The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production. Which step should the administrator take? Activate the flow administrator take?
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A
Activate the flow manually after deployment.
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B
Include the active and prior inactive flow version in the Change Set.
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C
Ensure there is an active flow version in the sandbox.
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D
Deployment the flow, with the Metadata API instead of Change Sets
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Correct answerA
ExplanationA flow is an automation tool that allows you to create processes that perform actions based on user input or record changes. A flow can be triggered by a user who launches it from a button, link, or Lightning page, or by the system when a record is created or updated. A flow has different versions that can be active or inactive. An active version is the one that runs when the flow is triggered, while an inactive version is the one that is saved but not running. When you deploy a flow to production with a change set, the flow version is deployed as inactive by default. This means that you need to activate the flow manually after deployment if you want it to run in production. https://help.salesforce.com/s/articleView? id=sf.flow_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_distribute_changesets.htm&type=5
An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows?
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A
The flow type will determine the order of execution.
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B
The last created date of the flow will determine the order.
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C
The order of flow execution is unpredictable.
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D
The flows will execute in alphabetical order based on their names.
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Correct answerC
ExplanationWhen you have multiple record-triggered flows that are configured to run before the record is saved on the same object, the order of flow execution is unpredictable. This means that you cannot guarantee which flow will run first or last, or how they will affect each other's field updates. Therefore, you should avoid creating multiple before-save flows on the same object and instead consolidate them into one flow if possible. https://help.salesforce.com/s/articleView?id=sf.flow_considerations_recordtriggered_before.htm&type=5
Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and data. The administrator needs to create 10 now environments with the same metadata and data for each user. What should the administrator do to meet the requirements?
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A
Use refresh sandbox without Auto Activate.
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B
Use the existing sandbox as a sandbox template.
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C
Use clone a sandbox option from the existing sandbox.
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D
Use a scratch org definition to copy sandbox.
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Correct answerC
ExplanationCloning a sandbox creates a duplicate copy of an existing sandbox with the same type, name, description, configuration, and license type as the original sandbox. Cloning a sandbox is useful when you need to create multiple sandboxes with the same metadata and data for testing or development purposes. https://help.salesforce.com/s/articleView?id=sf.data_sandbox_clone.htm&type=5
An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members. What should the administrator configure?
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A
Set organization-wide sharing for Account as Public Read Only.
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B
Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.
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C
Update the profile Account object to Modify All.
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D
Enable Account Teams and grant Read record-level access to account team members for the Account object
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Correct answerB
ExplanationSharing rules are automatic exceptions to organization-wide sharing settings that grant additional access to records based on record ownership or criteria. By creating a sharing rule on the Account object for all members of the account services role to have Read/Write access, the administrator can allow users in that role to edit and change ownership of Accounts owned by any of their team members, regardless of the organization-wide sharing setting for Account. https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5
The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations. What needs to be configured from the object manager instead of Schema Builder?
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A
Add custom fields to the page layout.
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B
Make available for Customer Postal.
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C
Enable field history tracking
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D
Allow Reports and Activities
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Correct answerC
ExplanationField history tracking is a feature that allows you to monitor changes to certain fields on an object and display them in a history related list. Field history tracking can help you audit data quality, compliance, or business processes. Field history tracking cannot be configured from Schema Builder, but it can be configured from Object Manager. In Object Manager, you can select an object and enable field history tracking from its settings page. Then, you can choose up to 20 fields per object to track and add the history related list to the page layout. https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.schema_builder_overview.htm&type=5
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
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A
Assign delegated administrator to the subset of users to View All Data.
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B
Create a new profile and role for the subset of users with the View All Data permission.
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C
Enable the View All Data permission for the roles of the subset of users.
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D
Create a permission set with the View All Data permission for the subset of users.
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Correct answerD
ExplanationA permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5
Question 7
Multiple choice
What are three options available to the administrator to help with this issue? Choose 3 answers
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A
Move some page components behind a tab.
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B
Remove some of the fields displayed.
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C
Deactivate unnecessary validation rules.
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D
Convert all Process builders to flows.
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E
Reduce the number of related lists displayed.
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Correct answersA, B, E
ExplanationMove some page components behind a tab, remove some of the fields displayed, and reduce the number of related lists displayed are three options available to the administrator to help with this issue. Moving some page components behind a tab can help reduce the loading time of a record page by hiding some components until they are needed by the user.
