Free 220-902 Exam Dumps Preview

A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:

IP Address: 192.168.1.101

Netmask: 255.255.255.0

DHCP Server:192.168.1.1

DNS Server:192.168.1.2

Default Gateway:192.168.1.1

Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?

Which of the following requirements must be considered when implementing virtual servers with sensitive information?

Joe, a technician, is tasked with disassembling a laptop to replace its motherboard.

Which of the following is the FIRST step he should perform?

Simulation

You need to configure your mobile device to send and receive electronic messages from your company.
Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters:

Email address: [email protected]
Password: P@$$w0rd
Pop.techies.com Port: 110 Security: None
IMAP.techies.com Port: 993 Security: SSL
smtp.techies.com Port: 465 Security: TLS
Company SSID: Techies
Security: WPA2
Passphrase: P@$$w0rd
SSID is not broadcasted

Instructions: You are not authorized to use the Company's WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer.

A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC.

Which of the following would the technician use to accomplish this?

A customer's Windows 7 Home Premium computer displays a stop error and automatically reboots.

Which of the following system utilities can a support technician use to find more information about the cause of the error?

Which of the following steps would allow display output from a laptop to an external display? (Select TWO).

A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed.

Which of the following system tools should be used to troubleshoot this error?

Which of the following file system types is used primarily for optical media?

Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?

A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy.

Which of the following should the technician use to accomplish this?

A new user reports that they are unable to login to the corporate network on their desktop but they are able to access the WLAN from their mobile device. After further inspection, the technician realizes that the wall port is not wired correctly.

Which of the following tools would be used to permanently restore network connectivity to the desktop?

For the last year, a company has gathered statistics on the most common security incidents.

The highest percentage deals with opening email attachments that contain malware.

Which of the following would mitigate this issue without reducing productivity?

A local administrator would like to determine why a laptop is taking so long to boot into the operating system.

Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?

While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic.

Which of the following ports should be opened to allow POP3 mail traffic through the firewall?

Simulation

You need to configure your mobile device to send and receive electronic messages from your company.
Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters:

Email address tech@techies com
Password P@SSwOrd
Pop techies com Port 110 Security. None
IMAP techies com Port 993 Security SSL
Smtp.techies.com Port 465 Security: TLS
Company SSID Techies
Security WPA2
Passphrase P@SSwOrd
SSID is not broadcasted

Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials.
When you have completed the simulation, please select the done button to submit your answer.

A user has highly confidential information on an old hard drive.

Which of the following methods would BEST ensure that the data can never be recovered?

Joe, a technician, would like to map a network drive when he starts up his computer in the morning.

Which of the following commands would he use to accomplish this task?

A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC.
Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly.
Which of the following should the technician perform to resolve this issue without any data loss?
(Select TWO).

Which of the following OS features is unique to Windows 7?

The customer reports their PC freezes up everyday around the same time.

Which of the following utilities would be BEST to check for any error codes?

A local administrator would like to determine why a laptop is taking so long to boot into the operating system.

Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?

A technician is troubleshooting a PC with multiple volumes.
To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

Which of the following provides the GREATEST security for SOHO wireless?

Which of the following is an example of client-side virtualization?

A PC is running slower than usual.

Which of the following tools would BEST diagnose the possible bottleneck?

After successfully removing malware from a user's Windows OS PC, a technician confirms the machine had been infected for many months. Two weeks after removing the malware, the malware inadvertently returns. The technician MOST likely forgot to:

DXDIAG is used to display information about which of the following components and its characteristics?

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found.

Which of the following would be the BEST course of action for the technician to perform NEXT?

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

Simulation

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.
Instructions:

Launch the simulation to repair the failure Type Help in command line to show list of available commands.
When you have completed the simulation, please select the done button.

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down.

Which of the following should the technician do?

Which of the following methods of securing mobile devices will prevent data loss due to corruption?

In order to pair a phone with another device like a GPS or a car stereo through Bluetooth, which of the following steps need to be taken?

Which of the following is an advantage of MOST tablets over laptops?

A new virus has been spreading via USB flash drives when they are plugged in. An administrator has been tasked with securing the workstations.

