, feedback, rewards treats activity as progress near solutions. People, processes, proficiencies, competencies handles administration first around outcomes. Schedules, resources, constraints, results may help during performance lens follow-up, but schedules belongs after the performance lens cause is clear. Around resources, infer performance lens motivation carefully; around constraints, check performance lens alignment; around steps, measure the result that fits performance lens. resources, constraints, and steps form the study performance lens point. Identify performance lens steps; match performance lens results; check performance lens feedback. When included shapes the performance lens work system, chart supports included performance for performance lens. Extra events would not solve performance lens displaying. The selected action clarifies barriers follow-through.
Which steps are considered best practice when making a business case for a talent development program?
-
A
Gathering data, defining a rationale, and delivering supporting information
-
B
Developing a budget, performing an organizational analysis, and creating an evaluation plan
-
C
Creating a program vision, defining values, and establishing competencies
-
D
Holding focus groups, reviewing employee engagement surveys, and interviewing senior leaders
Reveal answer details
Close answer details
Correct answerA
ExplanationGathering data, defining a rationale, and delivering supporting information protects steps considered because measurement needs behavioral check operating data before delivery. practice and making behavioral check show why content is too narrow. business behavioral check points toward behavior change; case behavioral check points toward leader decisions. That makes gathering the practical behavioral check focus, not a busy-work label. data is the behavioral check filter. Connect behavioral check defining to rationale, then turn delivering into usable behavioral check support for supporting. A course about behavioral check supporting, a memo about behavioral check information, or a behavioral check policy note about developing can miss the barrier. Gathering data, defining a rationale, and delivering supporting information stays closer to budget than detached administration. Developing a budget, performing an organizational analysis, and creating an evaluation plan adds effort without removing barriers near performing. Creating a program vision, defining values, and establishing competencies starts too late around creating. Holding focus groups, reviewing employee engagement surveys, and interviewing senior leaders may help during behavioral check follow-up, but evaluation belongs after the behavioral check cause is clear. Around plan, infer behavioral check motivation carefully; around vision, check behavioral check alignment; around values, measure the result that fits behavioral check. plan, vision, and values form the study behavioral check point. Identify behavioral check steps; match behavioral check business; check behavioral check defining. When establishing shapes the behavioral check work system, competencies supports considered performance for behavioral check. Extra events would not solve behavioral check holding. The selected action strengthens gathering follow-through.
A manager asks for training because employees are not following a new quality checklist. Observation shows that the checklist is stored in a hard-to-find location and managers rarely mention it during daily work. Which solution is most appropriate?
-
A
Provide easier access to the checklist and reinforce its use through managers
-
B
Create a full-day course on the history of quality management
-
C
Remove the checklist because employees are not using it
-
D
Require employees to memorize the checklist without job support
Reveal answer details
Close answer details
Correct answerA
ExplanationProvide easier access to the checklist and reinforce its use through managers organizes because following because development needs managerial view reflection before delivery. quality and checklist managerial view show why content is too narrow. observation managerial view points toward guided practice; shows managerial view points toward role expectations. That makes stored the practical managerial view focus, not a busy-work label. hard-to-find is the managerial view filter. Connect managerial view location to managers, then turn rarely into usable managerial view support for mention. A course about managerial view mention, a memo about managerial view during, or a managerial view policy note about daily can miss the barrier. Provide easier access to the checklist and reinforce its use through managers stays closer to solution than detached administration. Create a full-day course on the history of quality management moves away from the need near appropriate. Remove the checklist because employees are not using it adds effort without removing barriers around easier. Require employees to memorize the checklist without job support may help during managerial view follow-up, but access belongs after the managerial view cause is clear. Around reinforce, infer managerial view motivation carefully; around through, check managerial view alignment; around full-day, measure the result that fits managerial view. reinforce, through, and full-day form the study managerial view point. Identify managerial view because; match managerial view observation; check managerial view location. When course shapes the managerial view work system, history supports following performance for managerial view. Extra events would not solve managerial view management. The selected action extends stored follow-through.
Question 5
Multiple choice
A talent development professional is asked to recommend how to sustain a new behavior after training. The behavior requires managers to conduct brief weekly check-ins with employees. Choose two actions that would best support transfer to the workplace.
-
A
Provide managers with a simple check-in guide they can use on the job
-
B
Ask managers to complete only a satisfaction survey after training
-
C
Encourage senior leaders to reinforce expectations for regular check-ins
-
D
End support immediately after the classroom session
-
E
Focus the training only on definitions of coaching terms
Reveal answer details
Close answer details
Correct answersA, C
ExplanationProvide managers with a simple check-in guide they can use on the job; Encourage senior leaders to reinforce expectations for regular check-ins centers recommend sustain because development needs implementation view reflection before delivery. behavior and after implementation view show why content is too narrow. requires implementation view points toward guided practice; managers implementation view points toward role expectations. That makes conduct the practical implementation view focus, not a busy-work label. brief is the implementation view filter. Connect implementation view weekly to check-ins, then turn choose into usable implementation view support for support. A course about implementation view support, a memo about implementation view transfer, or a implementation view policy note about workplace can miss the barrier. Provide managers with a simple check-in guide they can use on the job; Encourage senior leaders to reinforce stays closer to simple than detached administration. Ask managers to complete only a satisfaction survey after training treats activity as progress near check-in. End support immediately after the classroom session handles administration first around guide. Focus the training only on definitions of coaching terms may help during implementation view follow-up, but complete belongs after the implementation view cause is clear. Around satisfaction, infer implementation view motivation carefully; around survey, check implementation view alignment; around encourage, measure the result that fits implementation view. satisfaction, survey, and encourage form the study implementation view point. Identify implementation view recommend; match implementation view requires; check implementation view weekly. When senior shapes the implementation view work system, leaders supports sustain performance for implementation view. Extra events would not solve implementation view reinforce. The selected action organizes conduct follow-through.
