700-805 Cisco Renewals Manager (CRM)

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Cisco · 700-805

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Question 1

Single choice

Which approach? (Choose the best answer.)

A
Solutions-led approach
B
Product-led approach
C
Reward-led approach
D
Concerns-led approach

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Correct answerA

Question 2

Single choice

Which statement is the most accurate description of the Health Index?

A
a tool for service providers to determine what stage of the lifecycle to offering training solutions
B
an ongoing measurement of customer sentiment
C
a measurement tool for resolving specific product quality issues and adoption barriers
D
an ongoing measurement of several key customer health indicators

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Correct answerD

Question 3

Single choice

Which key benefit is included in the Cisco Services Partner Program (CSPP)?

A
offers access to a comprehensive service portfolio, allowing partners to address diverse customer needs
B
provides discounted software licensing to partners.
C
guarantees profitability to partners regardless of their performance.
D
provides partners with a predetermined customer base

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Correct answerA

Question 4

Single choice

Which is the first step in a solutions-led sales approach?

A
present quote to customer
B
examine previous purchases
C
identify the latest technology release
D
understand the customer's objectives

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Correct answerD

Question 5

Multiple choice

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

A
visibility into Cisco software licenses, entitlements, and users across the organization
B
access to exclusive Cisco hardware discounts
C
centralized management of software licenses and entitlements
D
visibility into non-Cisco software licenses
E
guaranteed increase in network speed and efficiency

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Correct answersA, C

Question 6

Single choice

How does Cisco define AT R?

A
Contracts/subscriptions that are available to renew.
B
ATR is the sum of RR and iARR, minus the attrition rate.
C
Any customer agreement where attrition has been an issue.
D
Contracts/subscriptions that have attrition terms revoked.

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Correct answerA

Question 7

Single choice

Which task is the responsibility of the Renewals Manager?

A
billing recurring revenue contracts
B
managing recurring revenue risk
C
driving adoption of specific technologies
D
managing the Success Plan

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Correct answerB

Question 8

Single choice

Which licensing model is the most complex for a customer to manage?

A
Managed service agreement
B
Subscription
C
Enterprise agreement
D
A La Carte

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Correct answerD

Question 9

Multiple choice

What are two important actions of a successful Renewals Manager? (Choose two.)

A
proactively solve TAC issues
B
align solely with the Customer Success Manager
C
understand the portfolio of products and services
D
schedule daily meetings with the customer
E
build and maintain relationships with internal and external stakeholders

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Correct answersC, E

Question 10

Single choice

Which group of products are enterprise networking products?

A
WAN, LAN, Wireless
B
Routing, Switching, Access Points
C
iWAN, Viptela, Meraki
D
Salesforce, Box, AWS

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Correct answerA

Question 11

Single choice

Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?

A
Tetration
B
SD-WAN
C
Security applications
D
Cloud services

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Correct answerB

Question 12

Single choice

What does a renewal proposal contract outline?

A
detailed information about the resources that will support the implementation
B
the customer's current needs, challenges, and goals
C
the updated terms, services, and pricing options
D
guarantee that the customer will participate in an advocacy blog post

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Correct answerC

Question 13

Single choice

Which statement best describes an Ask the Expert session?

A
A pre-recorded webinar from an expert
B
A hosted educational webinar with live expert Q and A
C
A 24-7 phone line providing expert advice
D
A one on one coaching engagement covering specific use cases

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Correct answerC

Question 14

Single choice

Which success indicator for a Renewals Manager is valid?

A
increased deployment of licenses
B
stabilized customer satisfaction scores
C
new product introductions
D
on-time renewal

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Correct answerD

Question 15

Single choice

Which architecture addresses customer needs for voice, video, and data?

A
Security
B
Data Center
C
Collaboration
D
Enterprise networking

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Correct answerC