Question 8
Multiple choice
Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues. Which two tools should the administrator use to update the owner of these leads? Choose 2 answers
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A
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B
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C
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D
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Correct answersA, C
ExplanationBulk API and Dataloader.io are both tools that can be used to update large numbers of records in Salesforce. Bulk API is a RESTful API that allows you to create, update, delete, or query millions of records asynchronously by submitting batches of data. Dataloader.io is a web-based data loader tool that allows you to import, export, or delete data using a simple user interface. https://developer.salesforce.com/ docs/atlas.en-us.api_asynch.meta/api_asynch/ asynch_api_intro.htm https://dataloader.io/
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records. What is preventing the user from completing the merge?
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A
Only administrators have permission to merge records.
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B
The user is assigned to the wrong territory.
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C
The Account matching rules are not set.
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D
The Delete permission is missing on the user for Accounts.
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Correct answerD
ExplanationThe Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record.
Question 10
Single choice
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?
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A
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B
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C
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D
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Correct answerA
ExplanationOmni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.
Question 11
Multiple choice
Universal Containers wants to assign a task due date on one of two fields. Estimated Shipping Date or Client Need By Date, which is further in the future. Which two combined automation tools should the administrator use to create the task record and assign based on date criteria? Choose 2 answers
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A
Create a formula capture the MAX date.
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B
Make a Process Builder to create the task.
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C
Design an approval process to capture the furthest date.
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D
Configure a workflow to create the task.
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Correct answersA, B
ExplanationTwo combined automation tools that the administrator can use to create the task record and assign based on date criteria are: Create a formula field to capture the MAX date. A formula field is a custom field that calculates a value based on other fields or expressions. In this case, a formula field can be used to capture the maximum value between Estimated Shipping Date and Client Need By Date fields and store it as a date value. Make a Process Builder to create the task. A Process Builder is an automation tool that allows you to create processes that perform actions based on certain criteria. In this case, a Process Builder can be used to create a task record when a certain condition is met and assign its due date based on the formula field value. The other two options are incorrect because: An approval process is an automation tool that allows you to route records for approval based on certain criteria and approval steps. It does not create or assign tasks based on date criteria. A workflow rule is an automation tool that allows you to perform actions based on certain criteria and evaluation time. It does not create or assign tasks based on date criteria. https://help.salesforce.com/s/articleView?id=sf.customize_functions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5
Question 12
Single choice
Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption. How will this impact users when reading, editing, or reporting on Accounts?
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A
Encrypted fields are unable to be used the report criteria or list views filters.
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B
Users will need the View Encrypted Data permission to edit the field.
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C
Encrypted fields can be added to a list view and rule filters.
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D
Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.
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Question 13
Single choice
The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original version of a record to an external database, fails. However, a flow configured for fast field updates runs successfully. How should the administrator advise the developer?
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A
Record-triggered flows that are configured to run before save execute prior to all before triggers.
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B
A validation rule could be preventing records from ever meeting the conitions in the trigger.
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C
The trigger is writing the data to the wrong place in the external data archive.
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D
The code could be trying to create duplicates in the archieve when it is unable to.
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Correct answerD
ExplanationOne possible reason why the before trigger fails is that the code could be trying to create duplicates in the archive when it is unable to. A before trigger is a type of trigger that executes before a record is saved and can be used to validate or modify record data. In this case, the before trigger is supposed to save the original version of a record to an external database before it is updated or deleted in Salesforce. However, if the code does not handle errors or exceptions properly, it could try to create duplicate records in the external database when it is not allowed or possible. This could cause the trigger to fail and prevent the record from being saved in Salesforce. https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers.htm https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/ apex_triggers_context_variables.htm
Question 14
Single choice
AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved. What should the administrator recommend for these requirements?
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A
Create a separate price book.
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B
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C
Remove the approval process.
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D
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Correct answerA
ExplanationA price book is a list of products and their prices for a specific segment of customers or market. By creating a separate price book for the special bundle deal on monitors and keyboards, AW Computing can offer different prices for these products without affecting their standard prices or requiring VP approval. The price book can also specify which products are included in the bundle and which are not. https://help.salesforce.com/s/articleView?id=sf.products_pricebooks_def.htm&type=5
Question 15
Single choice
Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update. What could the administrator do to troubleshoot the issue?
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A
Check the Approval Process to make sure it is on the correct version.
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B
Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
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C
Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
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D
Change the value with a Specific New Field Value so the Process Builder knows what value to look for.
