Free 500-443 Exam Dumps Preview

Question 1

Single choice

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller.

What is the first thing that should be verified as part of troubleshooting in this scenario?

1. A

   Validate user.microapp.isPostCallSurvey variable being set to y in the Main Routing Script.

2. B

   Check if the caller DN settings on SPOG has PCS enabled.

3. C

   Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

4. D

   Check if the caller DN settings on SPOG has valid PCS DN patterns configured.

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Correct answerC

Question 2

Single choice

A report definition user is trying to delete an existing definition but fails.

What is the cause?

1. A

   Another user is editing the report at the same time.

2. B

   The Report Definition has an incorrect Data Source configured.

3. C

   The user does not have Read permission for this definition.

4. D

   The Report Definition is being used with an existing report.

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Correct answerD

Question 3

Single choice

Which protocol is used by UCCE/PCCE to communicate with CUCM?

1. A

   H323

2. B

   TAPI

3. C

   JTAPI

4. D

   SIP

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Correct answerC

Question 4

Multiple choice

What are two ways the Call Studio Application is built or executed? (Choose two.)

1. A

   VXML Server and Virtual Voice Browser execute the VXML application to provide service to the caller.

2. B

   Upload the Call Studio project to the Virtual Voice Browser (WB) server, where it resides as an application.

3. C

   The project is built using WB.

4. D

   The project is built using Call Studio.

5. E

   VXML Application can be called up via a CCE Routing Script using the Send to VRU Script node.

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Correct answersA, E

Question 5

Multiple choice

What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)

1. A

   point to CUSP ip address

2. B

   point to CVP ip address

3. C

   point to IOS g/ws loopback address

4. D

   point to PG ip address

5. E

   point to AW/HDS/DDS ip address

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Correct answersB, C

Question 6

Single choice

How many roles are available to be assigned to a CUIC user?

1. A

   5

2. B

   6

3. C

   7

4. D

   8

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Correct answerC

Question 7

Multiple choice

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

1. A

   Python

2. B

   CSS

3. C

   JSON

4. D

   JavaScript

5. E

   C++

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Correct answersC, D

Question 8

Single choice

What is referred to as a switch leg on CVP?

1. A

   Script request from CVP to UCCE/PCCE

2. B

   Ingress SIP call leg from Ingress gateway to CVP

3. C

   Ringtone call from CVP to WB

4. D

   Agent call initiated by CVP

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Correct answerB

Question 9

Multiple choice

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)

1. A

   web-based reporting platform

2. B

   real-time data reporting

3. C

   log collection tool for PCCE

4. D

   completes configuration changes on PCCE

5. E

   SSH Server for SFTP

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Correct answersA, B