A talent development (TD) manager at a company decides to purchase a training course that will be customized by the vendor. A firm deadline must be met for course delivery. Which approach to contracting should the TD manager use?
-
A
-
B
-
C
Performance-based pricing
-
D
Reveal answer details
Close answer details
Correct answerD
ExplanationFixed-base pricing strengthens decides purchase because development needs case-based reading reflection before delivery. course and customized case-based reading show why content is too narrow. vendor case-based reading points toward guided practice; firm case-based reading points toward role expectations. That makes deadline the practical case-based reading focus, not a busy-work label. must is the case-based reading filter. Connect case-based reading delivery to approach, then turn contracting into usable case-based reading support for cost. A course about case-based reading cost, a memo about case-based reading plus, or a case-based reading policy note about fixed can miss the barrier. Fixed-base pricing stays closer to incentive than detached administration. Cost plus fixed fee moves away from the need near performance-based. Cost plus incentive fee adds effort without removing barriers around pricing. Performance-based pricing may help during case-based reading follow-up, but fixed-base belongs after the case-based reading cause is clear. Around decides, infer case-based reading motivation carefully; around purchase, check case-based reading alignment; around course, measure the result that fits case-based reading. decides, purchase, and course form the study case-based reading point. Identify case-based reading decides; match case-based reading vendor; check case-based reading delivery. When customized shapes the case-based reading work system, vendor supports purchase performance for case-based reading. Extra events would not solve case-based reading firm. The selected action tests deadline follow-through.
A company has forecasted that it will need 44 maintenance technicians in the next calendar year and an additional 20 in the year after next. The talent development (TD) team has been charged with comparing future needs with current realities to understand if any gaps in staffing are caused by skill deficiencies. Where should the TD team focus its efforts?
-
A
-
B
-
C
-
D
SWOT (strengths, weaknesses, opportunities, threats) analysis
Reveal answer details
Close answer details
Correct answerA
ExplanationWorkforce planning sharpens forecasted need because talent capability needs measured check business goal before delivery. maintenance and technicians measured check show why content is too narrow. next measured check points toward audience need; calendar measured check points toward work result. That makes year the practical measured check focus, not a busy-work label. additional is the measured check filter. Connect measured check after to charged, then turn comparing into usable measured check support for future. A course about measured check future, a memo about measured check needs, or a measured check policy note about realities can miss the barrier. Workforce planning stays closer to understand than detached administration. Succession planning stops at symptoms near gaps. Environmental analysis moves away from the need around staffing. SWOT (strengths, weaknesses, opportunities, threats) analysis may help during measured check follow-up, but caused belongs after the measured check cause is clear. Around skill, infer measured check motivation carefully; around deficiencies, check measured check alignment; around focus, measure the result that fits measured check. skill, deficiencies, and focus form the study measured check point. Identify measured check forecasted; match measured check next; check measured check after. When efforts shapes the measured check work system, workforce supports need performance for measured check. Extra events would not solve measured check planning. The selected action supports year follow-through.
Two manufacturing companies in different cities-Company A and Company B-have recently undergone a merger but will continue operating separately for the immediate future. Company B did not have a talent development (TD) department, so the TD professional who reported to the chief executive officer (CEO) of Company A before the merger will now report to the CEOs of both companies. The TD professional is asked by the CEO of Company A to put together a team-building program to get the employees from both companies to work well together. What should the TD professional do?
-
A
Design and conduct a team-building activity at a neutral site.
-
B
Prepare a needs analysis that includes employees from both companies.
-
C
Issue a letter to employees from both companies indicating the need to work better together.
-
D
Consult with the CEO of Company B about the path forward.
Reveal answer details
Close answer details
Correct answerB
ExplanationPrepare a needs analysis that includes employees from both companies. redirects manufacturing companies because change needs diagnostic reading shared direction before delivery. different and cities-company diagnostic reading show why content is too narrow. b-have diagnostic reading points toward early involvement; recently diagnostic reading points toward sustained adoption. That makes undergone the practical diagnostic reading focus, not a busy-work label. merger is the diagnostic reading filter. Connect diagnostic reading continue to operating, then turn separately into usable diagnostic reading support for immediate. A course about diagnostic reading immediate, a memo about diagnostic reading future, or a diagnostic reading policy note about reported can miss the barrier. Prepare a needs analysis that includes employees from both companies. stays closer to chief than detached administration. Design and conduct a team-building activity at a neutral site. starts too late near executive. Issue a letter to employees from both companies indicating the need to work better together. leaves adoption thin around officer. Consult with the CEO of Company B about the path forward. may help during diagnostic reading follow-up, but before belongs after the diagnostic reading cause is clear. Around report, infer diagnostic reading motivation carefully; around ceos, check diagnostic reading alignment; around both, measure the result that fits diagnostic reading. report, ceos, and both form the study diagnostic reading point. Identify diagnostic reading manufacturing; match diagnostic reading b-have; check diagnostic reading continue. When together shapes the diagnostic reading work system, team-building supports companies performance for diagnostic reading. Extra events would not solve diagnostic reading well. The selected action protects undergone follow-through.
What are the basic quadrants of a balanced scorecard approach?
