Activity logs show a large amount of data downloaded from a company server to an employee's workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee's regular job functions. Which of the following steps should the technician take NEXT?
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A
Report through proper channels
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B
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C
Continue to track more evidence
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D
Preserve the chain of custody
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Correct answerA
ExplanationThis is the breach of security. You need to report through proper channel to the senior management about this breach. You can report to your supervisor and he/ she can report to higher authorities for further investigation.
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?
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A
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B
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C
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D
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Which of the following RAM types is rated at PC2400?
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A
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B
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C
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D
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Question 4
Multiple choice
Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).
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A
-
B
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C
-
D
Anti-bacterial surface cleaner
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E
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Correct answersB, C
ExplanationUse vacuum and compressed air to clean dust and debris that accumulates inside a computer. Vacuum will suck the debris and dust and the compressed air will blow out the fine particles of dust from nooks and corners inside a computer.
Which of the following cable types has extra shielding built into the cable to guard against EMI?
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A
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B
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C
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D
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DRAG DROP A customer, Ann, has requested two custom PCs. one to be used for gaming and the other to be used as a virtualization workstation for her business. The gaming PC should support the latest games and gaming peripherals. The virtualization workstation should be able to host several production virtual machines as part of Ann's home business. Instructions: Use the tabs at the top to switch between the PCs. Objects should be placed on the appropriate slot/display areas and can only be used once. All slot/display areas should be filled. Once the simulation is complete, select the done button to submit. 
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Which of the following would be the MOST important factor to consider when building a virtualization workstation?
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A
High-end graphics card with onboard memory
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B
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C
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D
Maximum RAM and CPU cores
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Correct answerD
ExplanationVirtualization requires a lot of memory and processing power. If you install 2 or 3 operating systems, you will be needing memory and processors to keep them running in optimal condition. Therefore, you need maximum RAM and CPU cores to make sure you have enough resources for your virtualization platform.
A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation?
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A
Set all users to administrators
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B
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C
Reimage the workstation and deploy
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D
Adhere to the chain of custody
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Correct answerD
ExplanationReference. http://www.computer-forensics.net/FAQs/what-is-a-chain-of-custody.html
A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement?
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A
Upgrade external storage to USB 3.0
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B
Upgrade non RAID hard drives to SSD
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C
Configure software RAID 5
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D
Install additional eSATA drives
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Correct answerC
ExplanationReference. http://www.adaptec.com/nr/rdonlyres/14b2fd84-f7a0-4ac5-a07a-214123ea3dd6/0/4423_sw_hwraid_10.pdf
Question 10
Single choice
When installing an express card in a laptop, a technician should be aware that the difference between ExpressCard/34 and ExpressCard/54 is which of the following?
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A
The width in millimeters of the card
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B
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C
The power required to run the card
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D
The number of pins on the card
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Question 11
Single choice
Which of the following types of expansion slots are MOST likely used for modem, network, and audio adapters?
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A
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B
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C
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D
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Question 12
Single choice
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
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A
Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution.
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B
Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.
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C
Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.
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D
Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.
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Correct answerC
ExplanationCustomer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.
Question 13
Single choice
Which of the following provides the BEST protection from brown outs?
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A
-
B
Computer power supply with built in surge protections
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C
Motherboard with built-in surge protection
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D
Uninterruptible power supply
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Question 14
Single choice
A technician has installed a serial printer on a PC in the shipping department. The printer self test ran without error. The user states that printed documents include many wrong characters. Which of the following should be performed to correct this problem?
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A
Replace the printer I/O logic and run the printer self test again.
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B
Replace the printer cable and reset the printer to factory defaults.
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C
Change the printer communication speed to the port setting speed.
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D
Change the Parity to eight bit even and one stop bit.
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Question 15
Single choice
Which of the following is an example of a Class C TCP/IP address?
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A
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B
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C
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D
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Question 16
Single choice
Which of the following RAM modules has a PC rating of 10600?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://en.wikipedia.org/wiki/DDR3_SDRAM
Question 17
Single choice
Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?
