Free 642-165 Exam Dumps Preview

Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control?

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

A Cisco Unified Contact Center Express 7.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco Unified CCX Engine, Database, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours.

What is the minimum number of Cisco Unified Contact Center Express hardware servers required for this Cisco Unified Contact Center Express deployment?

Which step can be used to trap runtime script errors and recover gracefully?

Select a statement about the Call Subflow step that is not true.

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

In which two ways does remote monitoring allow the monitored call to be selected? (Choose two.)

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

Which subsystem handles connections between the Cisco Unified Contact Center Express Server and the Enterprise Databases?