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Correct answerB
ExplanationCheck the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action is what the administrator should do to troubleshoot the issue. This option allows the approval process field update to trigger any workflow rules or processes that are based on the updated field value. If this option is not checked, the approval process field update will not trigger any workflow rules or processes, and the Process Builder will not fire
Question 16
Multiple choice
Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions. What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value. Choose 2 answers
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A
Set up a list view for the list of questions.
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B
Make the field Read Only on the page layout.
-
C
Set up a restriction rule on the field.
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D
Use a screen flow to ask the question.
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Correct answersB, D
ExplanationMaking the field Read Only on the page layout prevents users from manually entering or editing the field value on the record page. This ensures that users cannot bypass answering the questions in order to determine their Tier value. Using a screen flow to ask the questions allows administrators to create an interactive user interface that guides users through a series of screens based on their inputs and logic. A screen flow can be used to ask questions and set the field value based on the answers
Question 17
Single choice
A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested. What permission should be reviewed to determine if it is missing from the administrator user or profile?
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A
Create and Upload Change Sets
-
B
Modify Metadata Through Metadata API Functions
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C
-
D
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Correct answerA
ExplanationTo use outbound change sets, a user needs to have the Create and Upload Change Sets permission on their profile or permission set. This permission allows users to create change sets in a sandbox or Developer Edition organization and upload them to another organization. https://help.salesforce.com/s/articleView?id=sf.changesets_create_upload_perm.htm&type=5
Question 18
Single choice
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit. What should the administrator review to resolve the issue?
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A
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B
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C
Notification Delivery Settings
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D
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Correct answerA
ExplanationEmail logs provide information about email delivery, such as the sender, recipient, date and time, delivery status, and any error messages. The administrator can use email logs to troubleshoot why users are missing expected email alerts and identify which emails are hitting the daily limit. https://help.salesforce.com/articleView?id=email_logs.htm&type=5
Question 19
Single choice
The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach... negotiation stage. How should the administrator meet this requirement?
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A
Create a validation rule.
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B
Configure dynamic action.
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C
Create a custom permission.
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D
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Correct answerB
ExplanationDynamic actions are a way to conditionally display actions on a record page based on criteria such as field values, user profile, device type, or record type. Dynamic actions can help streamline the user interface and guide users to take the right actions at the right time. Dynamic actions can be used to show or hide the Create Contract button based on the opportunity stage value
Question 20
Multiple choice
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org. Which two options should the administrator consider to use MFA? Choose 2 answers
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A
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B
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C
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D
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Correct answersA, B
ExplanationAn authentication app is a mobile app that generates verification codes for logging in to Salesforce or other services that require multi-factor authentication (MFA). A username and password are also required for logging in to Salesforce, but they are not sufficient for MFA. https://help.salesforce.com/s/articleView?id=sf.identity_auth_apps.htm&type=5
Question 21
Single choice
Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object. What is the recommended option to use when adding a field to Case Outcome?
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A
Lookup relationship with Ready-Only sharing setting.
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B
Master-detail relationship with Read-Only sharing setting.
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C
Lookup relationship with Read/Write sharing setting
-
D
Mater-detail relationship with Read/Write sharing setting
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Correct answerC
ExplanationA lookup relationship with Read/Write sharing setting is the recommended option to use when adding a field to Case Outcome custom object. A lookup relationship is a type of relationship that links two objects together and allows users to associate one record with another. A lookup relationship does not affect the security or deletion of either record and can be optional or required. In this case, you can create a lookup relationship field on Case Outcome object that references Case object and allows users to link multiple Case records to multiple Case Outcome records. You can also set the sharing setting for the lookup field to Read/Write, which means that users who have access to the parent record can also access and edit the child record. https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.relationships_considerations_lookup.htm&type=5
Question 22
Single choice
How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?
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A
Use the credit card number mask type.
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B
Define the number of mask characters.
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C
Enter the number of digits at the field level.
-
D
Create a validation rule to ensure the length.
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Correct answerD
ExplanationA validation rule is a formula that validates the data entered by a user and prevents the record from being saved if the data does not meet certain criteria. In this case, the administrator can create a validation rule to ensure that the custom encrypted field for credit card numbers has exactly 16 digits. The other options are not applicable for encrypted fields. https://help.salesforce.com/s/articleView?id=sf.fields_about_encrypted_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
Question 23
Single choice
AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software. How should an administrator meet these retirements?
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A
Add an entitlement template to the pressure conduct for phone support.
