Free 33820X Exam Dumps Preview

A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls.

Which three are Workforce Engagement optional add-ons? (Choose three.)

Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.

What is the Virtual Appliance that Pod FX Is transitioning to?

Refer to the exhibit.
[Missing the exhibit]
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.

Which component shown in the exhibit is responsible for launching applications?

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

Avaya IXTM Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal.
From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura?8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.

Which two statements are true for the ASP 130? (Choose two.)

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.

Which two IXTM Contact Center bundles offer this feature? (Choose two.)