Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified. Which step must you take to solve this issue?
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A
Go to Configuration > Business Rules and modify the Capacity intervals.
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B
Go to Configuration and add a new Capacity Category.
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C
Go to Configuration > Capacity Categories and add or edit time slots.
-
D
Go to Configuration > Display and modify the "Quota Settings".
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Correct answerD
Explanationhttps://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work-skill-groups
Question 2
Multiple choice
Which two statement are correct regarding activity assignment via Collaboration?
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A
An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.
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B
An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
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C
An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
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D
An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.
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A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSCinterface screens to display in German. Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?
-
A
Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
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B
Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
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C
Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
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D
Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
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Question 4
Multiple choice
Which three options are valid 'Units of measure' in a Resource Type's[ 'LoadThreshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?
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A
-
B
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C
-
D
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E
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F
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Question 5
Multiple choice
Which three statements are trueregarding resource calendar options?
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A
Shifts can be used within a variety of work schedules.
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B
Nonworking time is used to identify known absences such as vacations or holidays.
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C
Nonworking reasons are set by default and cannot be modified.
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D
Holidays for calendars are defined using the configuration option of Holidays.
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E
Work Schedules can contain combinations of shifts and nonworking times.
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F
Working time can contain multiple work schedules.
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Correct answersA, C, E
Explanationhttps://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf(278
)
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group. You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority. How do you configure this via theActivity Types screen?
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A
Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
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B
Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
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C
For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
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D
Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
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A company has technicians in a local Austin office, which has been configured as a bucket within OFSC. They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well. How should you set the work zones in the Resource Tree for that local Austin office?
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A
Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
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B
Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
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C
Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
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D
Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
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A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource. In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs. What configuration must be used to support this requirement?
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A
Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
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B
Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
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C
Set a message stepthat updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
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D
Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
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What happens when you enable the assignment parameter "Limit work by points"?
-
A
If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
-
B
Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
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C
Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
-
D
If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit
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Correct answerD
Explanationhttps://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf
Question 10
Single choice
A scheduler has created center-points for the technicians located in a regional office. The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments. Which configuration puts the most restrictions on the radius for the technicians?
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A
Home zone radius = 5 miles with overstep weight 4
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B
Home zone radius = 5 miles with overstep weight 9999
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C
Home zone radius= 5 miles with overstep weight 2000
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D
Home zone radius = 5 miles with overstep weight 600
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Question 11
Single choice
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility. They need to send some parameters to this webpage as part of the call. Which configuration is correct when you create the Action Link to support this request?
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A
Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
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B
Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
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C
Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and
select "Use Plugin API".
-
D
Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option
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Question 12
Single choice
Your customer has a group of technicians who are working in the following rotating shifts: Two consecutive weeks: Monday through Friday from 8 AM to 5 PM
Next two consecutive weeks: Monday through Friday from 9 AM to 6 PM and also Saturday from 11 AM to
1 PM
During the Monday through Friday shifts, lunch is every day at 1 PM. Which configuration supports this rotating shift requirement?
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A
Create one work schedule with three shifts. Two of those shifts must include a repeating activity for lunch.
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B
Create a work schedule with three shifts. Each shift must include a repeating activity for lunch.
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C
Create one shift with two "working time" calendars and include a repeating activity for lunch.
-
D
Create one shift with two work schedules. Each work schedule must include a repeating act for lunch.
-
E
Create a work schedule with two shifts. Each of those shifts must include a repeating activity for lunch.
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Question 13
Multiple choice
Which two statements are correct regarding the use of planned capacity management?
-
A
Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
-
B
Planned capacity can be set at the day level only for a given capacity area and it's organization units.
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C
Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
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D
Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
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E
Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
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Question 14
Multiple choice
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a
contingent worker1 feature enabled. Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
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A
Routing may assign activities to them, but contingent workers will not be included in quota calculations.
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B
Contingentworkers cannot participate in Teamwork within OFSC.
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C
Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
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D
Contingent workers will be included in quota calculations, but routing will not assignactivities to them.
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E
Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
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Question 15
Single choice
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID. However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:  What is a valid reason why the "items" parameter is empty?
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A
The Core API "Business Events" parameter is set to "hidden" within the Application beingused for API authentication.
-
B
There are no new subscription events as of the specified page identifier.
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C
The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for
API authentication.
-
D
No relevant eventswere specified within the body of the request
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Question 16
Single choice
Yourcustomer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed. Which statement explains how this can be supported?
-
A
In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
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B
In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
-
C
In the Message Scenario screen's Next Stepstab of message B, add message A as the Next Message Step with the final status Failed".
-
D
In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
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Question 17
Single choice
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity; For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID. Which approach must be taken to accomplish these goals?
-
A
Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
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B
Explain to thecustomer that it cannot be done; the fields for each entity must be consistent across the
different channels.
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C
Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
-
D
Create a Single Outbound Integration Channel to be shared between all three; change the c names
and add the additional fields for each integration as appropriate
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Question 18
Single choice
Where are permissions enabled for users to access Collaboration?
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A
the Business Rules configuration screen
-
B
the Resource Information configuration screen
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C
the User Type configuration screen
-
D
the Resource Type configuration screen
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Correct answerC
Explanationhttps://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUserGroupsAndHelpdesk-30EA0AD0
Question 19
Single choice
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day. Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities. Which option enables them to account for their time performing these tasks?
-
A
Create a 'start-after' link template between the preliminary work and the scheduled work.
-
B
Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
-
C
Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
-
D
Create a 'start-before' link template between the preliminary work and the scheduled work.
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Question 20
Single choice
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day. They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity. They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities. What additional settings are required in the routing plan to meet the desired behavior?
-
A
Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
-
B
Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
-
C
Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
-
D
Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
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