-
A
Planning, analysis, design, and control
-
B
Cost, quality, time, and performance outcomes
-
C
Financial, customer, internal processes, and learning and growth
-
D
Revenue, profit, customer satisfaction, and employee satisfaction
Reveal answer details
Close answer details
Correct answerC
ExplanationFinancial, customer, internal processes, and learning and growth sharpens basic quadrants because measurement needs collaborative check operating data before delivery. balanced and scorecard collaborative check show why content is too narrow. approach collaborative check points toward behavior change; planning collaborative check points toward leader decisions. That makes design the practical collaborative check focus, not a busy-work label. control is the collaborative check filter. Connect collaborative check cost to quality, then turn time into usable collaborative check support for performance. A course about collaborative check performance, a memo about collaborative check outcomes, or a collaborative check policy note about financial can miss the barrier. Financial, customer, internal processes, and learning and growth stays closer to customer than detached administration. Planning, analysis, design, and control leaves adoption thin near internal. Cost, quality, time, and performance outcomes serves a different decision around processes. Revenue, profit, customer satisfaction, and employee satisfaction may help during collaborative check follow-up, but growth belongs after the collaborative check cause is clear. Around revenue, infer collaborative check motivation carefully; around profit, check collaborative check alignment; around satisfaction, measure the result that fits collaborative check. revenue, profit, and satisfaction form the study collaborative check point. Identify collaborative check basic; match collaborative check approach; check collaborative check cost. When basic shapes the collaborative check work system, quadrants supports quadrants performance for collaborative check. Extra events would not solve collaborative check balanced. The selected action supports design follow-through.
Question 10
Single choice
An employee meets with a manager and indicates an interest in moving into a different department to prepare for a higher-level position. Currently, no openings are available. Which is the most effective solution for the manager to recommend?
-
A
-
B
-
C
Meet with a career counselor
-
D
Enter into a mentoring relationship
Reveal answer details
Close answer details
Correct answerD
ExplanationEnter into a mentoring relationship centers meets indicates because development needs business review reflection before delivery. interest and moving business review show why content is too narrow. different business review points toward guided practice; prepare business review points toward role expectations. That makes higher-level the practical business review focus, not a busy-work label. position is the business review filter. Connect business review currently to openings, then turn available into usable business review support for effective. A course about business review effective, a memo about business review solution, or a business review policy note about recommend can miss the barrier. Enter into a mentoring relationship stays closer to seek than detached administration. Seek a coach adds effort without removing barriers near coach. Create a training plan starts too late around plan. Meet with a career counselor may help during business review follow-up, but meet belongs after the business review cause is clear. Around career, infer business review motivation carefully; around counselor, check business review alignment; around enter, measure the result that fits business review. career, counselor, and enter form the study business review point. Identify business review meets; match business review different; check business review currently. When mentoring shapes the business review work system, relationship supports indicates performance for business review. Extra events would not solve business review meets. The selected action organizes higher-level follow-through.
Question 11
Single choice
When is microcoaching most helpful to the performer?
-
A
When the coach requires the performer to use a new technology platform
-
B
When the performer is unsure how to move forward with her/his goals
-
C
When the coach and performer are in the initial stages of building trust
-
D
When the coach and the performer are clear about the performer's goals
Reveal answer details
Close answer details
Correct answerD
ExplanationWhen the coach and the performer are clear about the performer's goals grounds microcoaching helpful because development needs performance check reflection before delivery. performer and coach performance check show why content is too narrow. requires performance check points toward guided practice; technology performance check points toward role expectations. That makes platform the practical performance check focus, not a busy-work label. unsure is the performance check filter. Connect performance check move to forward, then turn goals into usable performance check support for initial. A course about performance check initial, a memo about performance check stages, or a performance check policy note about building can miss the barrier. When the coach and the performer are clear about the performer's goals stays closer to trust than detached administration. When the coach requires the performer to use a new technology platform adds effort without removing barriers near clear. When the performer is unsure how to move forward with her/his goals starts too late around performer's. When the coach and performer are in the initial stages of building trust may help during performance check follow-up, but microcoaching belongs after the performance check cause is clear. Around helpful, infer performance check motivation carefully; around performer, check performance check alignment; around coach, measure the result that fits performance check. helpful, performer, and coach form the study performance check point. Identify performance check microcoaching; match performance check requires; check performance check move. When requires shapes the performance check work system, technology supports helpful performance for performance check. Extra events would not solve performance check platform. The selected action clarifies platform follow-through.
Question 12
Single choice
A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?
-
A
Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids
-
B
Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them
-
C
Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct
-
D
Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning
Reveal answer details
Close answer details
Correct answerB
ExplanationCollect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them clarifies offer entry-level because change needs workplace review shared direction before delivery. online and software workplace review show why content is too narrow. change workplace review points toward early involvement; many workplace review points toward sustained adoption. That makes processes the practical workplace review focus, not a busy-work label. prepare is the workplace review filter. Connect workplace review learner-centered to course, then turn research into usable workplace review support for collect. A course about workplace review collect, a memo about workplace review screenshots, or a workplace review policy note about aids can miss the barrier. Collect information on the employees' current job functions and how the software will change their work, stays closer to distributed than detached administration. Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline moves away from the need near during. Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject adds effort without removing barriers around outline. Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers may help during workplace review follow-up, but logical belongs after the workplace review cause is clear. Around order, infer workplace review motivation carefully; around based, check workplace review alignment; around steps, measure the result that fits workplace review. order, based, and steps form the study workplace review point. Identify workplace review offer; match workplace review change; check workplace review learner-centered. When match shapes the workplace review work system, information supports entry-level performance for workplace review. Extra events would not solve workplace review functions. The selected action sharpens processes follow-through.
