Free 220-1002 Exam Dumps Preview

A user's personal settings are not saving, and a technician suspects the user's local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but It does not appear in the user's profile directory.

Which of the following Control Panel utilities should the technician use to correct this?

A user's mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.

The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:

Which of the following should be changed to resolve this issue?

Which of the following is the memory limitation of a 32-bit OS?

A user's computer consistently shuts down several minutes after booting. When the technician reboots the computer, a message stating "CPU fan failure" appears.

Which of the following is the MOST likely reason the computer shuts down?

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.

Which of the following is a tool the technician can use to resolve the issue?

A technician has enabled port security on a switchport.

Which of the following BEST describes the effect this will have?

A technician is decommissioning a workstation that contains Pll The HDDs cannot be used in another device, and all data must be destroyed

Which of the following actions would BEST fulfill these requirements? (Select TWO)

An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the issue and left phone messages with IT support requesting an update on when the issue might be fixed, but the customer's call s has not been returned. The IT manager knows the IT staff is very busy and not purchased ignore the customer.

Which of the should the do to address customer's complaint?

A technician is installing a Linux operating system and is prompted to select the filesystem.

Which of the following filesystems should the technician choose?

A customer is missing files from the Desktop and Documents folders after logging on to a PC. A technician looks in the Recycle Bin for the items, but nothing is there.

Which of the following steps should the technician take NEXT?

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails.

Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)

A technician is setting up a computer that needs to be configured so a few users can access it using Remote Desktop. For security reasons, the users should not be able to install software or change system settings.

Which of the following Control Panel utilities should the technician use to accomplish this task?

Which of the following is the common term for software designed to steal information, disrupt files and an operating system's integrity, and spy on a user's activity?

A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When the user opens the photo album, there are no new pictures.

Which of the following steps should be taken FIRST to determine the cause of the issue?

A technician has one computer and needs to create a multiboot to test all Windows environments.

Which of the following shows the BEST order for installing the operating systems?

After a successful phishing attempt on a corporate workstation, the workstation is infected with malware that went undetected by the antivirus. When a technician arrives to investigate the issue, the workstation is no longer in a bootable state.
Recovery is not possible, and the operating system has to be reinstalled completely.

Which of the following would MOST likely prevent a future infection?

Which of the following technologies involves device pairing?

A technician is investigating an application that has crashed on a workstation. The application is displaying a generic error.

Which of the following tools should the technician use?

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in.

Which of the following is the BEST choice for the technician to make?

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines.

Which of the following should be updated to reflect this new requirement?

A user is unable to open a document on a shared drive from a Linux workstation.

Which of the following commands would help the user gain access to the document?

Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?

A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files.

Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

Which of the following steps should a technician take to ensure an outside entity cannot introduce malware to the firmware on the router'?

When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet.

The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues The network administrator notices abnormally high network utilization Which of the following is the MOST likely issue the company is experiencing?

A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process.

Which of the following should the technician complete NEXT?

A Windows user is attempting to install a local printer and is unsuccessful on permissions.

Which of the following user types BEST describes this user?

What are possible symptoms of malware? (Select all that apply.)

An employee is taking a credit card payment over the phone, but the payment system has a temporary outage.

To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later This is in violation of:

Which of the following attack types exploits vulnerabilities in human nature?

Users notify the help desk of an email that was just received. The email came from the help desk's email address and asked the users to click on an embedded link. This email is BEST described as:

A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help desk for assistance.

Which of the following is the BEST way the technician can fix this problem?

A technician is recycling PCs to be reused by a middle school.

Which of the following methods is MOST appropriate for ensuring data has been removed from the PCs?

A user is surprised that a newly installed third-party smartphone application requires permissions to access the camera, location, and microphone. Unaware of a reason why permissions are needed for the application to function as advertised, the user contacts the help desk for assistance.

Which of the following should the help desk team recommend the user do in this situation?

A technician is replacing a processor in a workstation. After installation, the workstation starts up and
immediately shuts down; the technician tries to start the workstation several more times and gets the same result.

Which of the following is the cause of this issue?

Which of the following Linux commands is used to configure an Ethernet address?

A server is configured to boot with a "mirrored" RAID configuration.

Which of the following BEST describes this configuration?

A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer.

The scan does not identify any viruses Which of the following is MOST likely the problem?

Which of the following application installation methods requires the use of a valid IP address?

