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Question 1

Multiple choice

A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager.

Which two pre-implementation steps were omitted? (Choose two.)

A
Establish connectivity.
B
Test all third-party equipment and software.
C
Provide accurate licensing specification.
D
Access support.avayA.com to verify customer systems compatibility.
E
Upgrade Communication and Session Manager.

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Correct answersB, D

Question 2

Multiple choice

To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)

A
application
B
configured certificates
C
cluster status
D
licensing status
E
installation status

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Correct answersA, E

Question 3

Single choice

When a customer calls voicemail to retrieve their messages they hear "Hello, to access your mailbox..."

instead of the users named followed by "please enter your password...".

After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura

Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into
AAM.

How can this problem be fixed?

A
Change clid-numbering 0 SAT form to send the correct CLID.
B
Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID
modification rule to correct the incoming CLID format.
C
In Session Manager, configure a DigitConversionAdapter with `fromto=true' to update the `Form'
header as well as the P-asserted-identity, and link it to the AAM SIP Entity.
D
Having identified the trunk group from Avaya Aura Communication Manager (CM) to AMM is public, change public-unknown-numbering 0 SAT form, to send the correct CLID.

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Correct answerC

Question 4

Multiple choice

After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.

Which two methods can be used to verify AES system status? (Choose two.)

A
Access the TSAPI web interface to monitor AES.
B
Access the AES command line, and run thestatus aesvcs cti-linkcommand.
C
Access the AES web console, and view the services status in the AES menu.
D
Access Communication Manager (SAT), and run thestatappcommand to view AES services status.
E
Using Communication Manager's System Administration Terminal (SAT), run thestatus aesvcs
ctilinkcommand to see the service state.

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Correct answersC, E

Question 5

Single choice

Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

A
IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are
relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.
B
Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.
C
Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.
D
Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed
from Breeze to Remote Worker via SBCE but without passing through Session Manager.

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Correct answerD

Question 6

Single choice

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

A
Use Avaya Aura System Manager (SMGR) web GUI to access the Engagement Development Platform
> Service Management click on List Presence Users.
B
Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users >
Communication Profile. Ensure that the presence profile is enables and that the right presence server
is selected.
C
Use SSH to Avaya Breeze TMand run "display user xxxx" where xxxx is the station number.
D
Use Avaya Aura System Manager (SMGR) web GUI to access User Management>; Manage Users >
More Actions > Presence Users. Ensure that the presence profile is enables and that the right
presence server is selected.

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Correct answerB

Question 7

Multiple choice

To validate the initial system status of Avaya Breeze TM with the WebRTC Snap-in, which three components should be checked? (Choose three.)

A
Configured certificates
B
Licensing mode
C
Cluster Status
D
Installation status
E
WebRTC Service within Service Management > Services

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Correct answersB, C, E

Question 8

Single choice

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

A
Business Partners
B
Avaya Tier 2
C
Third Party Support
D
Avaya Tier 3

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Correct answerD

Question 9

Multiple choice

You are troubleshooting a TLS link down message between Avaya Aura Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.

To solve this problem, which two actions need to be completed? (Choose two.)

A
Install the Certificate Authority certificate that signed SBCE identity certificate into SM.
B
Export the SBCE identity certificate, and import it into SM.
C
Install the Certificate Authority certificate that signed SM identity certificate into SBCE.
D
Add Certificate Authority certificate into the TLS profile Peer Verification List.

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Correct answersA, B

Question 10

Single choice

In Avaya Aura 7 the Avaya Session Border Controller for Enterprise (SBCE) license is installed on a System Manager (SMGR) WebLM server. The EMS points to the WebLM server using a URL.

What is the correct syntax of the URL where 135.xxx.xxx.xxx.
is the IP address of the SMGR WebLM server?

A
https://135.xx.xxx.xx:8443/WebLM/LicenseServer
B
https://135.xx.xxx.xx:8080/LicenseServer
C
https://135.xx.xxx.xx:52233/WebLM/LicenseServer
D
https://135.xx.xxx.xx/WebLM

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Correct answerC

Question 11

Single choice

A customer reports that none of their users can IM or see each other's presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has the wrong IP Address in the configuration.

Where would you go to correct this problem?

A
Use Avaya Aura System Manager web GUI to access the Breeze<; Server Administration, and edit the
Server Instance.
B
Use Avaya Aura System Manager web GUI to update the SIP Entity screen.
C
Use SSH to Avaya Breeze TM, and use the route command to correct the routing table.
D
Use SSH to Avaya Breeze TM, and run SMnetSetup.

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Correct answerB

Question 12

Multiple choice

What are two valid Avaya Aura Messaging (AAM) Measurement Report types? (Choose two.)

A
Occupancy
B
Load
C
Users
D
Disk Usage
E
Feature

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Correct answersB, E

Explanation

References:
https://downloads.avayA.com/css/P8/documents/100166431(page
289)

Question 13

Single choice

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

A
D4
B
D3
C
D2
D
D1

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Correct answerA

Explanation

References:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf

Question 14

Single choice

What is the way to check the version of Presence Services snap-in installed on the Avaya BreezeTM platform?

A
Using Avaya Aura System Manager (SMGR) Navigate to Elements>; Engagement Development
Platform > Server Administration, and read the Version displayed.
B
Using Avaya Aura System Manager (SMGR) Navigate to Elements>; Engagement Development
Platform > Server Management, and read the Version displayed.
C
Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute theswversioncommand.
D
Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute theswversion PresenceServicescommand.

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Correct answerA

Question 15

Single choice

In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

A
Enable traceFM with the STUN/TURN option enabled.
B
Enable traceSBC with the STUN/TURN option enabled.
C
Enable traceHTTP with the STUN/TURN option enabled.
D
Enable debug logging on SBCE and look in ipcs.log.

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Correct answerB

VOL	TYPE	QUESTIONS
1	Single choice	9
2	Multiple choice	6

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Avaya Aura Communication Applications Support Certified

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