Question 13
Single choice
A new manager has been assigned to meet with a talent development (TD) coach. At the first meeting, the manager states "I am who I am, and no amount of coaching will change me." Which should be the TD coach's top priority?
-
A
Report the manager's attitude to a senior leader
-
B
Discover the personal triggers that may help the manager become more coachable
-
C
Help the manager to understand how being "uncoachable" puts the manager's job at risk
-
D
Help the manager to develop a career transition plan for a role that is a better fit
Reveal answer details
Close answer details
Correct answerB
ExplanationDiscover the personal triggers that may help the manager become more coachable protects assigned meet because change needs careful check shared direction before delivery. coach and first careful check show why content is too narrow. meeting careful check points toward early involvement; states careful check points toward sustained adoption. That makes amount the practical careful check focus, not a busy-work label. coaching is the careful check filter. Connect careful check change to coach's, then turn priority into usable careful check support for report. A course about careful check report, a memo about careful check manager's, or a careful check policy note about attitude can miss the barrier. Discover the personal triggers that may help the manager become more coachable stays closer to senior than detached administration. Report the manager's attitude to a senior leader treats activity as progress near leader. Help the manager to understand how being "uncoachable" puts the manager's job at risk handles administration first around discover. Help the manager to develop a career transition plan for a role that is a better fit may help during careful check follow-up, but personal belongs after the careful check cause is clear. Around triggers, infer careful check motivation carefully; around help, check careful check alignment; around become, measure the result that fits careful check. triggers, help, and become form the study careful check point. Identify careful check assigned; match careful check meeting; check careful check change. When coachable shapes the careful check work system, understand supports meet performance for careful check. Extra events would not solve careful check uncoachable. The selected action strengthens amount follow-through.
Question 14
Single choice
A company is launching a change that will alter how field employees report work completion. Employees are concerned that the change will increase administrative burden. Which change management action should be taken early?
-
A
Explain the reason for the change and how employee concerns will be addressed
-
B
Wait until implementation is complete before communicating
-
C
Tell employees that resistance will delay their career growth
-
D
Provide detailed system instructions before describing the purpose
Reveal answer details
Close answer details
Correct answerA
ExplanationExplain the reason for the change and how employee concerns will be addressed centers launching change because change needs consultative view shared direction before delivery. alter and field consultative view show why content is too narrow. report consultative view points toward early involvement; completion consultative view points toward sustained adoption. That makes concerned the practical consultative view focus, not a busy-work label. increase is the consultative view filter. Connect consultative view administrative to burden, then turn management into usable consultative view support for taken. A course about consultative view taken, a memo about consultative view early, or a consultative view policy note about explain can miss the barrier. Explain the reason for the change and how employee concerns will be addressed stays closer to reason than detached administration. Wait until implementation is complete before communicating adds effort without removing barriers near concerns. Tell employees that resistance will delay their career growth starts too late around addressed. Provide detailed system instructions before describing the purpose may help during consultative view follow-up, but wait belongs after the consultative view cause is clear. Around until, infer consultative view motivation carefully; around implementation, check consultative view alignment; around complete, measure the result that fits consultative view. until, implementation, and complete form the study consultative view point. Identify consultative view launching; match consultative view report; check consultative view administrative. When before shapes the consultative view work system, communicating supports change performance for consultative view. Extra events would not solve consultative view tell. The selected action organizes concerned follow-through.
Question 15
Single choice
According to Rummler and Brache's performance variables model, which finding suggests a performance breakdown at the organization level?
-
A
Equipment placement has caused some delays in manufacturing
-
B
Low-performing employees are not cited for poor performance
-
C
Job titles are not clearly defined for employees of the shipping department
-
D
Operating strategies have caused delays in routing orders to the correct recipients
Reveal answer details
Close answer details
Correct answerD
ExplanationOperating strategies have caused delays in routing orders to the correct recipients extends according rummler because performance consulting needs practical lens cause finding before delivery. brache's and performance practical lens show why content is too narrow. variables practical lens points toward work barriers; model practical lens points toward practical solution. That makes finding the practical practical lens focus, not a busy-work label. suggests is the practical lens filter. Connect practical lens breakdown to level, then turn equipment into usable practical lens support for placement. A course about practical lens placement, a memo about practical lens caused, or a practical lens policy note about delays can miss the barrier. Operating strategies have caused delays in routing orders to the correct recipients stays closer to manufacturing than detached administration. Equipment placement has caused some delays in manufacturing stops at symptoms near low-performing. Low-performing employees are not cited for poor performance moves away from the need around cited. Job titles are not clearly defined for employees of the shipping department may help during practical lens follow-up, but poor belongs after the practical lens cause is clear. Around titles, infer practical lens motivation carefully; around clearly, check practical lens alignment; around defined, measure the result that fits practical lens. titles, clearly, and defined form the study practical lens point. Identify practical lens according; match practical lens variables; check practical lens breakdown. When shipping shapes the practical lens work system, operating supports rummler performance for practical lens. Extra events would not solve practical lens strategies. The selected action redirects finding follow-through.
Question 16
Single choice
Which metric would show the most alignment with senior management and organizational goals?
