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3313 Avaya Aura Contact Center Maintenance and Troubleshooting

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Avaya · 3313

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Question 1

Multiple choice

Trace Control is utility used to manager traces for the Contact Center servers.

Which three statements regarding for the Trace Control Utility are true? (Choose three.)

A
The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
B
Logging is controlled with the trace Control Utility.
C
The Trace Control Utility provides the ability to save trace settings in a .doc format.
D
The Trace Control Utility can be accessed from windows > Apps > TraceControl.

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Correct answersB, C, D

Question 2

Single choice

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all

current CCT log files.

How would you make an archive of the log files to provide to support personnel?

A
Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
B
The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
C
Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
D
Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

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Correct answerD

Question 3

Multiple choice

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A
From CCMA > Contact Management, ensure that the treatment address includes the correct SIP
context for the ANMC, CONF and DIALOG services.
B
Confirm recordings have been uploaded to the CCMS.
C
From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes
the correct SIP context for the ANNC, CONF and DIALOG services.
D
Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
E
Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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Correct answersA, C, D

Question 4

Single choice

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

A
The call is disconnected and you must refresh the Real-Time Display Report.
B
The call is removed from the utility and from the Real Time Display Report.
C
The call is removed from the utility but will remain on the Real-Time Display Report
D
The call is removed from the Real-Time Display Report and the call is disconnected.

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Correct answerC

Question 5

Single choice

In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?

A
Avaya aura system Manager (SMGR)
B
Application Enablement services (AES)
C
Contact Center Administration Manager (CCMA)
D
Communication Control Toolkit (CCT)

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Correct answerC

Question 6

Multiple choice

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

A
AAMS Sip message logs
B
CCMS_ASM
C
CCMS_SGM_SipMessages
D
11S Access logs

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Correct answersA, C

Question 7

Single choice

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

A
F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
B
D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
C
C:\Avaya\Logs\CCMS\SipMessages0.log
D
D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

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Correct answerD

Question 8

Multiple choice

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

A
Verify that the DNs configured on the telephone are configured as addresses in CCT.
B
Verify that the domain account has at least one address assigned in CCT.
C
Verify that the domain account AAD is running under is configured in CCT.
D
Verify that the CDNs configured on the telephone are configured as addresses in CCT.

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Correct answersA, C, D

Question 9

Multiple choice

On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security
Configuration, the web Services Security Level is currently set to Security On.

Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

A
Agent Desktop
B
Database Webadmin
C
Outbound Campaign Management Tool
D
Contact Center Multimedia (CCMM) Administration

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Correct answersB, C, D

Question 10

Single choice

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

A
Windows Event Viewer\Performance\Logs
B
Windows Event Viewer\Windows Logs\System
C
Windows Event Viewer\Windows Logs\Security
D
Windows Event Viewer\Windows Logs\Applications
E
Windows Event Viewer\Applications and Services Logs

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Correct answerE

VOL	TYPE	QUESTIONS
1	Single choice	5
2	Multiple choice	5

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Avaya Aura Contact Center Maintenance and Troubleshooting

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