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A
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B
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C
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D
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Correct answerB
ExplanationReference. http://www.di.unisa.it/~vitsca/RC-0910I/ch04.pdf (page 25)
Question 18
Single choice
A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
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A
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B
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C
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D
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Question 19
Single choice
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the problem?
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A
Clean all of the printer rollers with alcohol.
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B
Replace the rollers in the printer.
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C
Replace the paper with new stock.
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D
Remove and clean the print heads.
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Question 20
Single choice
Which of the following is the FIRST option a technician should consider when deciding to purchase a docking station or port replicator?
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A
Difficulty or ease of use for the end user
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B
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C
Whether there are enough ports
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D
Compatibility of the device it connects to
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Question 21
Single choice
Which of the following motherboards would fit in an ATX case?
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A
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B
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C
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D
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Correct answerD
ExplanationReference. http://www.tomshardware.com/forum/275124-30-micro-standard
Question 22
Single choice
A technician needs to replace a computer's hard drive. Which of the following should the technician do FIRST?
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A
Remove network connections
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B
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C
Self ground on the computer case
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D
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Question 23
Single choice
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe's requirements?
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A
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B
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C
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D
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Question 24
Single choice
Which of the following ports is used for HTTPS traffic by default?
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A
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B
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C
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D
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Question 25
Single choice
A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance?
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A
Slower memory in both blue slots and faster memory in both black slots
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B
Memory that matches in speed and size in either both blue slots and both black slots
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C
Faster memory in both blue slots and slower memory in both black slots
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D
Place memory in either both black slots or both blue slots but not both at the same time
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Correct answerB
ExplanationBlue slots are for fast memory and black ones are for slower memory.
Question 26
Single choice
Which of the following cable types should always be used through life safety areas?
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A
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B
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C
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D
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Correct answerB
ExplanationPlenum cable is fire retardant. That's why it should be used through life safety areas. It doesn't produce hazardous smoke when burned.
Question 27
Single choice
Which of the following cable types is characterized by an insulated core wire covered with a braided shield?
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A
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B
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C
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D
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Question 28
Single choice
A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:
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A
remove the printer share from the network.
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B
attach the printer to a print server.
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C
purchase inexpensive inkjet printers for all users.
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D
move the print share to another computer.
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Question 29
Single choice
Which of the following protocols would an email client use?
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A
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B
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C
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D
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Question 30
Single choice
Which of the following features of a CPU socket is designed to make installation of a CPU easier?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://www.techterms.com/definition/zif
Question 31
Single choice
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?
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A
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B
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C
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D
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Question 32
Single choice
A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
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A
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B
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C
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D
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Correct answerD
ExplanationReference. http://www.wikihow.com/Transfer-VHS-Tapes-to-DVD-or-Other-Digital-Formats
Question 33
Multiple choice
A user who performs data entry would like to use the number pad on a laptop that does not have one. Which of the following solutions should a technician recommend? (Select TWO).
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A
Use a Bluetooth connected mobile device
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B
Use a USB connected Number Pad
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C
Install number pad software in Windows
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D
Enable the number pad using a function key
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E
Re-map keys using Character Map
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Question 34
Single choice
Which of the following slots would MOST likely be used to install and configure a modern RAID card?
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A
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B
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C
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D
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Question 35
Multiple choice
Which of the following are examples of multimedia devices? (Select TWO).
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A
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B
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C
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D
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E
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Correct answersC, D
ExplanationMultimedia is the integration of multiple forms of media. This includes text, graphics, audio, video, etc. For example, a presentation involving audio and video clips would be considered a "multimedia presentation." Educational software that involves animations, sound, and text is called "multimedia software." CDs and DVDs are often considered to be "multimedia formats" since they can store a lot of data and most forms of multimedia require a lot of disk space. Webcam incorporates both audio and video. Similarly, microphone is a multimedia device because it incorporates sound and it can also be used for various applications. Touchscreen, scanner and digitizer are input devices because they require input from the user to function properly.
Question 36
Single choice
When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take?