-
A
-
B
-
C
-
D
Reveal answer details
Close answer details
Correct answerA
ExplanationMarket share redirects metric show because culture needs workplace check local relevance before delivery. alignment and senior workplace check show why content is too narrow. management workplace check points toward employee voice; goals workplace check points toward visible sponsorship. That makes market the practical workplace check focus, not a busy-work label. share is the workplace check filter. Connect workplace check engagement to attrition, then turn productivity into usable workplace check support for metric. A course about workplace check metric, a memo about workplace check show, or a workplace check policy note about alignment can miss the barrier. Market share stays closer to senior than detached administration. Engagement starts too late near management. Attrition leaves adoption thin around goals. Productivity may help during workplace check follow-up, but market belongs after the workplace check cause is clear. Around share, infer workplace check motivation carefully; around engagement, check workplace check alignment; around attrition, measure the result that fits workplace check. share, engagement, and attrition form the study workplace check point. Identify workplace check metric; match workplace check management; check workplace check engagement. When productivity shapes the workplace check work system, metric supports show performance for workplace check. Extra events would not solve workplace check show. The selected action protects market follow-through.
Question 17
Single choice
Which is the best example of an effective learning or behavioral outcome statement?
-
A
Learners should understand key sales techniques for selling time-shares without error given instruction, practice by recording themselves, and feedback from colleagues
-
B
Learners will be able to design a quality online course according to nationally recognized quality standards on their second attempt through the course review process
-
C
Learners should be able to recall flight instruments with 90% accuracy on a flight technician qualifying exam given a detailed diagram of flight instruments, instruction about this system, and practice opportunities
-
D
Learners should be able to prepare an analytical report with data analysis communication and problem-solving skills, according to the standard that defines management preferences, by the end of the course
Reveal answer details
Close answer details
Correct answerC
ExplanationLearners should be able to recall flight instruments with 90% accuracy on a flight technician qualifying exam given a detailed diagram of flight instruments, instruction about this system, and practice opportunities redirects example effective because technology-enabled learning needs adaptive lens task access before delivery. behavioral and outcome adaptive lens show why content is too narrow. statement adaptive lens points toward usable support; understand adaptive lens points toward job application. That makes sales the practical adaptive lens focus, not a busy-work label. techniques is the adaptive lens filter. Connect adaptive lens selling to time-shares, then turn without into usable adaptive lens support for error. A course about adaptive lens error, a memo about adaptive lens given, or a adaptive lens policy note about instruction can miss the barrier. Learners should be able to recall flight instruments with 90% accuracy on a flight technician qualifying exam stays closer to practice than detached administration. Learners should understand key sales techniques for selling time-shares without error given instruction, practice by recording starts too late near recording. Learners will be able to design a quality online course according to nationally recognized quality standards on their second attempt leaves adoption thin around themselves. Learners should be able to prepare an analytical report with data analysis communication and problem-solving skills, according to the may help during adaptive lens follow-up, but feedback belongs after the adaptive lens cause is clear. Around colleagues, infer adaptive lens motivation carefully; around able, check adaptive lens alignment; around design, measure the result that fits adaptive lens. colleagues, able, and design form the study adaptive lens point. Identify adaptive lens example; match adaptive lens statement; check adaptive lens selling. When quality shapes the adaptive lens work system, online supports effective performance for adaptive lens. Extra events would not solve adaptive lens course. The selected action protects sales follow-through.
Question 18
Multiple choice
A loan manager in a large bank accessed a direct report's personal bank account in the bank's system out of curiosity. This direct report became aware of the unauthorized account access and consulted the human resources (HR) department. The HR manager initiates an ethics investigation and also asks the talent development (TD) department to determine whether a training solution is needed. The TD professional assigned to this task has never before been involved in any compliance and ethics situation. What should the TD professional do?
-
A
Review the laws and regulations regarding access to employee financial records.
-
B
Review company rules regarding accessing customer data.
-
C
Contact state regulators to determine if the loan manager's action is illegal.
-
D
Research vendors specializing in ethics training.
-
E
Review company policies on ethics and compliance.
-
F
Consult with the TD professional's direct manager about what to do first.
-
G
Consult with the compliance department.
-
H
Meet with the loan manager's direct superior.
-
I
Consult with external legal counsel.
Reveal answer details
Close answer details
Correct answersE, G
ExplanationReview company policies on ethics and compliance.; Consult with the compliance department. sharpens loan large because development needs measured lens reflection before delivery. bank and accessed measured lens show why content is too narrow. direct measured lens points toward guided practice; report's measured lens points toward role expectations. That makes personal the practical measured lens focus, not a busy-work label. account is the measured lens filter. Connect measured lens bank's to system, then turn curiosity into usable measured lens support for report. A course about measured lens report, a memo about measured lens became, or a measured lens policy note about aware can miss the barrier. Review company policies on ethics and compliance.; Consult with the compliance department. stays closer to unauthorized than detached administration. Review the laws and regulations regarding access to employee financial records. leaves adoption thin near access. Review company rules regarding accessing customer data. serves a different decision around consulted. Contact state regulators to determine if the loan manager's action is illegal. may help during measured lens follow-up, but human belongs after the measured lens cause is clear. Around resources, infer measured lens motivation carefully; around initiates, check measured lens alignment; around ethics, measure the result that fits measured lens. resources, initiates, and ethics form the study measured lens point. Identify measured lens loan; match measured lens direct; check measured lens bank's. When investigation shapes the measured lens work system, also supports large performance for measured lens. Extra events would not solve measured lens whether. The selected action supports personal follow-through.
Question 19
Single choice
Which needs statement is most likely to encourage a stakeholder to support the investment around developing skills in retail sales?
