Free 500-052 Exam Dumps Preview

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

What are the peripheral variables in the Set Enterprise Call Info step related to?

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

Why are CSQs associated to the team definition?

A customer purchases 200 Cisco Unified CCX Premium agent seats.

Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Which option can perform Call Progress Analysis in outbound IVR?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

An organization wants to collect an account number from a customer via IVR prompting.

Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.

The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

Which criterion can be used to control supervisor workflows?

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?