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A
Confirm an actual infraction has taken place
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B
Confront the suspected person with incident details
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C
Notify others so that peers will stop the activity
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D
Erase the contents of the user's computer and disable their account
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Question 37
Single choice
Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?
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A
The operating system must be upgraded to Windows Ultimate.
-
B
Flash the system's motherboard CMOS.
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C
Upgrade to the latest Windows Media Player.
-
D
Install the manufacturer's drivers for the OS.
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Correct answerD
ExplanationInstall the drivers that came with the Blu-ray ROM. Without the drivers, the computer might not recognize the drive.
Question 38
Single choice
Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling?
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A
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B
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C
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D
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Correct answerA
ExplanationReference. http://www.webopedia.com/TERM/S/shielded_twisted_pair.html
Question 39
Single choice
Anne, a technician, is asked to immediately fix a CEO's tablet that is not connecting to the network, and she realizes it is missing its static IP settings. When she returns to her desk with the tablet to research the correct settings, the CEO comes over and berates her for walking away with the equipment. Which of the following is the BEST way to handle this situation?
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A
Hand the tablet back unfixed so the CEO is immediately appeased.
-
B
Politely explain the reason for removing the tablet and return it after inputting the settings.
-
C
Complete the settings fix before handing the tablet to the CEO, then immediately inform her Manager.
-
D
Calmly explain why she was correct for taking the tablet.
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Question 40
Single choice
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?
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A
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B
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C
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D
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Question 41
Single choice
A technician is connecting an old dot matrix printer to a computer. The printer's cable has a non-rectangular connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following?
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A
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B
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C
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D
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Question 42
Single choice
Which of the following BEST describes the purpose of a TV tuner card?
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A
Decrease the interference associated with the incoming signal
-
B
Increase the reception of nearby televisions
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C
Convert the user's Internet service into a television signal
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D
Decode NTSC or PAL signals for the PC
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Question 43
Multiple choice
When building a custom PC, which of the following PC roles is MOST likely to require a high-end graphics card? (Select TWO).
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A
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B
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C
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D
-
E
Virtualization Workstation
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Question 44
Single choice
Which of the following connector types is only used for Coaxial?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://en.wikipedia.org/wiki/F_connector
Question 45
Single choice
Which of the following network devices would BEST be used to replace a hub?
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A
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B
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C
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D
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Question 46
Multiple choice
Which of the following wireless standards operates at 5GHz? (Select TWO).
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A
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B
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C
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D
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E
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Question 47
Single choice
Which of the following network topologies is the MOST likely to affect other downstream devices if an issue occurs?
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A
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B
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C
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D
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Question 48
Single choice
Which of the following devices is necessary to provide power to a laptop LCD screen?
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A
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B
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C
-
D
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Correct answerC
ExplanationReference. http://www.ehow.com/how-does_5011808_inverter-work-laptop.html
Question 49
Single choice
Which of the following wireless standards broadcasts in the 5 MHz range only?
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A
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B
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C
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D
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Question 50
Single choice
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard?
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A
Reseat all power connections.
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B
-
C
Install the graphics card.
-
D
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Question 51
Single choice
Which of the following ports is used for a secure browser connection for an online purchase?
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A
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B
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C
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D
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E
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Question 52
Single choice
A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?
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A
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B
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C
-
D
A hardware volume control
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Question 53
Single choice
Which of the following socket types supports an Intel iCore second generation processor?
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A
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B
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C
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D
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Question 54
Multiple choice
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO).
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A
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B
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C
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D
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E
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Correct answersB, E
ExplanationRemove all power sources before opening the first screw on the laptop. Battery is a power source and can pose an electric hazard. So remove the battery and the AC power adapter that charges the battery.
Question 55
Single choice
Which of the following wireless standards is backwards compatible with 802.11g?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://www.networkworld.com/newsletters/wireless/2006/0206wireless1.html
Question 56
Single choice
Which of the following would be used to connect two remote sites?
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A
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B
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C
-
D
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Question 57
Single choice
Which of the following items should be used when cleaning a laser printer of excess toner?