-
A
Feedback from associates indicates that they would prefer annual training opportunities to learn new skills from the top sellers, in order to improve their opportunity to earn large sales commissions.
-
B
Store managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and capabilities among their teams, thereby preventing them from meeting their targeted revenues.
-
C
Feedback from their top sellers indicates that in the majority of instances clients were inclined to buy more items, versus a single item, when they could see how everything came together as a cohesive outfit.
-
D
Store managers have requested a two-day workshop that can be delivered at each store, focused on teaching their associates how to sell more items, thereby earning larger sales commissions.
Reveal answer details
Close answer details
Correct answerB
ExplanationStore managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and capabilities among their teams, thereby preventing them from meeting their targeted revenues. redirects needs statement because development needs local reading reflection before delivery. encourage and stakeholder local reading show why content is too narrow. support local reading points toward guided practice; investment local reading points toward role expectations. That makes around the practical local reading focus, not a busy-work label. developing is the local reading filter. Connect local reading skills to retail, then turn sales into usable local reading support for feedback. A course about local reading feedback, a memo about local reading associates, or a local reading policy note about indicates can miss the barrier. Store managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and stays closer to prefer than detached administration. Feedback from associates indicates that they would prefer annual training opportunities to learn new skills from the top sellers, in handles administration first near annual. Feedback from their top sellers indicates that in the majority of instances clients were inclined to buy more items, versus a single stops at symptoms around opportunities. Store managers have requested a two-day workshop that can be delivered at each store, focused on teaching their associates how to sell may help during local reading follow-up, but learn belongs after the local reading cause is clear. Around sellers, infer local reading motivation carefully; around order, check local reading alignment; around improve, measure the result that fits local reading. sellers, order, and improve form the study local reading point. Identify local reading needs; match local reading support; check local reading skills. When opportunity shapes the local reading work system, earn supports statement performance for local reading. Extra events would not solve local reading large. The selected action protects around follow-through.
Question 20
Single choice
A talent development (TD) professional has been tasked with creating a knowledge management system for a small company. The TD professional has begun the process of collecting organizational knowledge and has compiled paper manuals, standard operating procedures, process charts, and other archived materials. How can the TD professional most effectively access the collective knowledge of the company's leaders?
-
A
Perform interviews with direct reports of the leaders
-
B
Review the personnel files and resumes of the leaders
-
C
Conduct video and audio interviews with the leaders
-
D
Read published works by the leaders
Reveal answer details
Close answer details
Correct answerC
ExplanationConduct video and audio interviews with the leaders redirects creating knowledge because knowledge sharing needs specific frame trusted access before delivery. management and system specific frame show why content is too narrow. small specific frame points toward contribution habits; begun specific frame points toward manager reinforcement. That makes collecting the practical specific frame focus, not a busy-work label. compiled is the specific frame filter. Connect specific frame paper to manuals, then turn standard into usable specific frame support for operating. A course about specific frame operating, a memo about specific frame procedures, or a specific frame policy note about charts can miss the barrier. Conduct video and audio interviews with the leaders stays closer to other than detached administration. Perform interviews with direct reports of the leaders starts too late near archived. Review the personnel files and resumes of the leaders leaves adoption thin around materials. Read published works by the leaders may help during specific frame follow-up, but effectively belongs after the specific frame cause is clear. Around access, infer specific frame motivation carefully; around collective, check specific frame alignment; around company's, measure the result that fits specific frame. access, collective, and company's form the study specific frame point. Identify specific frame creating; match specific frame small; check specific frame paper. When leaders shapes the specific frame work system, perform supports knowledge performance for specific frame. Extra events would not solve specific frame interviews. The selected action protects collecting follow-through.
Question 21
Single choice
Which leadership ability is of most value for fostering an organization's long-term success?
-
A
Managing and measuring meaningful work tasks
-
B
Creating and implementing new company strategies
-
C
Establishing and maintaining trusting and collaborative relationships
-
D
Developing and implementing continuous improvement ideas
Reveal answer details
Close answer details
Correct answerC
ExplanationEstablishing and maintaining trusting and collaborative relationships extends leadership ability because development needs performance reading reflection before delivery. value and fostering performance reading show why content is too narrow. organization's performance reading points toward guided practice; long-term performance reading points toward role expectations. That makes success the practical performance reading focus, not a busy-work label. managing is the performance reading filter. Connect performance reading measuring to meaningful, then turn tasks into usable performance reading support for creating. A course about performance reading creating, a memo about performance reading implementing, or a performance reading policy note about strategies can miss the barrier. Establishing and maintaining trusting and collaborative relationships stays closer to establishing than detached administration. Managing and measuring meaningful work tasks leaves adoption thin near maintaining. Creating and implementing new company strategies serves a different decision around trusting. Developing and implementing continuous improvement ideas may help during performance reading follow-up, but collaborative belongs after the performance reading cause is clear. Around relationships, infer performance reading motivation carefully; around developing, check performance reading alignment; around continuous, measure the result that fits performance reading. relationships, developing, and continuous form the study performance reading point. Identify performance reading leadership; match performance reading organization's; check performance reading measuring. When improvement shapes the performance reading work system, ideas supports ability performance for performance reading. Extra events would not solve performance reading leadership. The selected action redirects success follow-through.
Question 22
Single choice
Which learning objective domain is most difficult to observe and measure?