Which of the following should be done FIRST?

A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop.

Which of the following procedures would accomplish this?

A technician wants to know if a PC has an embedded wireless card.

Which of the following tools should be used?

A SOHO network with nine workstations all connected to a switch is located in a room that visitors can enter. A technician wants to make the network secure from visitors.

Which of the following would be the BEST solution?

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups.

Which of the following is MOST likely the cause of the pop-ups?

A user states that their old Windows XP notebook loses time when they power it off.

Which of the following items would address this problem?

Which of the following ports and protocols are MOST likely needed to set up email on a mobile device?

A user has stated a workstation is having problems loading certain websites. The user claims to have clicked on a link from a web page and nothing happened. However, other websites are displaying correctly. The technician advises the user to clear the browser cache and try again, but that does not fix the issue.

Which of the following is the MOST likely cause in this scenario?

For which of the following instances is System Restore MOST likely to be used?

Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred".

Which of the following is the MOST likely cause of this issue?

A technician is removing malware from a computer in safe mode and is having trouble with one of the infected files. The anti-malware suite is unable to remove or quarantine it and the system will not let the technician manually delete it, even though it is not in use.

Which of the following can the technician use to remove the file?

A technician is taking apart a laptop in order to replace an internal part.
During this process, which of the following represents a best practice?

A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt.

Which of the following is the utility that the technician should use to access Remote Desktop Connection?

Which of the following is solely designed to avoid detection by an antivirus program by using the underlying operating system to its advantage?

A website that attempts to mimic a bank website with malicious intent is known as which of the following?

Simulation

You have been tasked with setting up a new executive's laptop on his home network. After an investigation, you find that his home network is wired and has the following settings:

IP range is 10.10.10.0
Netmask is 255.255.255.0
Default gateway is 10.10.10.1

Additionally, the router's address is used as the primary DNS server and WINS is not in use.

Please configure the laptop with an IP address of 10.10.10.15, ensuring that the laptop will still work when plugged into the switch at the office, which is configured for DHCP. Do not make any other unnecessary configurations to the laptop.

Instructions: Keyboard shortcuts are not available. When you have completed the simulation, please select the done button to submit your answer.

Following an authorized person through a door or other security check point without showing proper identification or defeating a security mechanism is known as which of the following?

Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets 2000 Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15 Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:

Network name:Joe's Hotspot
Security:WPA2/PSK
Password:hotspot
Band:2.4 GHz
Client DHCP start address:192.168.23.1

Which of the following is the MOST likely cause of the problem?

When installing Windows on a new server, a technician gets an error reporting that no suitable hard drives are available for installation.

Which of the following is MOST likely the issue?

A technician, Joe, has a wired switch in a conference room for guests.
In which of the following ways could Joe restrict the network to only six devices at a time, with minimum management effort?
(Select TWO).

A user wants to ensure important documents are protected from accidental deletion, system malfunctions, and malicious activity.

Which of the following features should the user implement?

A Google account on an Android device by default will synchronize to which of the following locations?

Which of the following devices would provide the GREATEST security to a server room?

Which of the following is the command line entry to start an archive or restore a process on a Windows XP computer?

Which of the following command line tools will terminate a non-system process without restarting the computer?

A user is concerned about an issue with iOS.
The user MOST likely has which of the following devices?

Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse.

Which of the following could be the issue?

A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work.
After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?

Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining.

Which of the following can Joe MOST likely do to resolve the issue without a loss of data?

A technician has received a call from a user who opened an application and was presented with an error message stating the application has failed to load properly and will now close. The user has rebooted the PC several times and keeps getting the same message. The user has administrative rights on the local machine.

Which of the following tools should be used to resolve this issue QUICKLY?

A technician receives a call late in the evening that employees of a small business cannot access the company's remote access server. The technician cannot get a response from the server or the router at the site. Upon gaining access to the physical site, the technician discovers the router unplugged from the power source.

Which of the following should be implemented to reduce the chance of this happening again?

Which of the following is the MAIN reason that corporate policies protect access to PII?

A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete.

Which of the following Control Panel paths should the technician use in order to prevent this from occurring?

