Free 220-802 Exam Dumps Preview

A technician receives a call late in the evening that employees of a small business cannot access the company's remote access server. The technician cannot get a response from the server or the router at the site. Upon gaining access to the physical site, the technician discovers the router unplugged from the power source.

Which of the following should be implemented to reduce the chance of this happening again?

A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print.

Which of the following actions should the technician take FIRST?

By definition, a rootkit does which of the following?

You are working on a Windows 7 Ultimate computer. An application called DLP 2.0 is failing to start properly.

You are required to disable two of its components in MSconfig.
Which two tabs should you access?
(Select the two best answers.)

A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears loud noise coming from inside the case.

Which of the following is MOST likely the cause?

When running a combination of full and incremental backups, which of the following represents the required tapes in order to completely restore a system?

Windows 7 has notified a user that it has blocked access to the following address in Internet Explorer: ftp:// ftp.microsoft.com:21.

Which of the following Windows features should the technician check to ensure that there is not an explicit rule disallowing access to this location?

A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop.

Which of the following procedures would accomplish this?

An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on.

Which of the following features would BEST assist this analyst?

An inkjet printer used for printing marketing brochures is losing color stability (e.g. orange appears brown, red appears purple).

Which of the following items should a technician do FIRST?

A user just bought an iPad and wants to connect to their work email. The user's employer has a Microsoft Exchange server for email.

Which of the following would the technician configure to allow the user to access email on the iPad?

At the airport the company sales employees work on their laptops to submit financial proposals.

Which of the following would mitigate shoulder surfing?

A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive.

Which of the following methods is BEST for the technician to use?

A worker from a branch office goes to the main office for a meeting. They plug their laptop into a couple of wall jacks and do not get network connectivity.

Which of the following should the technician check to resolve this issue for the employee?

A customer calls and states that when they have been using their computer for a long time the computer reboots itself with no error.

Which of the following is the MOST likely cause of the issue?

Which of the following locations would a technician use to add a Windows 7 computer to a domain?

In order to establish a VPN to a company firewall, Joe, a technician needed to have an RSA token and provide a user name and password to connect to the main office. This is an example of:

A technician wants to ensure that only authorized administrators can make configuration changes to the company's wireless router.

Which of the following MUST the technician change to prevent unauthorized users from modifying the access point configuration?

A user reports that they cannot save a file in their word processing software, but yesterday the software was working fine.

Which of the following tools would a technician use to BEST resolve this issue?

A technician is replacing a processor in a workstation. After installation, the workstation starts up and immediately shuts down; the technician tries to start the workstation several more times and gets the same result.

Which of the following is the cause of this issue?

A technician replaced a video card on a desktop PC. The technician powers on the PC to install the device drivers. The PC boots up and goes through the POST, but the screen goes black when trying to boot the operating system.

Which of the following steps should the technician perform NEXT to troubleshoot this issue?

A user is running a RAID 0 array and has problems with one of the drives.

Which of the following actions will the technician take NEXT?

Joe, a user, should be aware of his surroundings when using a portable device to ensure that which of the following does not occur?

A user has just installed an old CRT monitor on their home PC, and is connected to the onboard VGA port. The user notes that the display has a green tint at all times.

Which of the following is the MOST likely cause of the issue?

Which of the following devices is MOST likely to come standard with a solid state hard drive?

A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems.

Which of the following features in Windows 7 may be responsible for this problem?

A user has a work laptop configured with a static IP. The user wants to be able to take the laptop home and connect it to their router which uses DHCP. However, the user does not want to manually change their settings every day.

Which of the following is the BEST step the user could take to make this possible?

Simulation

You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters:

Email address: [email protected]
Password: P@$$w0rd
Pop.techies.com Port: 110 Security: None
IMAP.techies.com Port: 993 Security: SSL
smtp.techies.com Port: 465 Security: TLS
Company SSID: Techies
Security: WPA2
Passphrase: P@$$w0rd
SSID is not broadcasted

Instructions: You are not authorized to use the Company's WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer.

A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards.

Which of the following Control Panel locations can provide information to review and correct this issue?

A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences.

Which of the following should be implemented?

Joe, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later.

Which of the following installation methods would be MOST effective for him to use?

Which of the following is the BEST definition of what an accelerometer does?

Which of the following requires desktop software to synchronize contacts with the PC?

A network printer has quit printing from all connected customers. No error messages are displayed on the printer and the network connection is working.

Which of the following is the FIRST troubleshooting step for the technician to try?

A large magnet is placed too close to a CRT monitor.

Which of the following will MOST likely occur?

Which of the following provides the GREATEST security for SOHO wireless?

Which of the following is the default location for temp files in Windows 7?

A technician would like to restart a computer from a command line tool.

Which of the following tools should the technician use?

A consultant is looking to consolidate six company servers onto one physical system.

Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?

Which of the following OS based features limits access to a workstation? (Select TWO).

The mouse arrow on Joe's laptop screen is unexpectedly moving around while he types on the built-in keyboard.

Which of the following would be the lowest cost solution to the problem?

Which of the following features helps to prevent shoulder surfing?

A customer consults a technician about a series of computers that fail to finish an overnight task on a regular basis. The problem seems to only occur early morning between Tuesday and Wednesday, and affects computers running the same operating system.

Which of the following Windows features is MOST likely the cause?

A user receives an email seemingly from the director of the company's IT department. The user however notices that the content of the email is asking for information specifically forbidden to be shared with anyone.
This type of interaction is known as which of the following?

Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?

A user reports slow performance on their PC after importing some photos.