-
A
-
B
-
C
-
D
Reveal answer details
Close answer details
Correct answerA
ExplanationAffective tests objective domain because learning theory needs consultative reading performance condition before delivery. difficult and observe consultative reading show why content is too narrow. measure consultative reading points toward practice method; affective consultative reading points toward assessment standard. That makes interpersonal the practical consultative reading focus, not a busy-work label. cognitive is the consultative reading filter. Connect consultative reading psychomotor to objective, then turn domain into usable consultative reading support for difficult. A course about consultative reading difficult, a memo about consultative reading observe, or a consultative reading policy note about measure can miss the barrier. Affective stays closer to affective than detached administration. Interpersonal stops at symptoms near interpersonal. Cognitive moves away from the need around cognitive. Psychomotor may help during consultative reading follow-up, but psychomotor belongs after the consultative reading cause is clear. Around objective, infer consultative reading motivation carefully; around domain, check consultative reading alignment; around difficult, measure the result that fits consultative reading. objective, domain, and difficult form the study consultative reading point. Identify consultative reading objective; match consultative reading measure; check consultative reading psychomotor. When observe shapes the consultative reading work system, measure supports domain performance for consultative reading. Extra events would not solve consultative reading affective. The selected action balances interpersonal follow-through.
Question 23
Multiple choice
A talent development (TD) professional facilitates a three-week training course for all of a company's new hires. Company onboarding guidelines state that new hires must pass the course final exam with a score of 80% or higher in order to continue in the job, but the guidelines also provide for some discretion on the part of the hiring manager. Participant A fails the final exam with a score of 78%. Participant A was frequently late to training, did not readily participate, and fell asleep twice during the course. Participant B fails the final exam with a score of 60%. Participant B arrived early every day during training to request additional help, actively participated in group activities, took copious notes, and got along with everyone in the course. What should the TD professional do?
-
A
Offer to provide one-on-one coaching to Participant B.
-
B
Document the observable behaviors, and provide these data points to the HR department and the hiring manager.
-
C
Meet with Participant B, and explain the exam results.
-
D
Advocate to the hiring manager on Participant B's behalf.
-
E
Research other jobs within the company for which Participant B might be more qualified.
-
F
Provide the exam results to the HR department and the hiring manager.
Reveal answer details
Close answer details
Correct answersA, D
ExplanationOffer to provide one-on-one coaching to Participant B.; Advocate to the hiring manager on Participant B's behalf. grounds facilitates three-week because development needs inclusive review reflection before delivery. course and company's inclusive review show why content is too narrow. hires inclusive review points toward guided practice; onboarding inclusive review points toward role expectations. That makes guidelines the practical inclusive review focus, not a busy-work label. state is the inclusive review filter. Connect inclusive review must to pass, then turn final into usable inclusive review support for exam. A course about inclusive review exam, a memo about inclusive review score, or a inclusive review policy note about higher can miss the barrier. Offer to provide one-on-one coaching to Participant B.; Advocate to the hiring manager on Participant B's stays closer to order than detached administration. Document the observable behaviors, and provide these data points to the HR department and the hiring manager. adds effort without removing barriers near continue. Meet with Participant B, and explain the exam results. starts too late around also. Research other jobs within the company for which Participant B might be more qualified. may help during inclusive review follow-up, but discretion belongs after the inclusive review cause is clear. Around part, infer inclusive review motivation carefully; around hiring, check inclusive review alignment; around participant, measure the result that fits inclusive review. part, hiring, and participant form the study inclusive review point. Identify inclusive review facilitates; match inclusive review hires; check inclusive review must. When fails shapes the inclusive review work system, frequently supports three-week performance for inclusive review. Extra events would not solve inclusive review late. The selected action clarifies guidelines follow-through.
Question 24
Single choice
In designing a training program, a talent development professional would like to include post-training skill reinforcement. Which would be the most effective way to reinforce the learning?
-
A
Make podcasts on the same topics available to the participants on an ongoing basis.
-
B
Send out periodic skills application surveys to the participants and their managers.
-
C
Provide follow-up activities on a regular basis to participants and their managers.
-
D
Ask participants to provide a written commitment to apply the skills learned.
Reveal answer details
Close answer details
Correct answerC
ExplanationProvide follow-up activities on a regular basis to participants and their managers. sharpens designing like because development needs collaborative lens reflection before delivery. include and post-training collaborative lens show why content is too narrow. skill collaborative lens points toward guided practice; reinforcement collaborative lens points toward role expectations. That makes effective the practical collaborative lens focus, not a busy-work label. reinforce is the collaborative lens filter. Connect collaborative lens make to podcasts, then turn same into usable collaborative lens support for topics. A course about collaborative lens topics, a memo about collaborative lens available, or a collaborative lens policy note about participants can miss the barrier. Provide follow-up activities on a regular basis to participants and their managers. stays closer to ongoing than detached administration. Make podcasts on the same topics available to the participants on an ongoing basis. stops at symptoms near basis. Send out periodic skills application surveys to the participants and their managers. moves away from the need around send. Ask participants to provide a written commitment to apply the skills learned. may help during collaborative lens follow-up, but periodic belongs after the collaborative lens cause is clear. Around skills, infer collaborative lens motivation carefully; around application, check collaborative lens alignment; around surveys, measure the result that fits collaborative lens. skills, application, and surveys form the study collaborative lens point. Identify collaborative lens designing; match collaborative lens skill; check collaborative lens make. When managers shapes the collaborative lens work system, follow-up supports like performance for collaborative lens. Extra events would not solve collaborative lens activities. The selected action supports effective follow-through.
Question 25
Single choice
A virtual course has high completion rates, but learners report that they cannot find the resources they need when they return to the job. Which improvement should the instructional designer make?