A small business has an open wireless network so vendors can connect to the network without logging in.
The business owners are concerned that a nearby company is connecting and using the wireless connection without permission.
If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

Which of the following accurately describes why a file on a USB drive would be inaccessible by a user until the correct authentication is received?

A remotely managed self-checkout machine in a retail store runs Windows 10. The image contains drivers for locally attached third-party hardware (i.e., receipt printers), third-party applications, and proprietary applications made by the company's IT department. The self-checkout machine is experiencing errors, and the store employees are instructed to reload the OS.

Which of the following would be the BEST option to restore full functionality to this machine with the least administrative effort?

The Chief Executive Officer at a bank recently saw a news report about a high-profile cybercrime where a remote access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems.

Which of the following would BEST limit the bank's risk? (Choose two.)

A company has several hard drives that contain old and irrelevant information. The company would like to wipe and repurpose the hard drives for another system.

Which of the following would be the BEST option to meet the requirement and ensure no residual data remains on the repurposed hard drives?

A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made.

Which of the following tools would the technician MOST likely use?

Which of the following is MOST likely to be specified as a system requirement for the installation of a photo editing application in Microsoft Windows?

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS.

Which of the following can Joe do to ensure the backups will work if needed?

The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:

Cannot save file C: \Program Files\Business Application\file1.wrk ?Access is denied.

Which of the following would be the MOST secure solution to this error?

A network administrator has moved several users' folders to a different server. After mapping to the new shared drive, the users can access each other's' files.

Which of the following could be the cause of this issue?

A customer is planning to recycle a computer. The customer wants to ensure any personal data on the computer is no longer recoverable, but the hardware must will still the be useable.

Which of the following is the BEST method to dispose of the customer's data?

An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols.

Which of the following will the administrator MOST likely use to log in to these servers?

A user is unable to access the Internet-based email system from a specific workstation. However, the user is able to access the email system from other workstations without any issues. Every time the user tries to access the email system, the affected workstation takes the user to an incorrect site. A technician notices the workstation is not currently connected to the network's endpoint protection system.

Which of the following is the cause of this behavior?

Which of the following Windows XP locations or utilities contains startup commands for programs that are currently running?

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.

Which of the following should the technician attempt that will MOST likely resolve the performance issue?

A technician needs to recommend a disaster recovery solution for a company that has three offices across two states. The technician must ensure the solution has:

1. The ability to centralize data backups
2. High availability
3. The ability to synchronize user data to local machines

Which of the following solutions will the technician MOST likely recommend? (Choose two.)

A folder on an NTFS volume has the following permissions enabled for the administrators group: full control, modify, and write. A technician adds a permissions entry to the folder's security settings denying the administrators group write and modify access.

Which of the following permissions will the administrators group effectively have? (Select TWO)

Which of the following filesystem types has native read/write support on all desktop operating systems?

A technician is attempting to install a RAID 1 configuration.

Which of the following is the MINIMUM amount of disks that can be used to create a RAID 1 array?

Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further explains that the message still appears after several reboot attempts. Upon further inspection of the affected PC, Ann notices a request for cryptocurrency payment to obtain the unlock key.

Which of the following is MOST likely the cause?

A computer's time settings reset every time it is unplugged. This is a symptom of a faulty:

A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet
Which of the following are the FIRST steps a technician should take to identify and resolve the issue?
(Select TWO).

A customer calls the help desk to report a computer that has become infected. While speaking with the technician, there is an audible siren coming from the computer. The browser window is flashing red, stating the computer is infected, and then the computer becomes unresponsive.

A technician is dispatched to determine a solution. After a reboot and a virus scan, the technician is unable to find any issues, When the customer opens the browser, the homepage redirects to the same page, and the same issue occurs.

Which of the following should be the NEXT step to resolve the issue?

An administrator created a documents that shows network equipment connections, including endpoints, server, routers, and switches.

Which of the following documents did the administrator create?

A customer recently lost data because it was accidentally deleted The customer calls a technician and asks to have a Windows backup solution installed.
The customer needs to ensure all company data is backed up and quickly recoverable every time a change Is made.

Which of the following solutions would the technician MOST likely recommend? (Select TWO)

A user browses to a company's Intranet page and receives an invalid certificate message A technician
discovers the certificate has expired A new certificate is put In place and Installed on the user's computer;
however, the user still receives the same message when going to the Intranet page The technician tries with a third-party browser and connects without error The technician needs to make sure the old certificate is no longer used in Internet Explorer.

