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46150T Avaya Solutions for Midsized Customers Online Test (APSS)

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Avaya · 46150T

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Question 1

Single choice

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking communications for a single site with approximately 60 employees, who require access to advanced features?

A
IP Office™ Select
B
Preferred Edition
C
Basic Edition
D
Server Edition
E
Essential Edition

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Correct answerE

Question 2

Single choice

Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A
Report creation
B
Live monitoring
C
Web communications
D
Inbound email processing
E
Supervisor actions

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Correct answerA

Question 3

Single choice

A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."

Which of the following responses will most likely keep you in the room?

A
I've already got everything I need from the IT team, I need to hear it from you!
B
Maybe we can help. What's keeping your agents from meeting their goals?
C
Doing your due diligence with us will buy you sweat equity with IT.
D
Avaya has a long history of placing solutions in the contact-center environment.
E
In a way, aren't we all on the IT team?

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Correct answerA

Question 4

Multiple choice

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and resiliency? (Choose two.)

A
Preferred Edition
B
Basic Edition
C
IP Office™ Select
D
Essential Edition
E
Server Edition

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Correct answersA, D

Question 5

Multiple choice

Which of the following Avaya IP Office™ editions would you position as options for a customer seeking communications for 80 employees, who require access to essential mobility and team-engagement features? (Choose two.)

A
Basic Edition
B
IP Office™ Select
C
Essential Edition
D
Preferred Edition
E
Server Edition

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Correct answersC, D

Question 6

Single choice

The Director of IT indicates to your business partner that they are accepting bids on a telephony system for 100 employees, and the lowest-cost proposal will win the contract.

Which next step do you encourage the partner to take?

A
Propose a solution based on Avaya IP Office™ Essential Edition.
B
Reach out to line-of-business leaders to learn their needs.
C
Propose a solution based on Avaya IP Office™ Basic Edition.
D
When proposing a solution, emphasize ROI (return on investment).
E
Propose a solution based on Avaya IP Office™ Preferred Edition.

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Correct answerC

VOL	TYPE	QUESTIONS
1	Single choice	4
2	Multiple choice	2

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Avaya Solutions for Midsized Customers Online Test (APSS)

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