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7495X Avaya Oceana Solution Integration

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Avaya · 7495X

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Question 1

Single choice

What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

A
3500
B
2000
C
4500
D
4300

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Correct answerA

Question 2

Single choice

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

A
In the Avaya Breeze CLI under folder /opt/Avaya
B
In the SMGR Web Administration under Avaya Breeze Services
C
In the ED Designer Console under Workflows
D
In the ED Administration Console under Workflows

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Correct answerC

Question 3

Single choice

Which statement describes the "Coverage to messaging" feature supported in Avaya Oceana® 3.5?

A
It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.
B
Customers have the option to leave a voice message when a Required Resource does not answer.
C
It is a workflow option to route to the agent's voice mailbox to leave a voice message.
D
It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

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Correct answerA

Explanation

References:
https://www.devconnectprogram.com/fileMedia/download/08ad7375-7c2e-4767-929f-15f4e8130a0d

Question 4

Multiple choice

Which three items are required for the Chat-Bot integration with Avaya Oceana? (Choose three.)

A
Avaya Co-Browse
B
Secondary Omnichannel Datastore
C
Rackspace instance
D
Avaya Chat Servers APS
E
An additional license from Avaya

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Correct answersB, D, E

Question 5

Single choice

When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?

A
ADJUNCT VDN
B
INGRESS VDN
C
ROUTING VDN
D
RONA VDN

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Correct answerA

Question 6

Single choice

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

A
ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
B
ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
C
ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
D
ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

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Correct answerB

Question 7

Single choice

After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana?

A
The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
B
The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
C
The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
D
The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.

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Correct answerB

Question 8

Single choice

On which component in Avaya Oceana® 3.5 is the Omnichannel Administration utility hosted?

A
OC Database server
B
Avaya Control Manager
C
Avaya Aura® System Manager
D
Avaya Communication Manager

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Correct answerA

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101051566

Question 9

Single choice

Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?

A
ACCCM Synchronizer
B
ACCCM Connectivity Tool
C
ACCCM CM Synchronize
D
ACCCM ACM to CM Tool

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Correct answerA

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101045640

Question 10

Multiple choice

After deploying the Avaya Oceana® Cluster1, the cluster status will be in the Deny New Service State.

Which two steps must be performed to complete the Cluster1 installation? (Choose two.)

A
Change the Cluster 1 attributes to the desired values.
B
Change the Cluster 1 status to accept new service after reboot.
C
Change the Cluster1 status to deny new service after reboot.
D
Reboot is not required for Avaya Breeze Nodes from Cluster1.
E
First reboot Avaya Breeze Nodes from Cluster1.

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Correct answersA, C

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