A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message.

Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

A company is looking to donate a collection of old PCs that are no longer needed.

Which of the following data destruction methods would be MOST secure for highly sensitive information?

A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate.

Which of the following actions should the technician take NEXT?

Which of the following technologies can be used to secure mobile devices and their data? (Select TWO).

A technician is tasked with setting up a user's webmail on a tablet, phone, and laptop. The user would like the data synced to all three devices.
Which of the following items can be synced to the devices via webmail?
(Select THREE).

A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced.

Which of the following is the NEXT step the technician should perform?

A computer is displaying an "Operating system is not found" error whenever it is powered on. The computer is secured in a cabinet, so that only the front panel is accessible. The technician boots from a Windows installation CD and finds that there is a Windows folder on the computer.
Before attempting a re-installation of the operating system, which of the following should the technician do NEXT?

A technician troubleshooting a computer finds a faulty video card and needs to replace it.

Which of the following safety procedures should be used to prevent damaging the new part?

Which of the following common security threats could be occurring when a user receives an email with a link to login and change their username and password?

A technician is troubleshooting a computer that has been infected with a virus. Upon rebooting, the computer states that NTLDR is missing. The computer cannot boot into safe mode, and reinstalling the OS is not an option.

Which of the following is the BEST option to use to restore the machine to a bootable state?

A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported.

Which of the following should the technician do FIRST to try to get the application installed in Windows 7?

An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts.

Which of the following accounts should the administrator create for the user?

The practice of following an authorized person through an entrance without using a badge to defeat security is called:

A client has requested a workspace environment configuration that will allow employees to work in a virtual space for specific projects, but when working on other projects, allow them to work locally.

Which of the following is the BEST solution for this virtual configuration?

Which of the following operating systems supports full BitLocker functionality?

Which of the following is the safest way to download and install a new program on a mobile device?

A company has a web application that is in the cloud on a multi-tenant server. The web application is connected to a database that is also in the cloud.

Which of the following cloud computing concepts does this describe?

A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen.

Which of the following can the technician perform to resolve this issue?

A user wants to be able to access email from all devices.

Which of the following formats should be used to allow this synchronization?

A client has a computer that is infected with several viruses and spyware.

Which of the following should the technician perform FIRST before spyware removal?

Which of the following settings MUST be configured in order to turn on a VoIP phone?

A technician has just installed and terminated a new CAT5 network cable. The device using the cable cannot connect to the network.

Which of the following tools would be BEST in troubleshooting this issue?

Which of the following statements BEST describes client-side virtualization?

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information:

IP address: 192.168.10.45

Subnetmask: 255.255.255.0

Gateway: 192.168.11.1

DNS server 1: 192.168.10.2

DNS server 2: 8.8.8.8

Which of the following is the cause of the problem?

A user reports that CAD drawings are taking an excessive amount of time to load and save. The technician determines that while the files are large, they previously loaded and saved in much less time. The files are located in C:\Users \Engineer\MyDocuments\CAD Files\. The user indicates these drawings are updated

frequently.

Which of the following tools should the technician use to help resolve this issue?

A technician is working a trouble ticket for a user. After addressing the issue, the technician asks the user to verify functionality. The user confirms the system is functioning, but the computer's speakers now emit an irritating noise. The technician states this is a byproduct of the solution, and the user will eventually get used to the noise.

Which of the following professionalism principles is the technician failing to address?

A user's PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server.

Which of the following technologies would help RIS install this image?

An iOS user does not want to automatically connect to wireless networks that are broadcasting. Which of the following settings must be enabled in iOS 5.
x to authorize connecting to wireless networks?

A customer consults a technician about a series of computers that fail to finish an overnight task on a regular basis. The problem seems to only occur early morning between Tuesday and Wednesday, and affects computers running the same operating system.

Which of the following Windows features is MOST likely the cause?

Which of the following is a security threat that disguises itself as legitimate software?

A user recently installed a new video driver on a PC but now it will not boot.

Which of the following is the BEST option to correct the issue?

After installing a new printer the organization determines that there are problems printing images and very large files.

Which of the following will MOST likely resolve the issue?