Free 500-445 Exam Dumps PDF Preview

Question 1

Single choice

What is the default frequency value of ECE Monitors notification?

A
30 seconds
B
60 seconds
C
120 seconds
D
30 minutes
E
60 minutes
F
90 minutes

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Correct answerA

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/User/Guide/ece12_userguide_supervision.pdfpage
16

Question 2

Multiple choice

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

A
Know the ECE version and Engineer Specials installed.
B
Collect all ECE services logs.
C
Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
D
Restart the ECE servers.
E
Upgrade to the latest Engineer Special.
F
Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
G
Understand the customer's intent for the flow of emails and chats.

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Correct answersB, C, F, G

Question 3

Single choice

What is an MRD a collection of that is associated with a common communication medium?

A
skill groups and services
B
route point and DN
C
scripts and script selector
D
skill groups and route

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Correct answerA

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/
ece12_installationguide_for_ucce.pdf page 47

Question 4

Multiple choice

What are three reasons aliases cannot be deleted? (Choose three.)

A
It is used in an inbound workflow.
B
It is configured as the default alias.
C
It is associated with the users.
D
It is associated with a retriever instance.
E
It is associated with a queue.
F
It ts associated with the mail server.

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Correct answersA, B, D

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Maintenance/Guide/
ece125_userguide_administration_chat_email_for_pcce.pdf

Question 5

Single choice

Which User objects in Enterprise Chat and Email are mapped in UCCE?

A
Agent, Supervisor
B
Agent
C
Supervisor, Administrator
D
Agent, Supervisor, Administrator

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Correct answerA

Question 6

Single choice

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

A
80 milliseconds
B
120 milliseconds
C
240 milliseconds
D
300 milliseconds

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Correct answerD

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Design/Guide/ece125_cce_srnd.pdf

Question 7

Single choice

Which LDAP URL allows configuration in the properties pane under SSO configuration?

A
Ldap://ldap_server:3269
B
Ldap://ldap_server:80
C
Ldap://ldap_server:443
D
Ldap://ldap_server:3268

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Correct answerD

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Maintenance/Guide/
ece12_userguide_administration_for_ucce.pdf page 170

Question 8

Single choice

How is the ECC variable created for chat, inbound and outbound email activities?

A
User.ece.email.id
B
User.ece.task.id
C
User.ece.activity.id
D
User.ece.customer.name

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Correct answerC

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Installation/Guide/
ece12_installationguide_for_ucce.pdf page 59

Question 9

Single choice

Which feature is unable to be deleted or made inactive?

A
Enterprise Chat and Email
B
Unified CCE
C
Exception Queue
D
Supervisory Queues

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Correct answerC

Explanation

References:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Maintenance/Guide/
ece125_userguide_administration_chat_email_for_pcce.pdf

VOL	TYPE	QUESTIONS
1	Single choice	7
2	Multiple choice	2

Free 500-445 Exam Dumps Preview

Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

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