Which of the following maintenance tasks should a technician recommend in order to increase performance?

Which of the following methods of securing mobile devices will prevent data loss due to corruption?

By default, a file or folder will receive its NTFS permissions from the parent folder.

Which of the following does this describe?

A customer calls and states that they are getting a lot of pop-ups and the new antivirus they just downloaded is not helping.

Which of the following is the MOST likely cause of the issue?

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig information:
IP address: 192.168.10.45
Subnetmask: 255.255.255.0
Gateway: 192.168.11.1
DNS server 1: 192.168.10.2
DNS server 2: 8.8.8.8

Which of the following is the cause of the problem?

Which of the following is an advantage of installing a 64-bit processor versus a 32-bit processor?

Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?

A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network.

Which of the following should the technician do?

A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

An administrator would like a file to retain its archrival bit status, but wishes to store it on another drive than the one it was created on.

Which of the following commands would BEST suit this need?

The IT department is concerned with budget cuts and needs to implement a new SQL server to support a project.

Which of the following is the MOST cost-efficient and secure way to add a new SQL server?

Joe, a technician, recently built a new gaming PC for Ann, a customer, with two hard drives configured in RAID 0. Ann calls and states she was playing a game online and the computer shut off. Now the computer will not boot.

Which of the following is a cost effective way to correct the issue?

An administrator is asked to review a file on a local drive. The file contains what appear to be multiple conversations from emails, chat sessions, and various word processing files that were accessed during the past several days. Ann, the user, advises the administrator this was not a file she had created.
The file is MOST likely created by which of the following?

A night shift employee constantly fails to logoff at the end of their shift. The employee on the next shift regularly does not bother to log in because they are not prompted to do so.

Which of the following actions would be BEST for the technician to do to correct this issue?

Which of the following usually incorporates an 8-digit code that can be found on the bottom of a SOHO router?

Which of the following commands would a technician use to map a network share?

After installing a new printer the organization determines that there are problems printing images and very large files.

Which of the following will MOST likely resolve the issue?

A customer is reporting that since switching from an XP to a Windows 7 computer, the main application they use no longer starts. The vendor of the application no longer exists and the customer does not want to find an alternative replacement at the moment.

Which of the following can a technician do to try to get the application running?

After a recent power spike, a user upgrades their motherboard. However, every time they try to turn their workstation on, it only crashes and performs a core dump. All hard drives and processors are compatible with the new motherboard.

Which of the following symptoms has MOST likely occurred?

An administrator sets up a wireless device that they will need to manage across the Internet.

Which of the following security measures would BEST prevent unauthorized access to the device from the Internet?

Which of the following PING switches would be used to continue a ping to a host until stopped?

A technician has just updated a user's PC to Windows 7 and connected to a network printer through a print server. After finishing, the user reports that the printer will not print.

Which of the following is the MOST likely reason for this issue?

Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designated for guest use?

Which of the following file system types is used primarily for optical media?

When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).

After being infected with a virus, a user's computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user's backup.

Which of the following tools would BEST reset the computer to how it worked when first purchased?

Which of the following describes when a child folder has the same permissions as its parent folder?

A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms.

Which of the following would BEST alleviate this problem?

A technician is working on an issue and has identified the problem and worked out the cause.

Which of the following would MOST likely be the NEXT step the technician should make?

A client is running Windows 7 Ultimate and has a requirement to run a program that only runs under Windows XP.

Which of the following could the client utilize?

Which of the following BEST describes geotracking?

Which of the following is considered a method of physical security?

A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails.
Where should the technician look NEXT for more information?
(Select TWO).

A local administrator would like to determine why a laptop is taking so long to boot into the operating system.

Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?

Which of the following is a common component found on ultra thin laptops and tablet devices?

A technician encounters a PC where they can hear the power supply fan running, but the system is not booting up and there is no display.
Which of the following are the MOST likely causes?
(Select TWO).

A network consultant needs to redo a CAT5e wall jack that has become unusable due to recent physical damage.
In order to install the replacement jack, which of the following tools would need to be used to both install and validate the hardware?
(Select TWO).

In order to prevent other users from editing files in `C:\ Files', which of the following steps should be taken?

A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal.

Which of the following OS command line tools should be used?

A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address.

Which of the following should the technician do to resolve the issue?

Which of the following paths would a technician use to map a network drive?

Which of the following options in Windows is the best way to secure a workstation?

A technician wants to know the MAC address of a computer.

Which of the following commands would the technician use?

Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?

A user states they are hearing a clicking noise coming from the computer. There is a message on the screen saying no operating system found, and the computer then attempts to boot from PXE.

Which of the following should the technician perform?

The swap file is described as which of the following?

A user attempts to remote into their machine at night but cannot connect. The user believes that someone is unplugging their computer from the network at night and plugging in a personal machine.

Which of the following security measures would BEST prevent this behavior from continuing?

A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on.

Which of the following Control Panel options would be used to control the users that are able to shut the computer down?

Which of the following is required in order to receive push email notifications on a mobile device?

A customer states that their wireless stops working a few times a day. They said the problem started when a new neighbor moved in.

Which of the following is the MOST likely cause of the issue?

Which of the following command line tools will terminate a non-system process without restarting the computer?

Which of the following is an advantage of MOST tablets over laptops?

A user receives the following email message: From: IT Department
To: Joe User
Subject: Email quota exceeded.
Your mailbox has reached the maximum size. Your account will be suspended unless you provide the IT department the following required information: Username: Password:

This an example of which of the following?

Many business laptops now come with fingerprint readers to enable users to login without typing in passwords.
This is an example of which of the following?