Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed. Which statement explains how this can be supported?
-
A
In the Message Scenario screen's Blocking Conditions tab ofmessage B, add a condition that blocks the message when the message A's status is NOT IN failed.
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B
In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
-
C
In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
-
D
In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
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A customer's 'Senior Administrator' user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance. Which option fulfills that requirement?
-
A
Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
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B
Create a subscription via the Core REST API to include all 'configurationUpdated' events.
-
C
Ensure that the Senior Administrator's assigned User Type has access to the Configuration History
report within Core Manage.
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D
Create a subscription via the CoreREST API to include all 'configurationChangesMade' events.
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When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override). Which statement is accurate regarding how those types of work zone assignments interact?
-
A
If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
-
B
If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
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C
If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
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D
If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.
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Question 4
Multiple choice
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a
contingent worker1 feature enabled. Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
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A
Routing may assign activities to them, but contingent workers will not be included in quota calculations.
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B
Contingentworkers cannot participate in Teamwork within OFSC.
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C
Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
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D
Contingent workers will be included in quota calculations, but routing will not assignactivities to them.
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E
Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
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Your customer noticed a message that sometimes appears when they are moving activities between resources. The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource
does not meet Preferable work skill level". Which option fulfills that requirement?
-
A
From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.
-
B
From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message andmodify it to the new terminology.
-
C
From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category.
-
D
From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category.
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Question 6
Multiple choice
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
-
A
A given launch condition can be assigned to multiple message scenariossimultaneously.
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B
A given launch condition can only be assigned to one message scenario at a time.
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C
A given message scenario can only include one launch condition at a time.
-
D
A given message scenario can include multiple launch conditions simultaneously.
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Correct answersB, D
Explanationhttps://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-
scenario-configuration-guide.pdf
A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are: Expert level value = 100 Fully Qualified level value = 50 Novice level value = 25 For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule. However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified. Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
-
A
Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
-
B
Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
-
C
Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
-
D
Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
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A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians. Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace. Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?
-
A
Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
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B
Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.
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C
Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
-
D
Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
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Question 9
Multiple choice
Which two statements are true regarding OIC-OFSC integration?
-
A
The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters
will not function for the product combination.
-
B
Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
-
C
Field mapping and process flows between OFSC and external systems can be accomplished through
OIC's GUI.
-
D
The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters
will not function for the product combination.
-
E
Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.
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Question 10
Single choice
Your customer requires the option for supervisors to "supervise"Junior engineers as they are performing certain activities. For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources. Which option is a valid wayto configure this?
-
A
Create a new (related) Link Template with "Different Resources" Assignment Constraint.
-
B
Create a new (simultaneous) Link Template with default values.
-
C
Create a new (simultaneous) Link Template with "Different Resources"Assignment Constraint.
-
D
Create a new (related) Link Template with default values.
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Correct answerA
Explanationhttps://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLinkTypes
Question 11
Multiple choice
Identify three examples of how filters are utilized within Oracle Field Service Cloud.
-
A
Define activity and/or resource assignment preferences within Routing Plans.
-
B
Display only certain users within the Users screen.
-
C
Restrict the number of activities that appear on resources' routes.
-
D
Display only certain resources within the Daily view.
-
E
Display only certain activities or resources within the List View.
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Correct answersA, B, E
Explanationhttps://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm
Question 12
Multiple choice
Which two statements are correct regarding activity duration estimations?
-
A
The durations of completed activities are the only ones used for future estimations.
-
B
An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
-
C
Historical data is not relevant for any activity duration calculations.
-
D
Travel statistics can influence activity duration estimations.
-
E
An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
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Correct answersB, D
Explanationhttps://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_precalculatedTravelStats
Question 13
Multiple choice
Which two statements are true regarding managing inventory within OFSC?
-
A
A resource with eligible permissions can addinventory to his or her own pool.
-
B
Missing required inventory does not restrict an activity from being completed.
-
C
When customer inventory is de-installed, it is moved to the "Resource" pool.
-
D
Filters can be created for inventory.
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Correct answersA, C
Explanationhttps://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_
Methods_Inventories.html
Question 14
Single choice
A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it. What needs to be modified to ensure that the preferred activity properties appear?
-
A
the 'Identify activity by' context
-
B
-
C
the 'Activity hint' context
-
D
the 'Activity details in chat' context
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Question 15
Multiple choice
Which two default attributes serve as stand-alone keys for work zones?
-
A
-
B
-
C
-
D
-
E
-
F
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Question 16
Single choice
A customer wants to integrate OFSC with their existing DBaaS instance. Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?
-
A
Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
-
B
Clone the Daily Extract outbound integration channel as a DBaaSchannel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
-
C
Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
-
D
Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.
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Question 17
Single choice
A customer has chosen to override learned activity durations for a periodof time, after which they will revert
bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned
behavior. Which statement is accurate regarding how the statistics override option works?
-
A
Activity duration overridescan only be started or stopped manually within the OFSC Core Application.
-
B
Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
-
C
OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.
-
D
An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
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Question 18
Single choice
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity; For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID. Which approach must be taken to accomplish these goals?
-
A
Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
-
B
Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the
different channels.
-
C
Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
-
D
Create a Single Outbound Integration Channel to be shared between all three; change the c names
and add the additional fields for each integration as appropriate
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Question 19
Single choice
The Displaysetting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting?
-
A
Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.
-
B
The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.
-
C
Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red
"jeopardy" color in OFSC Mobility.
-
D
Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.
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Question 20
Single choice
Your customer has a group of technicians who are working in the following rotating shifts: Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to
1 PM
During the Monday through Friday shifts, lunch is every day at 1 PM. Which configuration supports this rotating shift requirement?
-
A
Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.
-
B
Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.
-
C
Create one shift with two "working time" calendars and include a repeating activity for lunch.
-
D
Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.
-
E
Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
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