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6209 Avaya Aura Contact Center CCT and Multimedia Implementation

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Avaya · 6209

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Question 1

Single choice

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution.

What do the customers email and web server connect to?

A
Customer LAN
B
Contact Center Server Subnet
C
Customer server ELAN
D
Contact Center Server ELAN

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Correct answerA

Question 2

Single choice

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).

Which additional step is required to complete this task?

A
Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B
Add the Communication Control Toolkit (CCT) server to the CCMA
C
Add the Microsoft Exchange server to the CCMA
D
Assign the CCT server as a reporting server for the CCMS

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Correct answerA

Question 3

Single choice

A technician has completed a Communication Control Toolkit (CCT) installation.

What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A
Disable TCP port
B
Disable Simple Network Management Protocol
C
Disable the Secure Access Link
D
Disable Java Runtime Environment updates

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Correct answerD

Question 4

Single choice

A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security.
Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

A
Export the existing firewall policy
B
Manually modify the firewall settings
C
Restore a saved firewall policy
D
Use the Microsoft default firewall

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Correct answerA

Question 5

Single choice

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution.

When browsing, where can the AAAD installation page be found?

A
http://<servername>/agentdesktop where <servername> is the server name or IP address of the
Contact Center Manager Administration server
B
http://<servername>/agentdesktop where <servername> is the server name or IP address of the
Contact Center Multimedia server
C
http://<servername>/agentdesktop where <servername> is the server name or IP address of the
Communication Control Toolkit server
D
http://support.avaya.com Web site

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Correct answerC

Question 6

Single choice

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection.

What do you use along with Remote Desktop Connection features to add access your equipment?

A
Avaya Secure Control Link
B
Avaya Remote Access Link
C
Avaya Remote Connection Link
D
Avaya Secure Access Link

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Correct answerD

Question 7

Multiple choice

A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customers network.
In order to import Windows domain users into the CCT database, what two criteria must exist between the CCT server and the Windows Domain Controller?
(Choose two).

A
The users are local users on the Communication Control Toolkit server
B
The Windows users are in the same domain as the Communication Control Toolkit server
C
A two-way trust relationship is configured between the Window user's domain Communication Control Toolkit server's domain
D
The Windows users are in a separate and untrusted domain from the Communication Control Toolkit server

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Correct answersB, C

Question 8

Multiple choice

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD).
Which two statements describe the conditions that are required?
(Choose two).

A
The AAAD domain must have a two-way trust relationship with CCMM domain
B
The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
C
The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
D
The CCT and CCMM servers must be in a different domain to the AAAD users

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Correct answersB, C

VOL	TYPE	QUESTIONS
1	Single choice	6
2	Multiple choice	2

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Avaya Aura Contact Center CCT and Multimedia Implementation

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