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6210 Avaya Aura Contact Center Implementation

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Avaya · 6210

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Question 1

Multiple choice

With the Avaya Aura Contact Center (AACC) High Availability (HA) solution, email notifications can be sent automatically when a switchover occurs.

What information can be included? (Choose two.)

A
A description of the switchover type
B
Switchover Information about the involved servers
C
Additional information of the critical service or network failures
D
Support numbers to reach out to Avaya

Reveal answer details Close answer details

Correct answersB, C

Question 2

Single choice

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A
Contact Center Manager Administration (CCMA)
B
Communication Control Toolkit (CCT)
C
Contact Center Manager Server (CCMS)
D
Contact Center Multimedia (CCMM)

Reveal answer details Close answer details

Correct answerC

Explanation

References:
ftp://ftp.landata.ru/support/Docs/Contact%20Center/AACC/AACC_Fundamentas_NN44400-
11002. pdf (59)

Question 3

Single choice

A customer has installed Avaya Aura Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

A
From the CCMS > RSM IP Address window
B
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya >
Applications > CCMA Settings
C
From Windows > Apps > Manager Administration Configuration > Console Root > Avaya >
Applications > Real-Time Reporting > RTR Registry Settings
D
From the CCMS > RSMConfig

Reveal answer details Close answer details

Correct answerA

Explanation

Reference
http://downloads.avaya.com/css/P8/documents/100178738

Question 4

Multiple choice

By which two methods can you verify the status of the Data Execution Prevention (DEP) in Windows Server 2016? (Choose two.)

A
Windows Start > Control Panel > System > Advanced System Settings > Performance Settings > Data
Execution Prevention
B
Windows Start > System > Advanced System Settings > Performance Settings > Data Execution
Prevention
C
My computer > properties > advanced system settings > advanced > environment variables > Data
Execution Prevention
D
Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows
programs and services only

Reveal answer details Close answer details

Correct answersA, B

Question 5

Multiple choice

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

A
Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
B
Microsoft WinPcap
C
Microsoft .NET Framework 4.5.2
D
Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
E
Microsoft Silverlight

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Correct answersA, C, D

Question 6

Single choice

When performing a database restore, Avaya Aura Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

A
Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.
B
Use the System Control and Monitor utility to manually shut-down the services.
C
The database utility performs the shut-down automatically.
D
Use the Windows Services utility to manually shut-down the services.

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Correct answerB

Question 7

Multiple choice

Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing.

Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)

A
AAMS installed with OVA in Virtual System
B
AAMS installed on Hyper-V cores on Physical Server
C
AAMS installed on Hyper-V cores in Virtual System
D
AAMS installed with OVA on Physical Server

Reveal answer details Close answer details

Correct answersA, C

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101059089
page 110

Question 8

Single choice

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

A
Modify real-Time Display interface parameters
B
View Alarms and Events
C
Perform database restores
D
Administer licensing

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Correct answerB

Question 9

Single choice

During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

A
Avaya Aura Contact Center Configuration Wizard
B
Avaya Aura Contact Center Startup Wizard
C
Avaya Aura Contact Center Installation Wizard
D
Avaya Aura Contact Center Ignition Wizard

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Correct answerD

Question 10

Single choice

Which method does Avaya recommend for installing Avaya Aura Contact Center (AACC) 7.1 on a supported virtualized server?

A
Run the installation from an iso-image on a mounted DVD drive of your virtualized server
B
Run the installation from a remote DVD-ROM drive that is accessible from the virtualized server over the LAN
C
Run the installation from a remote hard disk copy of the installation DVD
D
Run the installation from an iso-image on a remote DVD-ROM drive that is accessible from the virtualized server over the Internet

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Correct answerA

Question 11

Multiple choice

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A
Switchover is only enabled on the standby server.
B
The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
C
The active and standby servers can communicate with the trusted server
D
The active and standby servers have switchover enabled.
E
The active server is running. All the critical CCMS and CCT services are running.

Reveal answer details Close answer details

Correct answersC, D, E

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