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B
Include a milestone to the product with a term of 365 days for phone support.
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C
Configure a flow to create a milestone co the asset upon purchase.
-
D
Create a flow to attach an entitlement to the asset upon purchase.
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Correct answerD
ExplanationAn entitlement is a record that represents a customer's right to receive support or service based on the terms of a contract or agreement. An asset is a record that represents a product that a customer has purchased. To automatically provide phone support to customers who purchase photo editing software, the administrator can create a flow that attaches an entitlement to the asset upon purchase. The entitlement can have a term of 365 days and a service contract that specifies the phone support details. https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.assets_overview.htm&type=5
Question 24
Single choice
Cloud Kicks users report receiving an "Apex CPU time limit exceeded" error message when attempting to close certain opportunity records. This does not occur on every opportunity record change or for every user. What is the recommended method for the administrator to identify the cause?
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A
Monitor with Login Forensics.
-
B
Enable Debug Logging for users.
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C
Review the Setup Audit Trail.
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D
Set up Apex Exception Email alerts
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Correct answerB
ExplanationDebug logs capture database operations, system processes, and errors that occur when executing a transaction or running unit tests. Debug logs can help identify the cause of Apex CPU time limit exceeded errors by showing the execution time of each Apex statement and trigger. https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_debugging_debug_logs.htm
Question 25
Multiple choice
Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data. What are two ways the administrator should load the data? Choose 2 answers
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A
Use an Upsert operation to load data.
-
B
Use an Insert operation to load data.
-
C
Replace the Salesforce record ID with the External ID.
-
D
Map an External ID data value to the object.
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Correct answersB, D
ExplanationUse an Insert operation to load data because the data is not already in Salesforce and does not need to be updated or deleted 3. Map an External ID data value to the object because External IDs are used to create relationships between records that are being imported and records that already exist in Salesforce4. 3 https://help.salesforce.com/s/articleView?id=sf.data_loader_insert.htm&type=5 4 https://help.salesforce.com/s/articleView?id=sf.data_loader_relationships.htm&type=5
Question 26
Multiple choice
An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region. Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers
-
A
Make a master-detail relationship field on the junction object to the Region object.
-
B
Build a master-detail relationship field on the Region object to the junction object.
-
C
Create a master-detail relationship field on the Account object to the junction object.
-
D
Configure a master-detail relationship field on the junction object to the Account object.
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Correct answersA, D
ExplanationA junction object is a custom object that has two master-detail relationships with two other objects. A junction object allows administrators to create many-to-many relationships between objects, such as relating multiple accounts to multiple regions. To create a junction object called Account Region to link the standard Account object with a custom object called Region, an administrator needs to do the following steps: A) Make a master-detail relationship field on the junction object to the Region object. A master-detail relationship field is a field that links a child record to a parent record. The child record inherits the sharing and security settings of the parent record. By making a master-detail relationship field on the junction object to the Region object, an administrator can link each Account Region record to one Region record and make Region the first master of the junction object. https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5 D) Configure a master-detail relationship field on the junction object to the Account object. By configuring a master-detail relationship field on the junction object to the Account object, an administrator can link each Account Region record to one Account record and make Account the second master of the junction object. This allows administrators to relate multiple accounts to multiple regions through the junction object. https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
Question 27
Multiple choice
Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce? Choose 2 answers
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A
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B
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C
-
D
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Correct answersA, D
ExplanationValidation rules and page layouts are two tools that can be used to require data to be entered in a field and improve data quality on a record in Salesforce. Validation rules are a way to enforce data quality and integrity by checking the values of fields before a record is saved and displaying an error message if the values do not meet the specified criteria. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Page layouts can also make fields required so that users must enter a value before saving a record.
Question 28
Single choice
Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private. How should the administrator meet this requirement?
-
A
Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.
-
B
Create a permission set with View All enabled on Accounts and assign it to the new users.
-
C
Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.
-
D
Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.
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Correct answerD
ExplanationA public group is a grouping of users, roles, roles and subordinates, or other groups that can be used to share access to records or folders. A sharing rule is a rule that grants additional access to records based on certain criteria or ownership. In this case, the administrator should create a public group for the renewals team and create a criteria based sharing rule on opportunities that grants read-only access to the group for all closed won opportunities. This way, the renewals team can see all the opportunities that are eligible for renewal while keeping the account private. https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
Question 29
Single choice
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal. How should the administrator meet this requirement?