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A
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B
-
C
-
D
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Correct answerD
ExplanationReference. http://home.roadrunner.com/~ketubah/tonermishap/toner/toner.html
Question 58
Single choice
In a laser printer, which of the following components uses heat to apply the toner onto the page?
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A
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B
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C
-
D
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Correct answerA
ExplanationReference. http://www.suppliesguys.com/info/what-is-a-fuser-unit.htm
Question 59
Single choice
Which of the following is the FIRST component to transfer heat away from a processor?
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A
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B
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C
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D
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Correct answerA
ExplanationReference. http://www.techpowerup.com/articles/overclocking/134
Question 60
Single choice
A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time?
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A
Function keys on keyboard
-
B
-
C
Display settings in Control Panel
-
D
Turn the monitors on and off
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Correct answerA
ExplanationReference. http://superuser.com/questions/393827/how-to-toggle-between-different-monitors-with-one-key-on-windows-7
Question 61
Single choice
A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://en.wikipedia.org/wiki/DDR3_SDRAM
Question 62
Single choice
Which of the following should a technician do FIRST in the BIOS to set up drive encryption?
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A
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B
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C
-
D
Enable virtualization support
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Question 63
Single choice
Which of the following connection types uses a 15-pin connector for displays?
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A
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B
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C
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D
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Question 64
Single choice
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the following connections is MOST likely down?
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A
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B
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C
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D
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Question 65
Single choice
Two computers in a SOHO would like to use the same printer. Which of the following would be the LEAST expensive way of accomplishing this with an existing printer already attached to one of the computers?
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A
Install an Ethernet hardware print server
-
B
Configure Printer Sharing settings
-
C
Directly connect both computers to the printer
-
D
Install wireless cards in the computers
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Question 66
Single choice
Which of the following panel types would allow for the THINNEST possible display monitor?
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A
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B
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C
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D
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Correct answerA
ExplanationReference. http://electronics.howstuffworks.com/difference-between-lcd-and-led.htm
Question 67
Single choice
Which of the following versions of Windows XP would a technician MOST likely install for a small business?
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A
Windows XP Professional 64-bit
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B
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C
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D
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Question 68
Single choice
Which of the following is the subnet mask for a Class C IP address?
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A
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B
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C
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D
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Correct answerD
ExplanationReference. http://www.planix.com/~woods/classc.html
Question 69
Single choice
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS?
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A
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B
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C
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D
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Question 70
Single choice
A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop?
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A
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B
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C
-
D
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Correct answerC
ExplanationReference. http://www.webopedia.com/TERM/E/ESD_wrist_strap.html
Question 71
Single choice
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
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A
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B
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C
-
D
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Correct answerA
ExplanationReference. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl05819
Question 72
Single choice
When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?
-
A
Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.
-
B
Be wary that some people may be more sensitive to time guarantees on projects.
-
C
Be sensitive to cultural differences that may exist for the other party.
-
D
Be careful not to simplify technical terms with the other party.
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Correct answerC
ExplanationYou need to be careful about the cultural differences that may exist for a person from a different country or cultural background.
Question 73
Single choice
Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum?
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A
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B
-
C
-
D
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Correct answerD
ExplanationReference. http://en.wikipedia.org/wiki/IEEE_802.11#802.11n
Question 74
Single choice
Which of the following laptop components can be replaced without having to power off the machine?
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A
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B
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C
-
D
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Question 75
Multiple choice
Which of the following cables can transmit Gigabit speeds? (Select TWO).
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A
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B
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C
-
D
-
E
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Question 76
Single choice
When troubleshooting a motherboard that has no power, which of the following steps would the technician do FIRST?
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A
-
B
-
C
Replace the motherboard with a new one.
-
D
Make sure the computer is plugged in.
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Question 77
Single choice
Which of the following types of cable should be used to prevent toxic smoke and spreading of fire?
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A
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B
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C
-
D
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Question 78
Single choice
Older laptops that did not use LEDs used which of the following to power the backlight lamp?
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A
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B
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C
-
D
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Question 79
Single choice
Which of the following media types is BEST for backups of very large storage systems?
