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72300X Avaya Aura Communication Applications Support

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Avaya · 72300X

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Question 1

Multiple choice

Which three statements about the Avaya Session Border Controller for Enterprise (SBCE) are true? (Choose three.)

A
Split horizon DNS with FQDN is recommended to allow smartphones to seamlessly register with Avaya Session Border Controller for Enterprise, when out of range of Wi-Fi over the Mobile network, and register direct with Avaya Aura® Session Manager when connected to a corporate Wi-Fi.
B
You must use HTTPS as opposed to HTTP when web browsing to the Element Management System (EMS).
C
When ignoring traffic considerations, it is possible to co-reside WebRTC, Remote Worker, and SIP Trunking applications on the same Avaya Session Border Controller for Enterprise (SBCE).
D
Remote Worker and SIP Trunking can use the same IP addresses for both services.
E
You can SSH to Avaya Session Border Controller for Enterprise using PuTTY with standard port 22.

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Correct answersA, B, E

Question 2

Single choice

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

A
CSTA
B
TSAPI
C
SIP
D
WCF

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Correct answerC

Question 3

Multiple choice

In which two Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)

A
signaling-group
B
ip-network-region
C
ip-network-map
D
trunk-group

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Correct answersA, B

Question 4

Single choice

Which tracing tools that help to debug WebRTC protocols are available on the Avaya BreezeTM platform?

A
traceTURN, traceSTUN, and traceHTTP
B
traceWEB and traceSM
C
traceSTUN, traceTURN, and traceCE
D
traceHTTP and traceCE

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Correct answerB

Question 5

Single choice

When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the message is left in the correct mailbox.

Which SIP header is used to indicate for whom the call was originally destined, and the reason for being forwarded to AAM?

A
B = history info
B
To
C
Request
D
P-Asserted-Identity

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Correct answerC

Question 6

Single choice

Which tool has an option to debug the TLS handshake between the server and the client?

A
SIP Trace Config and SIP Trace Viewer
B
List trace tac 701
C
traceSM
D
List trace tac 701/tls

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Correct answerB

Question 7

Single choice

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

A
Using a direct SIP trunk group between CM and AAM.
B
Using a direct H323 trunk group between CM and AAM.
C
Using SIP via Avaya Aura® Session Manager (SM), AAM is built as a user with a Communication Profile and registry routing forwards the calls to AAM.
D
Using SIP via Avaya Aura® Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.

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Correct answerD

Question 8

Single choice

You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze TM platform.

How can the application processes be started?

A
SSH to Avaya Breeze ™, and execute the start -a command.
B
SSH to Avaya Breeze ™, and execute the service presence start command.
C
Accept Service on the cluster using Avaya Aura? System Manager web GUI.
D
SSH to Avaya Breeze ™, and execute the service ps start command.

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Correct answerC

Question 9

Single choice

What is the way to check the version of Presence Services snap-in installed on the Avaya BreezeTM platform?

A
Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development
Platform>; Server Administration, and read the Version displayed.
B
Using Avaya Aura® System Manager (SMGR) Navigate to Elements>; Engagement Development
Platform>; Server Management, and read the Version displayed.
C
Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion command.
D
Using PuTTY SSH to the Avaya BreezeTM platform, login as cust, then execute the swversion ?
PresenceServices command.

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Correct answerA

Question 10

Single choice

Which statement about Avaya Tier 2/Business Partners is true?

A
They immediately escalate to Tier 3 as issue is encountered.
B
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
C
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

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Correct answerD

Question 11

Single choice

A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura® Messaging (AAM) and issues the vmstat command.

What information will the display present?

A
statistical information about voicemail boxes
B
information about the volatile memory
C
status information about the virtual machine
D
count of mailbox password violation attempts

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Correct answerB

Question 12

Multiple choice

After upgrading Avaya Aura® Application Enablement Services (AES), the customer's CTI application does not seem to be working.

Which two methods can be used to verify AES system status? (Choose two.)

A
Access the TSAPI web interface to monitor AES.
B
Access the AES command line, and run the status aesvcs cti-link command.
C
Access the AES web console, and view the services status in the AES menu.
D
Access Communication Manager (SAT), and run the statapp command to view AES services status.
E
Using Communication Manager's System Administration Terminal (SAT), run the status aesvcs cti-link command to see the service state.

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Correct answersB, C

Question 13

Single choice

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

A
D4
B
D3
C
D2
D
D1

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Correct answerA

Explanation

References:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf

Question 14

Single choice

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

A
Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates
B
Using AAM SMI, navigate to Messaging > Software Management > Software Verification
C
Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates
D
Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application
Certificates

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Correct answerD

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Avaya Aura Communication Applications Support

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