-
A
Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
-
B
Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
-
C
Require the Sales Engineer and the Account Executive lookup fields on the page layout.
-
D
Assign a task to the owner if an opportunity is created without one of these fields filled out.
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Close answer details
Correct answerA
ExplanationA validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
Question 30
Single choice
The security department at AW Computing wants to prevent users from exporting more data than they need. Included in this request is limiting records containing sensitive information, such as bank accounts and Personal Identifiable Information (PII). Which feature should an administrator recommend to help limit what data is exported?
-
A
Salesforce Platform Encryption
-
B
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C
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D
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Correct answerB
ExplanationExport Data Settings is a feature that allows you to control which users can export data from Salesforce and how much data they can export at a time. You can enable or disable the Export Reports permission for different profiles or permission sets, and set a maximum number of records that can be exported per hour for your org. You can also restrict the export of sensitive data by using field-level security or encryption. https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5
Question 31
Single choice
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?
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A
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B
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C
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D
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Correct answerC
ExplanationEscalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit. Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htm&type= 5 https://help.salesforce.com/s/articleView?id=sf.customize_caseassign.htm&type=5
Question 32
Single choice
At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account. What is the reason only one user can see the account record?
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A
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B
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C
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D
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Correct answerB
ExplanationManual sharing is a way of granting access to individual records by manually sharing them with other users, roles, or groups. Manual sharing can override the organization-wide default and role hierarchy settings and give additional access to specific records. In this case, manual sharing could be the reason why only one user can see the account record, even though they have the same profile and role as another user who cannot see it. https://help.salesforce.com/s/articleView?id=sf.security_sharing_manual.htm&type=5
Question 33
Single choice
Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation. What should the administrator consider before deploying the change sets?
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A
The Field-Level Security will not be deployed with the profiles in change set 2.
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B
Change set 2 needs to be deployed first.
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C
Automations need to be deployed in the same change set in order to be activated.
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D
Both change sets must be deployed simultaneously.
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Correct answerA
ExplanationWhen deploying profiles using change sets, the field-level security settings are not included unless the fields themselves are also part of the change set. Therefore, the administrator should consider adding the new custom fields to change set 2 along with the profiles, or manually adjust the field-level security after deployment. https://help.salesforce.com/articleView?id=changesets_about_components.htm&type=5
Question 34
Single choice
The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce. What tool should the administrator use?
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A
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B
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C
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D
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Correct answerA
ExplanationThe Data Import Wizard is a tool that allows you to import data for standard and custom objects, including person accounts, into Salesforce. You can access it from the Setup menu and use it to import up to 50,000 records at a time. You can also use it to update, upsert, or delete existing records. The Data Import Wizard can help you match your data with Salesforce fields, prevent duplicates, and run import jobs in the background. https://help.salesforce.com/s/articleView?id=sf.data_importer.htm&type=5
Question 35
Single choice
How should an administrator support a finance team that is trying to use Opportunity data to keep an eye on their pipeline rather than manually calculating anticipated income for the quarter?
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A
Run a report at the end of each quarter to update the finance team on pipeline status.
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B
Set up collaborative forecasting to view quota against the open pipeline.
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C
Create a custom Forecasting object to inform the finance team on the status of deals.
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D
Show the finance team how to use the Opportunity Kanban List View.
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Correct answerB
ExplanationTo help the finance team use Opportunity data to keep an eye on their pipeline without manually calculating anticipated income for the quarter, the administrator should set up collaborative forecasting. Collaborative forecasting allows users to view quota against open pipeline and make adjustments based on changing business conditions. https://help.salesforce.com/s/articleView?id=sf.forecasts3_overview.htm&type=5
Question 36
Single choice
A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.
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A
Who will be able to edit this new contact record?
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B
Users above the sales manager in the role hierarchy
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C
All users in the organization
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D
The owner and users below the owner in the role hierarchy
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E
Sales manager and system administrator
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Correct answerE
ExplanationThe sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to Public Read Only. https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5
Question 37
Single choice
The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records. What should the administrator handle this request?
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A
Assign a permission set that has View All on Leads.
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B
Add an app with the Leads tab to the user's profile.
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C
Assign the contractor a public group with Lead access.
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D
Create a profile with Read Only for all Leads.
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Correct answerA
ExplanationPermission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. By assigning a permission set that has View All on Leads to the contractor, Cloud Kicks can grant them view access to all lead records without modifying their profile or creating a new one. https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
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