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1Z0-1064-22 Oracle B2B Service 2022 Implementation Professional

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Oracle · 1Z0-1064-22

Free 1Z0-1064-22 Exam Dumps Preview

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Question 1

Single choice

Your client needs to associate a product item to a product group but cannot make the association.
Whatshould you check to identify the cause?

A
Validate that the product item is active and published.
B
Verify that Eligible for Service is selected on the product item.
C
Verify that Root Catalog is selected on the product groups.
D
Validate that AllowDuplicate is selected on the product item.

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Correct answerA

Question 2

Multiple choice

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2.

Which two steps do you have to follow to limit the channel capacity as required?

A
Modify the default values in the Capacity fields for the channels.
B
Select the Manage Capacities task.
C
In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
D
In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

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Correct answersA, D

Question 3

Multiple choice

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.

Which are two reasonsfor this behavior?

A
You have not enabled the Computer Telephony Integration (CTI) service.
B
The only toolbar enabled is the default one, and you must configure at least two.
C
You did not enable the vertical toolbar which is required, while the horizontal is optional.
D
The signed-in user does not have the appropriate access privileges to a toolbar.
E
You entered a toolbar height that is not more than 70 pixels.

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Correct answersA, C

Question 4

Single choice

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.

Which of the following is causing this behavior?

A
The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B
The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C
The batch job for recommendations has not been executed.
D
The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E
The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

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Correct answerA

Question 5

Multiple choice

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a newcatalog.

What are two advantages of creating a new service catalog instead of using an existing one?

A
requires less work and effort
B
allows use of a simpler hierarchy
C
allows the display of a product hierarchy specifically for service purposes
D
allows you to use the same product hierarchy as sales

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Correct answersA, D

Question 6

Multiple choice

In which three situations can default coverage be applied?

A
globally, to all service requests that do not have any other coverage
B
for a specific SR category
C
for a specificSR status
D
for a specific period of time
E
to a specific customer account

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Correct answersA, B, D

Question 7

Single choice

You are creating a shared SmartText entry.

Which option do you need to select to define a time period during which the entry is available to users?

A
Time Period
B
Duration
C
Available
D
Interval
E
Start/Stop

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Correct answerB

Question 8

Multiple choice

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?

Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday ?Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric= 360
First Response Warning Threshold

A
Resolution is due on Saturday, 2 PM EST.
B
If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C
First Response is due on Friday, 12 noon EST.
D
If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

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Correct answersB, C

Question 9

Multiple choice

Select three correct limits and restrictions when importing data from a file.

A
Both create and update operations are available for imported records.
B
By default, the import starts immediately after itis activated.
C
Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D
The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E
If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

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Correct answersA, B, C

Question 10

Single choice

Identify the sequence of steps you must follow to disable the Service Communication channels.

A
Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration
section > Click Change configuration > Click the pencil icon in the Features column for Service >
Deselect all the options.
B
Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration
section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C
Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration
section > Click Change configuration > Click the pencil icon in the Features column for Communication
Channels > Deselect the "Communication" option.
D
Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration
section > Click Change configuration > Click the pencil icon in the Features column for Service >
Deselect the "Communication Channels" option.
E
Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration
section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

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Correct answerC

Question 11

Multiple choice

Which two options are true about reporting on milestones?

A
Administrator-defined milestone data is not included in Analytics.
B
No standard reports onmilestones are provided.
C
Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D
An as-delivered SLA Infolet shows near-overdue and overdue milestones.

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Correct answersA, D

Question 12

Multiple choice

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A
The scheduledprocess has not been set up.
B
The Starts When criteria of the milestones is not True.
C
No default coverages are set up.
D
Entitlement rules are not valid for the service request.

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Correct answersA, B, C

VOL	TYPE	QUESTIONS
1	Single choice	4
2	Multiple choice	8

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Oracle B2B Service 2022 Implementation Professional

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