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A
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B
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C
-
D
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Question 80
Single choice
A technician is installing a new IDE optical drive. Which of the following power connectors is needed for the new drive to function?
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A
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B
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C
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D
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Question 81
Single choice
A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?
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A
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B
-
C
-
D
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E
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Question 82
Single choice
Which of the following displays uses gas to display the image?
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A
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B
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C
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D
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Question 83
Multiple choice
A user is asking for recommendations on building a PC that will primarily be used for gaming. Which of the following should the technician recommend? (Select TWO).
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A
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B
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C
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D
Thunderbolt expansion cards
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E
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F
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Question 84
Single choice
A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?
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A
Review manufacturer's documentation for disassembly procedures
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B
Remove all screws from the bottom of the case
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C
Remove the display and all attached wiring from the base
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D
Ensure that the battery has a full charge
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Correct answerA
ExplanationBefore replacing an internal component on a laptop, it is advised to review manufacturer's documentation and check disassembly procedures.
Question 85
Single choice
Which of the following provides the LEAST network security?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://www.buzzle.com/articles/router-vs-switch-vs-hub.html
Question 86
Single choice
When adding a FireWire adapter to a laptop, which of the following ports would MOST likely be used?
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A
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B
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C
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D
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Question 87
Single choice
Which of the following wireless encryption types is vulnerable to weak IVS attacks?
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A
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B
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C
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D
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Correct answerA
ExplanationReference. http://www.networkworld.com/research/2002/0909wepprimer.html
DRAG DROP Drag and drop the IP address next to the appropriate description. 
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Question 89
Single choice
Which of the following Internet connection types has the HIGHEST latency?
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A
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B
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C
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D
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Question 90
Single choice
A technician needs to enable remote connections to a workstation that is to be accessed from an external network. Which of the following settings on the router needs to be configured?
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A
Network Address Translation
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B
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C
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D
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Question 91
Single choice
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
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A
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B
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C
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D
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Correct answerC
ExplanationReference. http://www.inktechnologies.com/blog/cleaning-printer-rollers/
Question 92
Single choice
Which of the following PC configurations would benefit the MOST from additional processor cores?
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A
Virtualization Workstation
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B
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C
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D
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Question 93
Single choice
Video editing workstations require the fastest hard drive access times with large storage capacity. Which of the following hard disk setups would be MOST ideal for the described computer?
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A
Two 500 GB SATA2 hard drives used in a JBOD array
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B
Two 500 GB SATA2 hard drives in a hardware RAID 0
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C
Two 500 GB SATA2 hard drives in a hardware RAID 1
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D
Two 500 GB SATA2 hard drives in a software RAID 0
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Correct answerB
ExplanationReference. http://forums.mydigitallife.info/threads/12651-2x-200GB-SATA-I-Raid-0- v-s-single-500GB-SATA-II
Question 94
Single choice
Which of the following provides the MOST storage capacity?
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A
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B
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C
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D
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Question 95
Single choice
Which of the following connectors is used to connect a DSL modem to a wall outlet?
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A
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B
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C
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D
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Correct answerC
ExplanationReferencE. http://en.wikipedia.org/wiki/Telephone_plug
Question 96
Single choice
A technician installs a secondary hard drive on a PC. The new drive does not show up in the operating system or the BIOS; only the primary is listed. The technician verified that the drive has been connected properly. Which of the following should the technician do to make the drive available to the system?
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A
Remove the CMOS battery to clear the BIOS settings
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B
Move the cable on the motherboard to a different port
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C
Move the jumper on the secondary drive off of master
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D
Enable the S.M.A.R.T. setting in the BIOS
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Question 97
Multiple choice
Which of the following Internet connection types would be MOST susceptible to interference from weather? (Select TWO).
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A
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B
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C
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D
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E
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Question 98
Single choice
A user would like to buy a new computer and will eventually add several more hard drives and possibly a second video card. Which of the following form factors should be recommended?
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A
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B
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C
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D
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Question 99
Single choice
A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis?
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A
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B
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C
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D
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Question 100
Single choice
Joe's company just moved into a new building, and the company's management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?
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A
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B
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C
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D
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