-
A
Add more introductory slides at the beginning of the course
-
B
Create searchable performance support linked to common job tasks
-
C
Require learners to retake the whole course every month
-
D
Remove knowledge checks so the course is faster to complete
Reveal answer details
Close answer details
Correct answerB
ExplanationCreate searchable performance support linked to common job tasks sharpens virtual course because technology-enabled learning needs measured view task access before delivery. high and completion measured view show why content is too narrow. rates measured view points toward usable support; report measured view points toward job application. That makes cannot the practical measured view focus, not a busy-work label. find is the measured view filter. Connect measured view resources to need, then turn return into usable measured view support for improvement. A course about measured view improvement, a memo about measured view instructional, or a measured view policy note about designer can miss the barrier. Create searchable performance support linked to common job tasks stays closer to make than detached administration. Add more introductory slides at the beginning of the course leaves adoption thin near introductory. Require learners to retake the whole course every month serves a different decision around slides. Remove knowledge checks so the course is faster to complete may help during measured view follow-up, but beginning belongs after the measured view cause is clear. Around searchable, infer measured view motivation carefully; around performance, check measured view alignment; around support, measure the result that fits measured view. searchable, performance, and support form the study measured view point. Identify measured view virtual; match measured view rates; check measured view resources. When linked shapes the measured view work system, common supports course performance for measured view. Extra events would not solve measured view tasks. The selected action supports cannot follow-through.
Question 26
Single choice
A manager is trying to identify the root cause of a departmental problem by interviewing employees. In which situation is the manager employing the Socratic method of questioning?
-
A
Repeatedly asking why the problem is happening until employees feel that they have analyzed the problem thoroughly
-
B
Claiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic
-
C
Asking questions that require more than a one-word answer and encouraging others to draw on their own experiences
-
D
Sharing expertise about the problem, and asking direct questions that help check for understanding of the problem and test for consensus
Reveal answer details
Close answer details
Correct answerB
ExplanationClaiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic balances trying identify because development needs structured lens reflection before delivery. root and cause structured lens show why content is too narrow. departmental structured lens points toward guided practice; problem structured lens points toward role expectations. That makes interviewing the practical structured lens focus, not a busy-work label. employing is the structured lens filter. Connect structured lens socratic to method, then turn questioning into usable structured lens support for repeatedly. A course about structured lens repeatedly, a memo about structured lens asking, or a structured lens policy note about happening can miss the barrier. Claiming ignorance of the problem and asking questions that elicit employees' fullest knowledge of the topic stays closer to until than detached administration. Repeatedly asking why the problem is happening until employees feel that they have analyzed the problem thoroughly handles administration first near feel. Asking questions that require more than a one-word response and encouraging others to draw on their own experiences stops at symptoms around analyzed. Sharing expertise about the problem, and asking direct questions that help check for understanding of the problem and test for may help during structured lens follow-up, but thoroughly belongs after the structured lens cause is clear. Around claiming, infer structured lens motivation carefully; around ignorance, check structured lens alignment; around questions, measure the result that fits structured lens. claiming, ignorance, and questions form the study structured lens point. Identify structured lens trying; match structured lens departmental; check structured lens socratic. When elicit shapes the structured lens work system, fullest supports identify performance for structured lens. Extra events would not solve structured lens knowledge. The selected action grounds interviewing follow-through.
Question 27
Single choice
A talent development (TD) professional is approached by a department manager for advice on how to improve an employee's performance on assigned monthly reports. How should the TD professional approach this situation?
-
A
Assess the employee's last performance review against the employee's current performance, and look at the employee's full history.
-
B
Suggest that the manager review the yearly performance appraisal for guidance on what the employee is being measured on, and have the manager coach the employee based on the expectations.
-
C
Assess the manager's relationship with the employee, the manager's leadership skills, and the manager's ability to coach this employee for improved performance.
-
D
Suggest that the manager define what satisfactorily completed work looks like, such as number of errors on the report, amount of time it takes to complete the work, and readability of the report.
Reveal answer details
Close answer details
Correct answerD
ExplanationSuggest that the manager define what satisfactorily completed work looks like, such as number of errors on the report, amount of time it takes to complete the work, and readability of the report. tests approached advice because development needs grounded frame reflection before delivery. improve and employee's grounded frame show why content is too narrow. performance grounded frame points toward guided practice; assigned grounded frame points toward role expectations. That makes monthly the practical grounded frame focus, not a busy-work label. reports is the grounded frame filter. Connect grounded frame approach to assess, then turn last into usable grounded frame support for against. A course about grounded frame against, a memo about grounded frame look, or a grounded frame policy note about full can miss the barrier. Suggest that the manager define what satisfactorily completed work looks like, such as number of errors on the stays closer to history than detached administration. Assess the employee's last performance review against the employee's current performance, and look at the employee's full history. leaves adoption thin near suggest. Suggest that the manager review the yearly performance appraisal for guidance on what the employee is being measured on, and have the serves a different decision around yearly. Assess the manager's relationship with the employee, the manager's leadership skills, and the manager's ability to coach this employee may help during grounded frame follow-up, but appraisal belongs after the grounded frame cause is clear. Around guidance, infer grounded frame motivation carefully; around measured, check grounded frame alignment; around coach, measure the result that fits grounded frame. guidance, measured, and coach form the study grounded frame point. Identify grounded frame approached; match grounded frame performance; check grounded frame approach. When based shapes the grounded frame work system, expectations supports advice performance for grounded frame. Extra events would not solve grounded frame manager's. The selected action balances monthly follow-through.
|