Which of the following Internet Options should the technician use to ensure the old certificate is removed'?

A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report.

Which of the following steps should the technician take to improve the computer's performance?

A user's mobile device appears to lose connectivity only in certain areas.

The device works normally when II is not in those areas, and the user has determined that a cellular signal is available In the areas where the connectivity is lost Which of the following should be considered?

A technician deployed a new file server on the network.

The technician wants to map the file server as a network drive on all users' computers when they log onto the network by creating a logon script Which of the following should the technician use?

A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software.

Which of the following should a technician recommend to the customer FIRST?

A Linux user types the following command: apt-get update The action is denied due to insufficient privileges.

Which of the following should precede the above command to successful execution?

Which of the following resources is MOST important for a network server running a virtual machine and guest operating systems?

Which of the following would be used to protect technicians from dust particles when they are entering a datacenter located near a construction site?

A technician has cleaned a virus infection off of a PC using corporate approved software. After a short period of time, the infection returned. Updated virus signatures have also detected the presence of a rootkit.

Which of the following would be the BEST course of action to resolve the issue?

Ann, an end user, is utilizing a styles on her table. The recognition point is off when she uses the stylus, but it registers In the correct spool when she her finger.

Which of the following would be the BEST resolution to issue?

The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the

company's account has several suspicious transactions and instructs the CEO to log in immediately to
validate the transactions; otherwise, the account will be frozen.

Which of the following BEST describes this email?

A computer running Windows 7 has an icon that has the appearance of an unlocked padlock with a yellow warning graphic. This icon advises the user that:

A technician is deploying a PXE installation of a new OS onto a small group of company workstations.

Which of the following should the technician monitor during the installation?

Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online.

Which of the following is the MOST likely cause of Joe's slow data speeds?

Which of the following best practices should a technician observe to reduce the risk of electrical shock?

Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?

A technician is setting up new partitions on a 1TB drive for the purpose of running multiple operating systems.

Which of the following represents the MAXIMUM number of primary partitions the drive can hold?

A user's mobile device has slow data speeds. The user first noticed the stow speeds after downloading a large application to the device. The application download MOST likely caused.

A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2.

Which of the following should the technician use to connect securely to the access point to make the change?

A technician has been asked to review the configuration of an executive's SOHO network following a recent news report regarding home Internet routers that are being added to botnets for malicious purposes.

Which of the following would be BEST to prevent the router from being added to a botnet? (Choose two.)

Which of the following security measure would MOST likely use RFID?

A technician needs to connect to a server using a secure terminal application.

The technician must be able to reboot the server quickly and restart all the daemons with this application Which of the following methods will the technician MOST likely use? (Select TWO)

A technician is installing a private PC in a public workspace.

Which of the following password practices should the technician implement on the PC to secure network access?

Which of the following are method used to prevent an unauthenticated compute from establishing a connection as a node on a corporate network? (Select TWO.)

A user enters an identification number and password to access a computer network.

Which of the following types of authentication is this an example of?

Anne, an employee, stepped away from her workstation to deliver a report to her boss. When she came back, confidential material was displayed on the screen that was not opened prior to her leaving.

Which of the following could have mitigated this from occurring?

Which of the following is the MOST common method of allowing outside access through a wireless SOHO router for specific program access?

The medical records department of a local hospital recently upgraded its computers. A technician needs to ensure the data stored on the hard drives is unrecoverable.

Which of the following methods should the technician use to meet the requirement?

A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network.

Which of the following should the technician perform NEXT?

A help desk technician receives a call from a user who is experiencing a recurring issue. The user complains and demands an immediate, permanent resolution.

Which of the following actions should the technician take NEXT?

Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.)

A technician is performing service on a computer and notices it is responding very slowly. The computer has 4GB of RAM. a four-core 3GHz processor, and a SATA I 54O0rpm 300GB HOD. The technician logs the following process information:

Based on this data, which of the following is the MOST likely cause of the performance issues?

A technician is using a CLI to perform tasks on a Windows OS. The technician needs to determine which ports are being utilized for TCP listening.

Which of the following commands should the technician use?

Which of the following file types should be opened when executing a PowerShell script?

Which of the following activities would BEST be described as social engineering?

The network administrator is called to assist a user, Joe, who has trouble accessing his network drive. Joe states he logs on with his credentials with no problem, however, when he attempts to access a folder via UNC the system asks for credentials.

Which of the following is the BEST explanation for this?